Reviews pending for an unusually long time.

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lately, my reviews seem to be pending for an inordinately long amount of time. Usually they show up instantly especially if it is a current episode of a current show. I wanted to make small edits to a review I posted last night, but it was in pending limbo, so I uploaded a new review containing the corrections, but both reviews are still pending. Normally, I can go in and delete the original review once it shows. But neither of them are showing at all, which is highly unusual for a show that has just televised it's most recent episode. Star Trek Discovery, Episode "The Red Angel", user name weAponX. I want to delete the first review and keep the 2nd. Can anyone tell me what is going on? It's not just my review, the other reviews have been trickling in very slowly, when usually, by the time an hour past broadcast there are usually at least 10 reviews showing. There are only six showing as of this morning. 
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XweAponX

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Posted 1 year ago

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Vincent Fournols

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Hi,

https://contribute.imdb.com/times indicates that there are 550 reviews pending validations, dating back to 20 March.

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XweAponX

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Yes, I know this.  But they prioritize reviews for shows that have just shown. If I make a review of something that was from years ago, I naturally expect it to take a few days for them to get to it. But for something that was just shown? They always make those visible practically instantly. Usually, by the time I'm done hitting the contribute button and I refresh the episode page, it will be showing, even if it still says "pending" in my Contributor area. As I said, it's not just my reviews, there should be many more showing, especially by the morning after broadcast. I made the review at about 9:30pm my time, and it's still not showing, even though a few other reviews posted around the same time are. This has happened before, there used to be a link to contact them directly on the main site, but now you have to be IMDBpro to use that.  Sometimes they hold it up for what can be perceived as a non-announced spoiler, but I made sure there were none in there. 
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Vincent Fournols

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Well, so, let us wait for a staffer feedback.
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XweAponX

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All right, thanks. I just need to know if they think there is a spoiler in there, I can edit it no problem. I've had them mark "Spoiler" on a few recently where there were none, I always go through them with a fine toothed comb to make sure. If there are, I edit it out. But usually, there are none.
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XweAponX

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There was one time where a particular review was hung up in the system for over a month. That was when I was able to get a hold of technical support directly and somebody was able to look into it and figured out the glitch. We don’t have anything like that now, but I’ve got two reviews in Queue right now and neither of them have been approved. Also we don’t have the ability to cancel a review like we used to. The review system appears to be part of the contributions system now, and yet there is no connection to the reviews from the contributor page. It’s a lot better than it was about a year ago though I will have to admit that. Thank you I will just wait one review says it supposed to process today, the second one says it’s supposed to process tomorrow. ☹️

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XweAponX

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Whoops, it’s sideways. Apologies.
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XweAponX

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Hey Jay? And I think I have spoken to you before in here, how did you get that bold text in your entry? That’s kind of neat
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XweAponX

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AHa, maybe it doesn’t show on the mobile site. Thank you
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Vincent Fournols

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I confirm: I only see it available on the website, not on the (android) app, where it would much more useful, because of the too thin font there.
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Elizabeth, Employee

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Hi there,

As Vincent has noted, your user reviews are still pending. You can track processing times through the link he's provided. 

Thanks. 
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XweAponX

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There is also one more thing I want to add to this request, because sometimes our reviews happen to mysteriously disintegrate overnight and sometimes we don’t even see which ones were deleted. I mean, they are deleted outright with no notification whatsoever. Previously under the old reviews section, if a review was found unacceptable, we would get a notification of such, and we could edit it and put it back up.

Because I hate my reviews vanishing, especially if there is no notification that they are being deleted or even which ones were deleted. In fact it was just the sheer luck that I discovered maybe five reviews that were deleted and I had the original contributor email which had my review and I was able to put them back up, I’m not really understanding why they were deleted in the first place other than somebody complained about them and the only option for the complaint is “delete”, rather than a text box where we can enter our explanation of why we think the review is inappropriate. Like we used to have. And even back then, if if reviews were deemed inappropriate and therefore deleted, we were shown which ones were deleted and we could edit them because somebody would have had the decency to explain why they thought it was inappropriate and therefore we would be able to correct it and re-upload it.

