Processing time remains at 0% completion

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I am trying to submit my video to a film fest using withoutabox and imdb. My video was uploaded after an hour but its been processing for 2 hours and still remains at 0% completion...is this normal? should i upload again?
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Sarah Leibman

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Posted 7 years ago

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Michelle, Official Rep

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Hi Sarah -

I recommend that you view our video upload trouble shooting.page http://www.imdb.com/help/show_leaf?wabsostroubleshoot

If you continue to have trouble with your upload, please contact us directly at

http://www.imdb.com/helpdesk/wabsupport

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