Propose something

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  • Updated 3 months ago
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After a new post is created and after imdb staff members edit the post, the same author of the post cannot edit it further anymore. I believe that it would be better if the authors could edit their posts or anyone how knows why this is happening can they explain?
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asd2244

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Posted 3 months ago

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Peter, Champion

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I think it's just the way that Get Satisfaction is designed to avoid users changing the content of their posts after staff or other users have 'liked' or replied to them.
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Dan Dassow, Champion

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As Peter explains above, this is Get Satisfaction's policy. This is what Get Satisfaction states in their documentation:

https://education.getsatisfaction.com/reference-guide/legacy-community-application/managing-topics/

....
Editing or Removing a Topic

The author of a topic, reply, or comment can edit or remove their content at any time so long as there are no subsequent replies or comments. Once a topic, reply, or comment receives additional replies or comments, the thread becomes locked from editing in order to preserve the context and transparency of the conversation.

Community members cannot edit or remove topics, replies, or comments from other users. If you are a community member and see a post that is clearly spam, or is otherwise violating the community’s guidelines, please report it to the company’s community manager by posting a new topic in that community.

Community employees can remove a topic, reply, or comment that has been posted in their community so long as they have a Management Seat enabled for their user account. All Get Satisfaction plans come with at least 1 Management Seat, and it can be enabled from the Employees & Roles page in the Admin Section. Community employees cannot edit topic descriptions, replies, or comments posted by community members. Community employees may edit the title of a topic in order to clarify the topic or improve search ranking, so long as a Management Seat is enabled for their user account.

To preserve transparency, we make a note of any post removal in the community’s Change Log, and allow anyone to respond to the change via email by clicking the “Dispute this change” link. The Change Log makes a record of the removal, but the content is not viewable. In the event of a dispute, the employee who took the moderation action will receive an email notification, and can reach out to the user to resolve. ...

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asd2244

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oooh now I see now, this makes sense. Thank you! Cheers! :)

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