Renewed Account but waiting for my profile page information to be updated as it was before....Waiting and Waiting

  • 2
  • Problem
  • Updated 1 year ago
  • Solved

I just renewed my IMDB Pro account after about 4 months of not renewing it. Once I renewed my account it said that it will take 12-24 hours before all of my resume and information is active as it was before. It has been almost 24 hours and my profile page has not yet updated to how it was. Also the following KNOWN FOR film has nothing to do with me and I think that IMDB has crossed another Julie Kaufmann over into my account profile page information. The following Scary film must be Removed. Also, why am I having to log into an Amazon account? I don't remember that I had to do that before. Can you tell me when my account will be back up to running normal the way it was before? Thank you, Julie

Here is my current profile page as you can see the Known For film of Scary is not me and belongs to a different Julie Kaufmann.

https://pro-labs.imdb.com/name/nm6585218?ref_=contact_nv_mp_profile

REMOVE THE FOLLOWING:

KNOWN FOR  Scary - Der Tätowierte (2006)

Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

Posted 1 year ago

  • 2
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes
Also, on my award winning screenplay when I have won awards at film festivals that are IMDB qualifying festivals, why aren't my IMDB winning screenplay awards being noted on my page after winning those IMDB qualifying festival awards? That is something that I cannot add myself.
Photo of Nikolay Yeriomin (Mykola Yeromin)

Nikolay Yeriomin (Mykola Yeromin), Champion

  • 2427 Posts
  • 3043 Reply Likes
Hello, Julie. 

Actually, you can add the award, although it should be done from the award page.
Also make sure that you add the proof link in the "Comments" field.  
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

Thank you. Once my profile is back up I will go to the awards page on IMDB Pro and add those IMDB qualifying festivals where I won. I appreciate your help. Thanks again.

Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes
Just received an email this morning and I checked my page and it still has that film Scary under Filmography and Known For. Why is it taking so long to have something so simple not being taken care of. REMOVE THE SCARY FILM UNDER FILMOGRAPHY AND KNOWN FOR category descriptions and since there is another JULIE KAUFMANN then update my profile page name to read as JULIE MICHELLE KAUFMANN. Okay? You shouldn’t need a team of several staff members to do these simple things. Please take care of this today.
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes
This reply was created from a merged topic originally titled Renewal Problems Still......

Okay......there is a problem and it seems as though IMDB Pro does not want to fix my problem.

I have renewed over 24 hours ago and my page is still not up the way it was before my card expired. I was told that my previous information/resume/data would be back up and so far it is not. Fix my problem that I had already emailed you at least 3 times earlier today about. For the last time here are the problems. 1) When I log in it says Julie Kaufmann. But that is not me, because my correct profile name is Julie Michelle Kaufmann. 2) This profile page belongs to a different Julie Kaufmann and they have a film in 2006 called Scarey. I do not have a film because I have a screenplay. I always use Julie Michelle Kaufmann for my profiles. 3) The only thing on the Julie Kaufmann page that belongs to me are my contact details and the film festival award pictures. 4) It looks as though IMDB Pro has mixed my page up with another person and has included them on my profile page. Please fix now because I was told after renewing that all of my previous information that was on my page would be there 12-24 hours after renewing. So far IMDB Pro has done nothing to fix the problems. I paid for the service and so IMDB Pro should feel a sense of urgency to get the problems fixed once and for all. Thank you. Julie
Photo of Will

Will, Official Rep

  • 3516 Posts
  • 4105 Reply Likes
Hi Julie,

Please know that all renewing IMDbPro members will now need
to connect to an Amazon account in order to renew.

Regarding your photos and resume information, I've reviewed
your account and see that your new page as "Julie Michelle Kaufmann"
is currently being created. Please know that this process can take 24 - 48
hours. Once your page is created, your photos and resume information will be
published to the page.


