reporting user reviews

  • 2
  • Problem
  • Updated 10 months ago
  • Solved
Over the last couple of months I have tried to 'report this' on duplicate/not relevant/inappropriate reviews. I get an email from support and when I view the 'status of contribution' every single one is declined, instantly. This happens even when I report both versions of duplicate, others not written in english, or a single line repeated 4 times.
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Amanda Foley

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Posted 11 months ago

  • 2
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Michelle, Official Rep

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Hi Amanda -

In order for our staff to take a further look, can you post some examples of recent reviews you reported that have not been actioned (such as the review not in English, lines repeated, duplicates)? 
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Amanda Foley

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Contribution Confirmation Contribution #180814-223349-907604 Hello

Thank you for your contribution to IMDb. The information you have supplied is being processed by our team.

We aim to process contributions as quickly as possible. Our time to publication changes based on the type of data you are contributing. You can find more details on our processing times page.

View the status of your contribution

Contribution Details
  • User Review (delete)
    • Jupiter holdja

Thank you,
The IMDb Staff

This is the most recent one. I don't think I kept ant others but I will check.
Thanks

(Edited)
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Amanda Foley

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Contribution Confirmation Contribution #180816-053811-250304 Hello

Thank you for your contribution to IMDb. The information you have supplied is being processed by our team.

We aim to process contributions as quickly as possible. Our time to publication changes based on the type of data you are contributing. You can find more details on our processing times page.

View the status of your contribution

Contribution Details
  • User Review (delete)
    • Gunday

Thank you,
The IMDb Staff



another from today


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Will, Official Rep

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Hi Amanda,

Thank you for your message, please use this form to contact our staff directly selecting the IMDb Fan/Contributor questions ->Other data types -> Other data issues then use the email option.

Regards,
Will
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Amanda Foley

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Ok, I've done that, thanks
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Amanda Foley

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...and it was a complete waste of time!
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Amanda Foley

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I have read and understand the rules for submission of user reviews, thanks!
I still hacve the original problem - Over the last couple of months I have tried to 'report this' on duplicate/not relevant/inappropriate reviews. I get an email from support and when I view the 'status of contribution' every single one is declined, instantly. This happens even when I report both versions of duplicate, others not written in english, or a single line repeated 4 times.


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Amanda Foley

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Your Contribution 17 August 2018
#180817-152526-856504


Jupiter holdja (2017)
1 item
User Review






 


Declined (1)
User ReviewdeletionAbszolút színvonaltalan film sajnos.Negatív képet ad minden tekintetben magyarországról.Csalódás
Your CommentNot relevant




how is this declined?
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Meredith, Employee

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Hi Amanda, 

Apologies that submission was declined, after reviewing your submissionagain I have now removed the review. We have also responded to your previous correspondence via the form Will provided  to give further information on this issue, please continue to reply there with further issues and we will endeavour to assist you further.

Thanks
Meredith 
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Amanda Foley

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marking this as solved is a bit misleading. That one review was removed, but the original issue remains - all use of 'report this' on duplicate/not relevant/inappropriate reviews, still  get an email from support and when I view the 'status of contribution' every single one is declined, just not instantly anymore.
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Joel, Employee

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Hi Amanda,

Thanks for your response.

I can see my colleague approved your recent contribution now, please re-submit your previous updates and await an editors review. If you experience further issues, don't hesitate to reach out and we'll do our best to help you out.

Please make sure to provide the individual submission reference for an editor to review.

Thanks for your patience with this.

Joel
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Amanda Foley

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You suggest I 're-submit my previous updates' as though I have kept a record dozens of declined submissions from 3 or 4 months! Yeah, I'm not that organised. I have given up on the report link but maybe I'll try again, and let you know.
thanks
(Edited)
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Amanda Foley

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latest one from today
Your Contribution 27 August 2018
#180827-224220-867904


Gunday (2014)
1 item
User Review






 


Declined (1)
User ReviewdeletionThis is one of those worst movies you can hardy digest which are full of historically inappropriate, inaccurate and dumb events!!! All most all the historians found this speculation about the great Liberation War of Bangladesh way too hard to swallow given that, at the time the film is set- it was an India-Pakistan war happened in 1971!! Similarly, this terrible film often humiliates the Bangladeshis, on several sights. It depicted that people of Bangladesh were involved in various criminal activities during the liberation war when in reality; they had been fighting for the liberation of their motherland. Furthermore, the movie awfully exaggerated the situation in 1971 portraying that the Bangladeshi used to talk in Hindi! My foot! It's a matter of great pity when some dumb & numb scriptwriters portrayed the Bangladeshis as Hindi- Speaking Nation, who are the only brave nation who had shed their bloods for claiming their mother tongue back in 1952! Such is the state and height of historically inaccuracy and dumbness! Poor dumb ass YashRajFilms!!! Better start selling pinup magazines on the street - I mean it!History Distortion
Your CommentDuplicate
ReasonNot enough evidence.

