Redirect suspected trolls' reports to a human to stop reporting abuse

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  • Updated 5 years ago
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My previous suggestion about "smokejumping" moderators would help sort out the most troublesome boards, especially if you can redirect reports from them to those mods:

https://getsatisfaction.com/imdb/topi...

However, it can't stop drive-by malicious reporting on generally well-behaved forums, like the one that hit the Horror forum's October challenge wiping out the thread:

https://getsatisfaction.com/imdb/topi...

Now we can't have every report read by a human, but if we have systems in place to track people's IPs and to redirect certain reports to "smokejumpers" these are the same tools that could help in a lot of these cases too.

You could, for example, flag up certain accounts as potential trolls and check their IPs (and previous voting activity) looking for sockpuppet accounts, which would also be flagged up as trolls. Their reports could then be redirected either to the "smokejumpers" or to a dedicated moderator or two (I favour the former as there will be quite a bit of crossover at times and you'd hope that this would cut certain trolls off at the knees, leading to a rapid drop in malicious reports and we wouldn't want them twiddling their thumbs). As you'd have clear evidence of reporting abuse, sanctions would be applied and, presumably, rapidly escalate - it'd be quite a good way of quickly clearing house as suspected accounts would either be made unusable.

With both this and "smokejumpers" in place, I'd imagine you could easily clamp down on a lot of the more coordinated unpleasantness on the forms and it might happen relatively quickly. Granted, the trolls would adapt and come up with other angles of attack, but there will be new ways of spotting that and, anyway, only the most persistent trolls will keep escalating things, most will go elsewhere 0 as we've seen on the forum where they discuss trolling IMDB, they like easy targets and IMDB's systems are either not adequate or can themselves be abused, This suggestion is to address the latter problem, and both this and my previous suggestion would help address the former.
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Emperor, Champion

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Posted 7 years ago

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Dan Dassow, Champion

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I support this suggestion along with Emperor's "smokejumper" suggestion.
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Emperor, Champion

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Your T-shirt, with that as a slogan on it, is in the post.
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bhertz

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Same as Dan Dassow.

As the word says, you can't have your cake and eat it. If you don't want to spend the money required for proper moderation at least provide a reasonable reporting system. That's the minimum protection the regular user should be provided with.
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Emperor, Champion

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I don't think you can have any clearer example of why this is needed than this:

https://getsatisfaction.com/imdb/topics/profile_deleted_due_to_malicious_reporting

A troll boasting on the forum about getting rid of the quality posters from the Indian cinema forum. It doesn't get any more blatant than that.

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K Dot

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Totally agree with this suggestion, but it does miss one point: IMDb have to care about the user experience on their message boards and my feeling is that they don't particularly.
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someone somewhere

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They do not care. I know someone who was personally threatened on these boards. Some sick troll wrote out a story of her death for all to see. His "sock" accounts cheered him on. This troll is still posting abusive stuff. He is disturbed. This user told me she even spoke to the police and worked for 2wks with online harrasment people who deal with this. IMDB did not even care to step in.

Some think it is silly to report a trolls threat or story about your death but if the government takes online threats to police officers, schools or government buildings then individuals should take them seriously too.
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Scarlet McCall

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someone libeled me on a forum and IMDb did not care. also, on another forum there is a troll who "reports" any post she doesn't like. I keep getting "warning" messages. This problem is not "solved."

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