Problems adding cast

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  • Question
  • Updated 2 months ago
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Repeated attempts to add cast to title without success. Exasperation ensues.
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MACITY

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Posted 2 months ago

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Ed Jones (XLIX)

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Could you please post your contribution numbers here along with any evidence you may have to support your cast changes. Screen grabs of the titles screen credits in question are preferred.
You can find those 18 digit numbers here at,
https://contribute.imdb.com/contributions/history
or here
https://contribute.imdb.com/updates/history/?ref_=helpms_ch_ci_history

Thanks

Ed
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MACITY

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Thank you. #190615-030522-916000. Since the teaser has been released, the person's name appears in the credits, as well.
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MACITY

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A link to the teaser has also been provided at the title's web sites. There is a press release, as well, plus an image file on the title's page that evidences this cast member. 
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Ed Jones (XLIX)

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URL evidence then!
Thanks
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MACITY

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A link to the title in total, with verifiable cast and credits, is viewable via affiliate Withoutabox. We contacted them, as well, but did not make progress with cast additions per that method.  
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MACITY

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Are you able to view the contribution history?
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MACITY

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If you look at the title, which we prefer not to mention here, you can see URLs, and can locate them online, as well. 
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Ed Jones (XLIX)

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Not an Employee.
Use this method https://help.imdb.com/contact

Send all the information discussed here. Choose the same things you see in the pic below.

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MACITY

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We did that. We have not received response. We may receive another form response per previous attempts.  

Our apologies, we assumed, since you asked for contribution numbers, that you were an employee of IMDb.

It appears that all we needed to supply was a screenshot of the credits. No one asked us for that. We were asked instead to supply proprietary legal documents, which we are unable to disclose.

Photographic evidence has not been considered sufficient. Perhaps after the title screens next week, however, based upon past experience, who knows. Troubling that, after over 25 years in the industry, we would be subjected to this. 

Thank you.
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gromit82, Champion

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MACITY: The purpose of asking for the contribution numbers is so that if any IMDb staffers view this thread, which they may do, they can go ahead and figure out what the problem is themselves and thus resolve your problem more quickly.

If your film has been released, then normally IMDb will be a lot more interested in seeing screen captures or clips of the on-screen credits to provide evidence, as compared to seeing contracts or other proprietary legal documents.

Since contributors such as Ed and me don't know what film you are dealing with or whose credits you are trying to add, we can't give you detailed advice yet. 

Therefore, I suggest that you post your last full data submission here on this message board. You can copy it out of the receipt you would have received from IMDb by e-mail immediately after sending it in. Some of the regulars on the board may review it and, if they can, they may provide suggestions as to how to improve the submission to get it included in the database. 
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MACITY

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Thank you. I'd rather not post the particulars, for proprietary reasons. Appreciate your response. 
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Joel, Employee

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Hi Macity,

Thanks for your post.

I'm unable to see any contacts via our contact form from you with the email associated with this account. There also doesn't appear to be any contributions on this account on IMDb. 

However, using the user information linked with the submission reference you've provided (190615-030522-916000) I can see you contacted us but didn't provide any URL's in your email for support - my colleague has responded to this requesting further information. 

Please respond to that request or re-contact the help desk to provide as much supporting evidence as possible and our editors can review this on your behalf. 

I hope this helps.

Thanks,

Joel 
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MACITY

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Thank you!
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MACITY

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We have a screenshot to supply. Where would we send that privately?
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GMJ, Champion

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Use the IMDb Contact Us page form to provide any private information.

https://help.imdb.com/contact

For screenshots, you need to download the image to a file hosting service and provide a private URL so only you and the IMDb representative will view the image.
(Edited)
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MACITY

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Thanks, great!