Select Poll Result Pages Consistently Produce 500 Errors

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  • Updated 3 months ago
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There are 53 poll result pages that consistently produce a 500 Internal Server Error. This is a recent problem. As of 2-May-2019 these poll result pages did not produce any errors. All of the affected polls are based on title lists. I do not see any underlying problems with the polls that should cause the 500 error.

There are other poll result pages beyond the 53 pages listed below that on occasion produce a 500 Internal Server Error.

I am getting the 500 error regardless of whether or not I am logged into my IMDb account. I also receive the error with Internet Explorer, Google Chrome and FireFox.

At least one other person has indicated that they are also having the problem. It would be helpful if other users check whether they are having problems.

I will continue to look for patterns for what may be causing the problem. It would be helpful if someone from IMDb’s technical staff to review this problem for possible causes; it is possible that the underlying problem may affect other polls and IMDb features.

I’ve provided a more complete excel file (Polls_500_Error_2019-05-09.xlsx) on my Google Drive. This is the link to that file:

Excel:
https://drive.google.com/file/d/1fPpqZs4l9Wc1jRu30y__VrWaAgxVlcXX/view?usp=sharing

Ord = Order poll went live
List Type = Type of list upon which the poll is based
Author = Author of poll
Choices = Number of choices in the poll
Votes = Number of votes poll had as of 2-May-2019
List = Link to list
Polls = Link to poll
Results = Link to poll results page
Poll Title
Notes = Additional notes

Below is list of the poll results pages that produce a 500 Internal Server Error. Titles with a * indicate that the poll page also produces a 500 Internal Server Error.

Results                                                                                                 Poll Title

https://www.imdb.com/poll/WGmaQjImieY/results       Face-Off: 'Once Upon a Time in Hollywood' vs. 'The Irishman'

https://www.imdb.com/poll/39qiSu7gBVI/results            A Kid's Amazon Prime Cartoon Poll

https://www.imdb.com/poll/Kwgl6noUF9Y/results         Jordan Peele Face-Off: 'Get Out' vs. 'Us'

https://www.imdb.com/poll/GRuEPiRpY04/results          Face-Off: Superheroine Solo Movie

https://www.imdb.com/poll/gJMQEYPAG-k/results       Oscars 2019 — Best Animated Feature Film

https://www.imdb.com/poll/c7b_u7drgyk/results           Ranveer Singh's Outstanding Performance

https://www.imdb.com/poll/Ws4TuRGE9fU/results       Face-Off: 'Aquaman' vs. 'Spider-Man: Into the Spider-Verse'

https://www.imdb.com/poll/_zO86ulzo9k/results           2018 in the IMDb Top 250 Indian Movies

https://www.imdb.com/poll/Bz-erJ3mNtc/results           Most Anticipated Animated Movie of 2019*

https://www.imdb.com/poll/27rdC-XIfTw/results            Golden Globes 2019 — Best Motion Picture – Animated

https://www.imdb.com/poll/PseA8pQSkG0/results        Top 10 Indian Movies of 2018

https://www.imdb.com/poll/DkMSDzdT49U/results       Sy Fy Retry*

https://www.imdb.com/poll/pcAJPJuoAMA/results       Face-Off: "Shameless"

https://www.imdb.com/poll/XU5Z4Yj1ftE/results            Face-Off: "BoJack Horseman" vs. "Rick and Morty"

https://www.imdb.com/poll/V8a6qp3PvKU/results        Video Games with Ancient Environments

https://www.imdb.com/poll/1q114T4I3x8/results            Face-Off: Lost in Space?

