Processing times "SLA"

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I looked at
to determine this: now that my Soundtracks contribution has hit the title page, when will it hit the cast member's Soundtracks on their Name pages? I think that's automatic, no? (The page didn't provide any assistance with this question.)

Having looked through this Data Processing Times page, I have a suggestion.
On the page it says:
The number of unprocessed items and the SLA for each type is listed below.
That link goes to a Wikipedia article with opening paragraph:
service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user... As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers...
Is that really what your use of SLA means? Why not just define SLA as Service Level Agreement, and leave the ever-changing world of Wikipedia off your page? 

Also, instead of listing the types of SLA below the big list of processing times, I'd suggest moving those few lines up, right between the sentence/paragraphs about SLA at the top. Something like this:
The number of unprocessed items and the SLA (Service Level Agreement) for each type is listed below.
Below Here are the different service levels we target.
  • Platinum - Will be processed on the first business day after submission.
  • Gold - Top 1,000 will be processed on the first business day after submission. Remainder will be processed five business days after submission.
  • Silver - Will be processed five business days after submission.
Unprocessed items within SLA: 50.97%. Unprocessed items outside SLA: 49.03% = 25,138 items.
Then you can eliminate the section Data Type Prioritization from below the list and the user doesn't have to scroll so much to find the meaning of the SLA column.

Also, to what does "Top 1,000" refer in the Gold definition? Top contributors? Most popular Actors/Titles?
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bderoes, Champion

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Posted 1 year ago

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Will, Official Rep

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Hi bderoes,

Thanks for your comments. We've removed the SLA link to wikipedia and updated the gold SLA description as requested however the Data Type Prioritization section is intentionally listed beneath the processing times for easy reference for frequent users of the page.