IMDbPro Resume Photo Upload Issue

  • 2
  • Question
  • Updated 5 months ago
  • Answered
  • (Edited)
Hi, I am now having this same error message when trying to upload images.Note: This conversation was created from a reply on: Problem Submitting/Editing Data on the site - Contributor's page error.
Photo of Ella

Ella

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Posted 5 months ago

  • 2
Photo of Michelle

Michelle, Official Rep

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Hi Ella -

In order for our staff to assist, can you clarify what title you are submitting images for and confirm what error message you are seeing?
Photo of Ella

Ella

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Hello,

The title is Ella Hunt actress and the error message is: We had a problem processing that request. Go to the IMDb contribution homepage » 

thanks
Photo of Ella

Ella

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Hello,

The title is Ella Hunt actress and the error message is: We had a problem processing that request. Go to the IMDb contribution homepage » 

thanks
Photo of Claire

Claire, Employee

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Hi Ella,

Thanks for reporting this issue. Our technical team is currently investigating this issue regarding IMDbPro resume photo uploads.

We'll update this thread once we receive further information.

Thanks in advance for your patience.
Photo of Ella

Ella

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Any updates on this issue?
Photo of Trevor

Trevor, Official Rep

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Hi Ella,

Sorry for the late reply here. I've reviewed your account and can confirm all images are now live. Can you let me know if you're still experiencing an issue when uploading new images?

-Trevor

Photo of Zoe Harvey

Zoe Harvey

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This reply was created from a merged topic originally titled Featured image.

I can't add a featured image on my page. I became an imdb.pro member yesterday. I claimed my page but I can't add an image to my name. Instead I get the same error message and then a referral to a contributor page. Either places take me nowhere, just back to square one. 
Photo of Ella

Ella

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I'm having this exact same issue. 
Photo of Zoe Harvey

Zoe Harvey

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Has there been any progress on this issue since it was first reported 12 hours ago? I'm keen to update my page but can't do any more because I can't add photos and half my menus are greyed out. Any updates greatly appreciated. Thanks
Photo of Claire

Claire, Employee

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Hello everyone,

Please know that our team is continuing to investigate this issue and work toward a resolution as quickly as possible. We'll update this thread as soon as we receive more information.

Thank you again for your continued patience.
Photo of Zoe Harvey

Zoe Harvey

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Hi Claire 

The featured photo upload issue I was experiencing on my personal page seems to have resolved itself or possibly it was adjusted at the imd.pro end and so for the moment it appears to be working for me anyway.

A related issue is how to upload a featured image for a program. Despite selecting "Poster" or "Box Art" from the drop down menu, the data base just loads any image in a list of images whether they're denoted as 'stills' or 'posters' or 'cover art'.

Is there a way to re-order images or select one to represent the program as a main image. 

Look forward to hearing your advice. 

Thanks

Zoe
Photo of Trevor

Trevor, Official Rep

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additional question

Please reference the new conversation here: Title Image Question
Photo of Claire

Claire, Employee

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Hi Ella & Zoe,

Thank you so much for your patience while we work to investigate and resolve this issue.

Can you please try once more to upload a new photo to your page via your gallery:

https://pro-labs.imdb.com/mygallery

and let us know if you're still experiencing the error message referenced above?

Thanks in advance.