For details on how to submit an award nomination please see https://help.imdb.com/article/contribution/other-submission-guides/awards/G5KGRJURZFQGHJQH?ref_=help...#

Regards,
Will
(Edited)
Photo of Claire

Claire, Official Rep

  • 1521 Posts
  • 1002 Reply Likes
Hi Julie,

Please know that our previous reply was incorrect. I'm sorry for any confusion this may have caused.

I've reclaimed your page:

http://www.imdb.com/name/nm6585218/

with your current IMDbPro membership, and we have requested the removal of the incorrect credit for "Scary - Der Tätowierte", as well as an update to the name on your page to "Julie Michelle Kaufmann".

Thanks in advance for your patience.
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes
Can you tell me when my page will be back to how it was in the name of Julie Michelle Kaufmann? My page used to have my whole name of Julie Michelle Kaufmann. It was never Julie Kaufmann and I have listed all of my awards on my page too.
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes
I am just curious as to how long from now that this all will be corrected and my page will be back to normal the way it was a few months ago. Thank you for your help.
Photo of Claire

Claire, Official Rep

  • 1521 Posts
  • 1002 Reply Likes
Hi Julie,

Our records indicate that the page has always been listed only as "Julie Kaufmann". Please know that we've requested an update to your name to adjust this to "Julie Michelle Kaufmann".

Regarding your previously listed awards, please know that your photos and resume information have been restored to your page here:

https://pro.imdb.com/name/nm6585218

Let us know if we can offer any further assistance.
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

Claire,

Thank you. I appreciate your time in restoring my page to the way it was previously.

Be sure that the Scary - Der Tatowierte under Filmography is REMOVED. That film information has nothing to do with me. I look forward to seeing that information for Scary to be removed soon.

Thank you,

Julie M Kaufmann



Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

Claire,

I wanted you to see the screenshot of how my name used to be as Julie Michelle Kaufmann. So you see it was always Julie Michelle Kaufmann that I had on my profile page. I am correct. I look forward to seeing my whole name of Julie Michelle Kaufmann and that film name under Filmography removed.

Photo of Claire

Claire, Official Rep

  • 1521 Posts
  • 1002 Reply Likes
Hi Julie,

Please know that the screenshot you provided pictures only your display name on this Get Satisfaction forum. This does not affect the name on your filmography page on IMDb.

Thanks in advance for your patience while we work to update your page.
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

Hi Claire,

I just wanted you to see that this was my profile name of Julie Michelle Kaufmann that I had for IMDB Pro when my account did not renew back in September 2017 I believe.

Be sure that the Scary film under Filmography is removed and that my name reads Julie Michelle Kaufmann once when you have updated my page. I have nothing to list under Filmography category yet because I am a screenwriter and I have not yet moved to production until my script has secured investors and then once it is produced then I will be able to list under Filmography.

Thank you, Julie M Kaufmann

Photo of ljdoncel

ljdoncel, Champion

  • 751 Posts
  • 1494 Reply Likes
I just wanted you to see that this was my profile name of Julie Michelle Kaufmann that I had for IMDB Pro when my account did not renew back in September 2017 I believe.
Since (fortunately) everything's being effectively sorted out by the staffers, there's nothing more to say, but just for the record...
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes
I just checked my profile and it shows up still as Julie Kaufmann and it still has that Scary film under the Filmography category. I have just taken a screenshot of both my name and that Scary film under Filmography. The profile picture is of me and my stepdaughter. When I logged in the photo you have above does not show as my logged in profile picture. Please let me know when both issues have been fixed and updated to read Julie Michelle Kaufmann and that film under Filmography has been removed. 
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes
The picture you have above of just myself is the exact one that I had on my profile before when my page expired.
Photo of ljdoncel

ljdoncel, Champion

  • 751 Posts
  • 1494 Reply Likes
Julie,

The picture I posted above is a screenshot of your page as of 16 Feb 2017 to show, as Claire explained before, that your name on IMDb had always been "Julie Kaufmann" (not "Julie Michelle Kaufmann"). Note that the credit for Scary - Der Tätowierte hadn't been added yet, so it was certainly how your Pro page looked at that moment.

