Quote corrections/additions not showing on www site but showing if you go to update page

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
I submitted a couple of quote corrections (change of character name, to match cast list) and a new quote.  That was on 1 August. The only effect, visible within a couple of hours, was that one of the existing quotes disappeared. I've checked on the update site (ie Edit page, select quote, continue) and the full set of corrections and additions is visible, so why has this still not filtered through to the live page?

I wondered at first whether it was because I've set my user options to Reference View, so I logged out and confirmed that the title's main page was in a different format (so I definitely wasn't using reference view any more) but the quote page still had the quote missing and no updates/additions.

I'm puzzled how the Update system can see the correct info three days ago but the normal page is *still* out of date. That's not a backlog in approving the submission, because the fact that it's in the update system proves that it's been approved and processed.

The submission is 170801-155934-345000 and the title is In Which We Serve (1942).
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Martin

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Posted 2 years ago

  • 1
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Michelle, Official Rep

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Hi Martin -

Thanks for reporting this issue, there appears to be a display bug regarding the quotes data for this title.

I have alerted our technical staff who will investigate as soon as they can, once I get an update on the status I will post the information here.
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Martin

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Ah. I did wonder after I raised this issue whether I was just being impatient. I glad that I noticed it and alerted you.