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Hey there, everytime i use imdb on my android (Samsung Galaxy S8+) it freezes and stops playing after a few seconds (Around 20/30). I have the same problem with my Samsung Galaxy S7 Edge too... so i don't think it's a problem on my side. Hope you can figure out why that happens and solve the bug and problem. Thanks in advance.
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- frustrated
Posted 2 years ago
Claire, Official Rep
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Hi Mohammed,
I'm sorry to hear that you've been experiencing this issue with videos within the IMDb app.
Can you please provide us with the following information, so that we can investigate further?
I'm sorry to hear that you've been experiencing this issue with videos within the IMDb app.
Can you please provide us with the following information, so that we can investigate further?
- IMDb app version
- Android OS version
- Title/URL of videos where you've experienced this issue
- Have you experienced this issue while connected to a Wi-Fi network or your device's data connection?
- Have you experienced this issue on the same device using different Wi-Fi networks (i.e. home vs work vs public hotspot)?
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- 9 Posts
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Yeah i have checken several wiki networks and all feeze. I mostly use a fast 4g network so it isn't because of speed.
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Claire, Official Rep
- 1905 Posts
- 1341 Reply Likes
Thanks so much, Mohammed!
I've provided our technical team this information so that they can investigate further.
We'll update this thread once we receive further information.
Thanks in advance.
I've provided our technical team this information so that they can investigate further.
We'll update this thread once we receive further information.
Thanks in advance.
Claire, Official Rep
- 1905 Posts
- 1341 Reply Likes
Thank you for your patience, and thank you again for your feedback, Mohammed.
Our technical team has confirmed that they are working on a major improvement to our Android video player. We expect this to improve speed, playback reliability and overall performance for our App users. We'll provide an update to Get Satisfaction shortly ahead of the release.
Let us know if we can offer any further help.
Our technical team has confirmed that they are working on a major improvement to our Android video player. We expect this to improve speed, playback reliability and overall performance for our App users. We'll provide an update to Get Satisfaction shortly ahead of the release.
Let us know if we can offer any further help.
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You are very welcome and i'm the one who should thank you guys for helping me out not you! That's a very good idea and i'm looking forward for the update! Please let me know when you release the app and i'll leave a update on my comment here after checking the update. Keep doing your best IMDB, and may you guys have a successfull 2018 ahead!
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