But this new review system, where anybody can complain about my review for “Star Trek Discovery” (The one that says, “This is Star Trek, deal with it“) and have it deleted 10 times in a row, when there was absolutely nothing in that review to merit deletion, and I wasn’t even notified that it had been deleted, I think that’s the most unfriendly thing on this entire website. Can these matters be brought up to somebody who can think about giving us a notification system of which reviews have been deleted? Because I am positive that I should have well over 800 reviews on this site, fact I am positive that I should have over 900 reviews at this point, right now and all I am seeing right now are 778.

Thank you, sorry for the irate complaint.
(Edited)
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XweAponX

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It just tells you how many reviews are in queue since a particular date, it’s not really that helpful in giving you any information about when exactly your review or other contribution will be published. It doesn’t say anything about the status of our review contributions, and, the review status is all the way on the very bottom . The only indication we get is from the “status” link which is sent to us in the contributor zone email receipt which is sent to us right after we write a review. It’s odd that our reviews are given a contributor ID number, but they cannot be searched from the contributor zone. It is as if our reviews are handled through the contributor zone, but only through section 31’s secret area (in the context of the show I was reviewing )

I wrote a third review last night at around midnight my time, maybe 12:30 or so, which would make it about 3:30 or so your time. When I woke up this morning it was published. Can someone please delete the two previous ones? If those finally publish I will do that myself .

The relevant contributor ID numbers

#190322-084316-614904 and
#190322-031906-746004- these are the ones that need to be deleted.

#190323-073739-574104
Was the one that got approved, and I just edited that one and the number for the edit would be
#190323-135539-863404.

My external review got added more quickly than this internal user review. Which is actually totally backward behavior from previously, whenever I did a site edit sometimes it would take months for those to show up. This one showed up practically instantly, while my original user review just sat there telling me that it would be published on the 22nd and it was not published even on the 23rd.

I think what I’m asking here is that if there’s some issue with our reviews that makes the editors want to hold up on them for a while, we deserve some kind of email indication that there will be some extra time. Thank you for coming in here, I can’t afford to purchase an IMBd pro account, but I have been a contributor here since the site was first created.
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XweAponX

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Which is why lately I have been saving every review I make into my iPhone notes as well as links to the confirmation emails so I can put them back up. Sometimes, they won’t authorize the new version unless there are at least a couple of things changed in there. I think they have something that detects verbatim duplicates of reviews and it just simply rejects both of them.

As I stated initially, there used to be a help link that actually brought you to a place where you could load a trouble ticket and some human person would check it out and I have had reviews that were in limbo taken out of limbo due to that system. But I believe now you have to be IMDb Pro to do it, and I simply don’t have the money to become pro I’m not really pro anyway, other than maybe my sheer volume of reviews, which I am pretty sure there are over 100 missing right now.
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Col Needham, Official Rep

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As I stated initially, there used to be a help link that actually brought you to a place where you could load a trouble ticket and some human person would check it out and I have had reviews that were in limbo taken out of limbo due to that system. But I believe now you have to be IMDb Pro to do it, and I simply don’t have the money to become pro I’m not really pro anyway, other than maybe my sheer volume of reviews, which I am pretty sure there are over 100 missing right now.
Sorry but this information is incorrect.  No such system existed and IMDbPro offers no such service (in fact IMDbPro does not even support the display nor contribution of user reviews).

Please see our reply in a moment which will clarify the situation.
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XweAponX

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Hm, :( I know for a fact it existed. It was well-hidden in the Site. It was not listed under the "Help and Support" section, it was a link that was available if you used a microscope from within your Account settings. I used it several times, I may even have email stored in my email account containing replies to it. This feature stopped existing when the site started being reconstructed, back when we were both involved in the discussions about returning functionality to to Reviews section. for a wile, we didn't even have the ability to search through them (we still don't in fact, although now we can list them). It was a kind of "Trouble Ticket" system, I was given a ref number by the persons/employees that helped me. But it indeed existed. The Pro system SHOULD have such a system. It may have been taken down when the Discussions were taken down. I'm going to see if I have anything left in my Inbox from using this function, I'll be back in a while.
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Col Needham, Official Rep

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This sounds like the old help desk. The same customer service team can be contacted via the new help desk at https://help.imdb.com/contact
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XweAponX

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XweAponX

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I've looked all through the new Help section, Col, it just ain't there anymore. Thank you though. I suppose I have gotten enough good input from you and the other fine people on this site for the next time I have an unexpected hangup. Thanks, a lot. 
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Col Needham, Official Rep

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Official Response
To clarify the situation on review processing ...

