Problem with updating awards.

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  • Problem
  • Updated 2 weeks ago
  • Solved
Hi, please find below a contribution I sent in a few days back to add some awards to my film page for The Village on the Loch. Although all the others I sent in from Flicks and Spotlight have been updated Latitude has not and I am confused as to why there is a problem with it. I have scanned it carefully and the only mistake I see is that one of the cinematographers is down as Danny Bean (I) when it is actually Danny Bean (II)  could this cause a delay? Also will I be told if the contribution has been rejected or should I just resubmit the info now? I would be so grateful for advice on this, who should I contact etc.? Thanks. Caroline Strong - Director- The Village on the Loch.

Contribution ConfirmationContribution #190425-223050-112000
Hello

Thank you for your contribution to IMDb. The information you have supplied is being processed by our team.

We aim to process contributions as quickly as possible, our time to publication changes based on the type of data you are contributing. You can find more details on our processing times page.


Contribution Details
  • Latitude Film Awards
    • Wins & Nominations - Add
      • Award: Gold Award February
        Category: Documentary Feature
        Year: 2019
        Rank: 1
        Awconst: other
        Titles: The Village on the Loch (2018) (Documentary Feature)
        Names: Strong, Caroline (III) (Director)
        Companies: Mousehole Films [gb] (Production Company)

      • Award: Gold Award February
        Category: Cinematography
        Year: 2019
        Rank: 1
        Awconst: other
        Titles: The Village on the Loch (2018) (Documentary Feature)
        Names: Bean, Danny (I) (Cinematographer), Bean, Gabriel (Cinematographer)
        Companies: Mousehole Films [gb] (Production Company)

      • Award: Gold Award February
        Category: Directing
        Year: 2019
        Rank: 1
        Awconst: other
        Titles: The Village on the Loch (2018) (Documentary Feature)
        Names: Strong, Caroline (III) (Director)
        Companies: Mousehole Films [gb] (Production Comp



Photo of Caroline Strong

Caroline Strong

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  • Confused

Posted 2 months ago

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Will, Official Rep

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Hi Caroline,

I've taken a look and we've already got a Gold Award listed for that event, I would resubmit the item under the existing Gold Award and add the month in the Category or the public comment field.

I hope this helps.

Regards,
Will
Photo of Caroline Strong

Caroline Strong

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Hi! Thank you for that. I don't know if it's a glitch at my end but the drop down only offered Silver and Bronze which is why I put it in that way. I can certainly try to resubmit without putting in the month. Thanks. :)

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Will, Official Rep

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Hi Caroline,

This is a glitch in our systems as this isn't available to you even though the data is stored internally, please bear with us while we get this resolved.

Regards,
Will
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Will, Official Rep

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Hi Caroline,

This has now been resolved and you should be able to see Gold Award in the Award dropdown now. Please resubmit under that award title for our staff to review.

Regards,
Will
Photo of Caroline Strong

Caroline Strong

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Thanks so much Will. I did resubmit omitting the month. But I will try again anyway because I don't think from what you have said that will have worked. Fingers crossed third time lucky! Thanks again. Caroline. :)
Photo of Caroline Strong

Caroline Strong

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Hi Will! Tried again but there is still no Gold Award appearing as an option in my drop down box. So I haven't resubmitted. The last submission I sent I had to write Gold Award in the other box option. I don't know if that will do the trick. I also put the link to the Latitude website page with the three awards listed. If the glitch won't go at my end do you think someone could sort it for me at your end? Sorry to be a pest and thanks for all your help . Caroline. :)

Photo of Will

Will, Official Rep

  • 3356 Posts
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Hi Caroline,

Sorry about this it seems to have reverted. I'll let you know once it is ok to submit the change.

Regards,
Will
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Will, Official Rep

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Hi Caroline,

The option should now be available in the dropdown again. Please could you resubmit the nomination from scratch on the event page? https://www.imdb.com/event/ev0007716/2019/1

Thanks,
Will
Photo of Caroline Strong

Caroline Strong

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Thanks again Will! Have just done it again from scratch. Fingers crossed. So grateful for your help, not very good with this stuff!  Caroline. :)

Photo of Caroline Strong

Caroline Strong

  • 15 Posts
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Hey Will! Thanks so much, all awards now up on the page. Excellent.  Cheers. Caroline. :)
Photo of Caroline Strong

Caroline Strong

  • 15 Posts
  • 19 Reply Likes
Hi! I am having a similar problem now with an award for the European Cinematography Awards. I sent it in on 10th June but it has not been updated. I think I have done something wrong again but I am not sure what. I wonder if any one could advise. Thank you.

This is a copy of my submission receipt

Contribution Confirmation  - Contribution #190609-233623-108000

Hello

Thank you for your contribution to IMDb. The information you have supplied is being processed by our team.

We aim to process contributions as quickly as possible, our time to publication changes based on the type of data you are contributing. You can find more details on our processing times page.


Contribution Details
  • European Cinematography Awards (ECA)
    • Wins & Nominations - Add
      • Award: May Award
        Category: Best Documentary Film
        Year: 2019
        Rank: 1
        Awconst: aw0040585
        Titles: The Village on the Loch (2018) (Documentary Feature)
        Names: Strong, Caroline (III) (Director)
        Companies: Mousehole Films [gb] (Production Company)