Your contribution has been declined.There was not enough evidence submitted with your contribution.






this is a word-for-word duplicate (different uer name).
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Amanda Foley

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also, this one -
27 August 2018
#180827-224627-081404
this one -
28 August 2018
#180828-014030-751804 was declined, but still seems to have been removed.




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Will, Official Rep

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Hi Amanda,  

I've accepted your deletes for #180827-224220-867904 and #180827-224627-081404 and cleaned up the titles, however I can't see anything wrong with the review on #180828-014030-751804 what were your reasons for the delete?

Regards,
Will
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Amanda Foley

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That's great, thank you!
#180828-014030-751804 was one that was a duplicate, my submission was declined, but the review was deleted anyway, so just a bit confusing there.
thanks again
Aj
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Jeorj Euler

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I would speculate that it was deleted before the submission was received.
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Amanda Foley

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well, that's possible, but the reason I mentioned it, is it was one of 5 or 6 times this happened.
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Amanda Foley

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7 September 2018
#180907-160931-632504


..and here we go again - declined for not being a duplicate. There are a total of 7 reviews for this title, it is very easy to spot a duplicate.

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Michelle, Official Rep

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Hi Amanda -

The duplicate User Review you reported for "The Wild Heart" has now been removed.  Cheers!
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Amanda Foley

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but, still, no answer to the ACTUAL issue. why are these being declined?
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Jeorj Euler

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Amanda Foley, I'm not sure if the tools used by the basic IMDb data-editing staff to check for duplicates are necessarily as advanced as the tools used by IMDb Employees and IMDb Official Reps who have acknowledged and graced this conversation. The various company people have various roles, privileges and responsibilities.
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Amanda Foley

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I understand the site is huge and complex, but if a review is followed by the exact same thing under it, there is not much need for data-editing tools!
Also, for a while ALL reports were declined within a minute, so no way they were checked.
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Jeorj Euler

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Well, the site is not guaranteed to look the same way to every observer. Maybe it's like special relativity even. The matter could also be that some of the submission reviewers do not have the technical proficiency understand every report that comes their ways.
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Amanda Foley

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special relativity! I mean, I said the site is complex but maybe, maybe not quite -Einstein  level propagation of matter and light at high speeds- complex.
Seriously though, if submission reviewers do not have the technical proficiency to understand every report that comes their ways, why are they doing that job?
Also, 4 weeks after I first started this, I am no nearer an answer to the question, despite this problem twice being marked as solved.
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Jeorj Euler

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Well, there are indeed propagation delays whenever changes are made to the site. There is no joke about that. Seriously! It takes about 12 to 24 hours for any given data update to reach all platforms. However, in the context I was using earlier, I was suggesting that the way a page looks when you load and observe it may not be the same way it looks to somebody else.
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Amanda Foley

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you do know I  understand all that!?
Doesn't change the 4 weeks to get an answer
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Jeorj Euler

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Due to the proprietary nature of IMDb, it might not even be reasonable for you to expect an answer to the question. For all we know, the company runs experimental algorithms, from time to time, to process reports. They are not going to disclose that.
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Col Needham, Official Rep

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but, still, no answer to the ACTUAL issue. why are these being declined?
This is covered in the Contributors' Charter at https://contribute.imdb.com/charter specifically:

"IMDb tracks each contributor's accuracy over time and if any contributor repeatedly submits data which is inaccurate or which violates our policies, their contributions will require increasing levels of additional proof in order to be processed."

Please also see https://help.imdb.com/article/contribution/contribution-information/user-review-guidelines/GABTWSNLD...
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Amanda Foley

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when the submissions were reviewed (such as can be seen in some replies above) they were not inaccurate. so, not sure what policy I have gone against here.
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Jeorj Euler

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Amanda Foley, how far back does your contribution history go? Did a majority of the totality of submissions you've ever made go live?