Please see https://help.imdb.com/article/contribution/contribution-information/when-will-my-update-be-added/GEK...

Contributions are not processed strictly in the order they are received; we optimize processing for overall efficiency and accuracy.  Re-posting the same review while another for the same title is pending will often have the opposite of the intended effect and will slow the processing down further. 

To check the status of any review, we recommend using the new experimental tracking system which includes all reviews, regardless of the IMDb interface used to contribute the review.  Please see https://contribute.imdb.com/contributions/history

Finally to add support to the idea to track deleted reviews, please vote and comment upon the idea thread at https://getsatisfaction.com/imdb/topics/deleted-reviews-coming-back-any-time-soon
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XweAponX

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Thank you, Col. i’ll check out the new experimental system. Yeah, I don’t like posting a review again but I only do it if it is a significant edit, sometimes it goes through, sometimes it doesn’t. In fact my first two reviews for that same title didn’t go through at all even though they said they were approved, they never showed up on the site. But the third one with my final edits did, within about 15 minutes of my sending it,

When they are hung up for a long period of time, I don’t know if that is because they found something objectionable or if there was a teaser that I didn’t mention or some other reason, maybe just an automated email back if somebody found the review unacceptable and give us a chance to edit it and re-upload it. I spoke to you several times more than several actually using my other user ID about this exact same subject, there were several others who have the same concerns as mine.

So, you are addressing the issue of reviews that have totally disintegrated? Vaporized? Have been made non-existent? Good, I will check out that thread. I thought you had some clout around this place but if you need my support I will certainly give it.

Maybe you can put your two cents into my other recent thread about the IMDb troll attacks, which was titled “what if we ditched the down vote button”- it is my learned opinion, that if you remove a feature that trolls and botnets use to abuse any system be it Reddit or IMDb, then said trolls vanish. But perhaps if there were some system of automation like a Captcha or a even the old automatic spellchecker, which would not allow you to proceed until you corrected every last spelling mistake, that may have the same affect. Because botnets have trouble with things like that, they cannot automatically spam “Captain Marvel“ with 150 negative reviews at once using preprogrammed IMDb troll accounts, if the review system automatically stops the procession of their review for spellchecking . They would simply quit. It may be easier to just remove the down vote button, which they use to attack every single positive review of many of the movies and television shows I have been following recently. But a lot of people do not like that idea, I myself think it is a drastic measure but I’m just trying to find an end to these trolls, the same trolls that are attacking rotten tomatoes, trolls which appear to have some kind of political agenda, which has no business being on Internet movie database at all
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XweAponX

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Oh I really like that experimental contribution history, it shows me the status of everything, including my complaints about reviews that I thought were totally inappropriate. I don’t like that the complaint system goes through the contribution system, I really don’t want those reviews deleted, but I would rather leave a message as to why I think they are inappropriate reviews- under the old system if we found issue with somebody else’s review we could state why we thought it was inappropriate, and I used that feature. But now we only have a few choices as to why they are inappropriate, duplicate, inappropriate, I forget what the last one is, irrelevant. And when you press “other“ there is no place for you to enter what your “other“ is. This is why we need the deleted reviews back. Well that’s pretty good, now we need a system to show who complained about our entries and if they were deleted or not.
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Nick Burfle

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How does one link this to a new or other existing thread?  I am so ignorant here.

XweaPonX, I had one of my positive reviews very quickly downvoted a couple of times (Amy Schumer, Growing), so I'm aware that it happens.  But I note that the upvote has also placed scads of trivially short 1-star reviews at the top of the "helpfulness" list.  I remain unconvinced that the downvote is any more a tool of bots or other "evildoers" than the upvote.