http://www.imdb.com/poll/9FNUqLUIo6I/results            Face-Off: "Roseanne" vs. "Will & Grace"*

http://www.imdb.com/poll/qivTSqLWdx0/results            Oscars 2018 - Best Achievement in Visual Effects

http://www.imdb.com/poll/9uQCGXFE6Sw/results         The Billionaires' Club 2017

http://www.imdb.com/poll/LLkGu6y6-rU/results             New in Theaters This Republic Day

http://www.imdb.com/poll/egJ_qqS07z0/results             Razzies 2018 — Worst Picture

http://www.imdb.com/poll/FObiGRGanfM/results         Most Anticipated Indian Movies of 2018*

http://www.imdb.com/poll/YcrBXgUjDng/results            Most Anticipated Animation of 2018*

http://www.imdb.com/poll/m4rLEit9wdg/results             Which Video Game World Would Lend Itself to a Movie the Best?

http://www.imdb.com/poll/7837FrzPvjY/results               Which Team Will be the 2017 MLB Champs?

http://www.imdb.com/poll/Yv77RzxDeIk/results             Face-Off: Future Shared Universes

http://www.imdb.com/poll/6n8XWcw9YWI/results        Face-Off: 'Logan' vs. 'Wonder Woman'

http://www.imdb.com/poll/dT3sHzntbOc/results            Most Voted Movies of May 2017

http://www.imdb.com/poll/Q9v0LD-5aNk/results           Face-Off: 'Captain Marvel' Vs. 'Wonder Woman'

http://www.imdb.com/poll/hZ0E_958N6g/results           Which is your favorite Pawan Kalyan movie?*

http://www.imdb.com/poll/MUQtJgReE9s/results          Popular Prequels, Sequels, and Spin-offs in 2017

http://www.imdb.com/poll/1uGHul3UPBo/results          The Most Anticipated MCU Or DCEU Movie*

http://www.imdb.com/poll/12j1DpKwh0k/results           Most Anticipated 2017 Horror Movie*

http://www.imdb.com/poll/LRkUQTivhyg/results            Cyberpunk: Blade Runner vs. Ghost In The Shell

http://www.imdb.com/poll/r_RkVTTabj4/results             Most Anticipated Sequel of 2017*

http://www.imdb.com/poll/x-kTXKLcHeE/results             R-Rated Animated Movies*

http://www.imdb.com/poll/-4sVdb3a_Yk/results            2017 Comic Book Movies

http://www.imdb.com/poll/1NOo15o6TkU/results         DC Extended Universe Movie Releases 2017-2020*

http://www.imdb.com/poll/dS7N4IaVaVc/results            Most Anticipated Movie Remakes/Reboots (2016-2017)*

http://www.imdb.com/poll/lotGqO9pw8k/results           IMDb Picks: "Portlandia" Returns and 'The Boy' Disturbs*

http://www.imdb.com/poll/elFElDnSRCM/results            Most Anticipated Martin Scorsese Project?*

http://www.imdb.com/poll/dkSrcoGHcws/results           Best TV Shows set in Space*

http://www.imdb.com/poll/6Z3h_sgGdag/results           IMDb Top 250 Anime TV Series*

http://www.imdb.com/poll/0e3kNxwqPtM/results        IMDb Top 250 Animated TV Show*

http://www.imdb.com/poll/6hbm73Xi1CM/results         Pixels Video-Games*

http://www.imdb.com/poll/snuQWT-PBmI/results         Game Franchise you would like to see come to an end*

http://www.imdb.com/poll/OCqtQfcvv6g/results            Face Off: Flintstones Vs Jetsons Vs Scooby Vs Yogi Bear Vs Wacky Races

http://www.imdb.com/poll/NpNzzkaA5Lw/results          Classic video game characters

http://www.imdb.com/poll/D-O68WTGWkc/results       Friday Face-Off: The Flintstones vs The Jetsons

http://www.imdb.com/poll/IQFPjH6EROc/results            Upcoming Sequels to '70s, '80s and '90s films*

http://www.imdb.com/poll/EqwH-f3Km8o/results          Join An (Animated) Family

http://www.imdb.com/poll/eZGgg3c9i7s/results              Your favorite tv-series that lasted only one season or less?

http://www.imdb.com/poll/A9eiuG5MEy4/results          If you could have been a character on an Irwin Allen TV series...
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Dan Dassow, Champion

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Posted 3 months ago

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bderoes, Champion

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I tested them all in sequence, and got error 500 for each.

