Require email authentication before allowing further account authentication

  • 4
  • Idea
  • Updated 7 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Authentication

Quite a few people are running into error pages that suggest they register an account when trying to add data or post on forums and the solution seems to be that they have done the further authentication but didn't do the initial email authentication:

https://getsatisfaction.com/imdb/tags...
https://getsatisfaction.com/imdb/tags...

This should be caught somewhere in the process before it gets to the point of causing general confusion:

* Remind people to authenticate their email address before they can do more authentication:
http://www.imdb.com/help/additional_a...

* Flag up on the error page that the reason they are seeing it might be because they haven't authenticated their email and link them on to somewhere they can get it resent if needed.

That should head these problems off at the pass.
Photo of Emperor

Emperor, Champion

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Posted 7 years ago

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Photo of bluesmanSF

bluesmanSF, Champion

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Was just going to post that...that they should see a more accurate error page!

Great idea, Emperor! It keeps coming up. And you know there are many, many more out there that might just give up rather than locate this page for the suggestion to email verification.
Photo of Giancarlo Cairella

Giancarlo Cairella, Official Rep

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Yes, we are aware of that. This particular condition should not happen, and it's confusing, and I'm pretty sure it's a relatively recent problem.

It's "on the list", so to speak.
Photo of Emperor

Emperor, Champion

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Cheers.

Just changing the wording on the error page should help avoid too much confusion until the underlying issue is fixed.

It also also a good example of how GS is useful for spotting and tracking problems, especially useful are the tags and I've been trying to tag up problems as they crop up.

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