The contributor who submitted the info of Scary - Der Tätowierte...


...probably added the credit of "the other Julie Kaufmann" to your page by mistake.

Don't worry, the staffers are taking care of the problem (splitting info into two different pages), but changes on IMDb may take some time (usually less than 48 hours), so please be patient...
(Edited)
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

HI,

I just wanted to be sure that I sent you pictures of the screenshot of what still shows right now today on my page so that you will know what needs to be removed permanently. So just be sure that the scary film under filmography and known for is removed. I understand how sometimes things get crossed and added by mistake.

Thank you for your help in this matter and to everyone that is fixing these problems and issues with my page.

If it is easier for you to keep it as Julie Kaufmann so long as my page is NOT mixed up with another Julie Kaufmann (see example above), then feel free to keep it as Julie Kaufmann. But it seems like there is more than one of me now, in which case Julie Michelle Kaufmann might be a way to keep it from getting mixed up from now on with another person that has nothing to do with me. Unless I don't have anything to worry about in that.

Thanks again,

Julie M Kaufmann

Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes
Probably best to update my name as Julie Michelle Kaufmann. I don't want this to happen and another Julie Kaufmann is merged with my page.
Photo of Trevor

Trevor, Employee

  • 1566 Posts
  • 318 Reply Likes
Hi Julie,

To confirm, we're working on this now. It will take up to 72 hours to have all of this sorted. We'll update the post once this is completed.

-Trevor
Photo of Trevor

Trevor, Employee

  • 1566 Posts
  • 318 Reply Likes
Hi Julie,

To confirm, we're working on this now. It will take up to 72 hours to have all of this sorted. We'll update the post once this is completed.

-Trevor
Photo of Will

Will, Official Rep

  • 3516 Posts
  • 4105 Reply Likes
Hi Julie,

The incorrectly assigned credit has been moved to a new page http://www.imdb.com/name/nm9574902/ and we've now updated your name page to the name Julie Michelle Kaufmann as requested. http://www.imdb.com/name/nm6585218/

The change can take a little longer to be reflected on your IMDbPro page https://pro-labs.imdb.com/name/nm6585218 but this will go through shortly.

Regards,
Will
(Edited)
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

Will,

Thank you for correcting these issues. I have just checked my profile page after logging in just now and it is finally corrected. Thank you for updating my name to read Julie Michelle Kaufmann and Thank you for removing that Scary film credit under Filmography and Known For as it does not belong to me.

I appreciate your help in this matter in updating my page to now be correct.

Thank you again,

Julie

Photo of Will

Will, Official Rep

  • 3516 Posts
  • 4105 Reply Likes
No problem! Glad to be of assistance.
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

You are AWESOME and IMDB is lucky to have you. You definitely are an asset to the company.

Thank you again,

Julie

Photo of Jerry Vasilatos

Jerry Vasilatos

  • 48 Posts
  • 15 Reply Likes
There's no reason that Julie should be going through so many headaches having her professional credentials presented as she wishes as a paying member. I've submitted updates to a project I produced and directed and have no idea why some of the new information has been added and other information submitted during the same update information are still missing for over two weeks from submission. There's not much incentive to stick around as pro members when IMDB makes simple matters so difficult. 
Photo of Trevor

Trevor, Employee

  • 1566 Posts
  • 318 Reply Likes
Additional issue needing investigation

Please reference the new conversation here: Missing Information
Photo of Julie Michelle Kaufmann

Julie Michelle Kaufmann

  • 18 Posts
  • 3 Reply Likes

Trevor,

I don't have any missing information in responding to this. It says "Please reference the new conversation here: Missing Information".

I just need to have a film noted in Filmography and also in Known For removed permanently. I also need to have my profile name of Julie Michelle Kaufmann updated on my profile page. That is all.

Thank you Jerry!

Thank you,

Julie M Kaufmann