Windows 10, Chrome 74
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Dan Dassow, Champion

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bderoes,

Thank you for confirming the problem.
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Claire, Official Rep

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Hi Dan,

Thanks for reporting this (and to bderores for confirming as well). I've forwarded this info to our engineering team to investigate. We'll update this thread once we receive further info.

Thanks,
Claire
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Dan Dassow, Champion

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Claire,

Thank you for forwarding this to IMDb's engineering team and thank you for your continued excellent support.
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Dan Dassow, Champion

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Claire,

I do not know whether this is a related problems. Some users are reporting they are receiving error messages when voting in polls other than the ones I mention above.
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Dan Dassow, Champion

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Claire,

Update: This looks related to the problem that I reported.

At least one person is reporting that they are receiving a 500 error when they vote in this poll, which went live today. The poll is based on a title list.
AMC's Greatest Movies of All Time

Reference:
https://getsatisfaction.com/imdb/topics/poll-suggestion-amcs-greatest-movies-of-all-time?topic-reply...
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bderoes, Champion

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I tried it in 3 browsers and had no trouble, with or without voting, all on Windows 10: Chrome, Firefox and Edge.

Tried it on my Android phone, opening the link in Gmail, then opening it in Chrome. No problems. Not sure how to get to it on the app.

I'll keep the tabs open for a while, and refresh to see if I can get the error.
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Dan Dassow, Champion

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bderoes,

Thank you for checking.

I failed to mention that I was not able to replicate the 500 error with this poll.
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Peter, Champion

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Try voting for Schindler's List.
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Dan Dassow, Champion

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Peter and bderoes,

I was able to replicate the error by selecting 'Schindler's List' as Peter suggested.

When I select 'Schindler's List', this produces a 500 error.
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=15

However, when I simply display the results, just afterwards, the count for 'Schindler's List' increases by 1 and there the results are displayed properly.
https://www.imdb.com/poll/7sNF1gaMGNY/results

Likewise, all of these links work properly and produce no errors:
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=1
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=2
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=3
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=4
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=5
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=6
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=7
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=8
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=9
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=10
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=11
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=12
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=13
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=14
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=16
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=17
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=18
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=19
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=20
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=21
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=22
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=23
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=24
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=25
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=26
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=27
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=28
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=29
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=30
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=31
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=32
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=33
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=34
https://www.imdb.com/poll/7sNF1gaMGNY/results?answer=35
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Ed Jones (XLIX)

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Dan This one is 500 if I "see results without voting"
If I select a title, no 500 and it shows the results correctly
https://www.imdb.com/poll/5UnA2xZB4XE/?ref_=po_ho
https://www.imdb.com/poll/hQfppgg9fIQ/results?answer=1&ref_=po_rv
500 Both ways on this one
https://www.imdb.com/poll/39qiSu7gBVI/results?answer=1&ref_=po_rv


(Edited)
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Claire, Official Rep

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Hi everyone,

It appears that the issue is resolved and the pages referenced are no longer producing 500 errors, including the most recent few links referenced.

Please confirm if there are any further issues and we will report this to our engineers to take another look.

-Claire
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bderoes, Champion

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I spot-checked several, and they all displayed the proper page.
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Dan Dassow, Champion

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Claire,

I reviewed all of the cases of which I am aware that caused the 500 error. All of these pages are now loading properly.

Please thank the IMDb engineering staff for their quick action in resolving this matter.

Thank you also for your excellent continued support.

bderoes, Peter and Ed Jones (XLIX),

Thank you for helping to verify that the problem exists and for helping identify the root cause.

bderoes,

Thank you for helping to verify that the problem has been resolved.
(Edited)
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Ed Jones (XLIX)

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YW DD