But both for Schumer, and after looking at Captain Marvel's 1-star reviews (a page of each, sorted by most- and least-helpful), I'm not convinced that this is a targeted strategy by a limited number of people.  I think, at least in Schumer's case, there are just a lot of people who hate her as much as I enjoyed it.  I ask, if this is not possibly the case with Captain Marvel also? Particularly since there are a lot of IMDb users ready to rant -- at sufficient length that we know they're not bots -- about any film that they perceive has a feminist or liberal worldview?

When you refer to "preprogrammed IMDb troll accounts", is this how we should interpret the very varied "member since" dates for the users ragging on C.M.?

Thirteen percent of Captain Marvel's reviews are 1's, and "only" 8 percent of the ratings, but this isn't out of line with the usual case; presumably because people with strong opinions are more likely to write a review.  The overall rating is still 7+, so it seems the naysayers are losing.  I haven't seen it, so I don't have an opinion on its quality.

I don't intend this as a rejection of your concerns, but other than a "vast rightwing conspiracy" that slowly infiltrated IMDb over the last 5 years with fake accounts, I don't understand how the data reflects a bot-war or other concerted action.

Cordially,
(Edited)
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Ed Jones(XLIX)

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Funny, I see a a "vast leftwing conspiracy" that has slowly infiltrated IMDb!
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Nick Burfle

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(smiling)  I wrote that last paragraph poorly, my meaning was that I don't see a VRC as necessary to explain the data when uncoordinated action by many people of a similar mindset would just as easily produce the same result.
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XweAponX

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It happens with upvotes as well as down votes, it’s a problem with abuse of the system including up votes, down votes and short Spammy reviews . A solution to this that would probably put a stop to it rather quickly would be if they reenacted the automatic spellchecker. Because the fake accounts definitely had trouble with that one, when presented with a screen where they have to actually physically interact with it and correct all of their misspellings (and the Spammy reviewers always have lousy spelling and grammar), whatever software they are using to make hundreds of those simply gives up. I think that would be an even better solution than removing the tools that they abuse, not just the town vote, as you say, but the up vote as well. Basically show the reviews in a random manner that doesn’t favor anybody.
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XweAponX

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Ed Jones, and that’s the problem, there should be no political posturing in the reviews section, be they spam-reviews by RWNJs, or anyone else. Unless the title specifically deals with it. But most people don’t go to the movies to see/hear Rush Limbergerbaugh spouting his poodoo, They go to the movies to get AWAY from having to hear him spouting crap. If they decide to go to one of those nut job movies, Clinton cash etc., it’s their own fault. Most films/TV shows are apolitical, and the attacks on said films are attacks on either the actors that acted in them or the director that directed it. Or some other irrelevancy, it has nothing to do with the title.
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XweAponX

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Nick, are you sure you are commenting on the right thread? I had made another thread about considering removing a feature that is abused, The downvote button. Turns this place into a shit house like reddit, and even that place has been removing access to that button, in the most popular subs. I was posting here, about reviews that are hung up in the system for ages and ages. The longest I ever had a review hung up was about a month and a half for an episode of “almost human“.
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Ed Jones(XLIX)

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That's Rush and Anderson. Lets not forget that we are supposed to be neutral.
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Nick Burfle

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XweAponX,
I know I'm on the wrong thread, I just didn't know how to link from one to the other to follow up on something you said here.  Anyway, I'll move on and think about what you said.
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ACT_1

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XweAponX
Joined community on March 7, 2014
https://getsatisfaction.com/imdb/people/jonny_vee
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Check status ? ?

Star Trek: Discovery (TV Series)
The Red Angel  (2019)
https://www.imdb.com/title/tt8282872/reference
https://www.imdb.com/title/tt8282872/reviews - 30 Reviews

An Angel on the Head of Two Pins 
XweAponX
23 March 2019
Is this the last we'll see of Airiam?
https://www.imdb.com/review/rw4738566/


XweAponX
IMDb member since April 2003
https://www.imdb.com/user/ur2366174/
https://www.imdb.com/user/ur2366174/reviews - 788 Reviews
.

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XweAponX

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This is actually my second get satisfaction account the original one has the same username but a different Profile image. I used that one during the time the reviews section was being rebuilt. I somehow created this account, which is a secondary account but apparently it links directly to my IMDb account, which I prefer.
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XweAponX

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I just want to add, that these links are just what I needed. These are great resources, thanks SO MUCH for making me aware of them!