Processing stuck at 0% after almost 48 hours.

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  • Updated 6 years ago
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Hey IMDB Staff. For Online Screener I uploaded a video successfully, but it's been now for 2 days at 0%. Can this be fixed please? Thank you!

Gianinni
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Gianinni Semedo Moreira

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Posted 6 years ago

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Michelle, Official Rep

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Hi Gianinni -

Please check out our trouble shooting page for this issue. You can access it here:http://www.imdb.com/help/show_leaf?wabsosuploadinstructions

If none of this helps resolve the issue, please create a support request with this link:http://www.imdb.com/helpdesk/wabsupport


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Desmond

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Hey Guys,

Was just wondering, did this problem get sorted? I'm having the same problem, and I've actually already sent a support request.

With submission dates coming up, its starting to become stressful!

Thanks,
Des
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Desmond

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Hey Guys,

Was just wondering, did this problem get sorted? I'm having the same problem, and I've actually already sent a support request.

With submission dates coming up, its starting to become stressful!

Thanks,
Des
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Giancarlo Cairella, Official Rep

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Can you please check again? I can't be sure I located the right videos for you, but it looks like they are playing fine.
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Desmond

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Oh yes!

I've just checked again, and they seem to be processed now. Took unusually long is all.

Thanks so much for looking it up!

Regards,
Desmond

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