Should email on contact us for images...delete be greyed out?

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  • Updated 4 weeks ago
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Should the email link be greyed out on contact us for images with subcat of deletion? Is it just me? Wonder if it has something to do with not being imdbpro.
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MikeTheWhistle

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Posted 2 months ago

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bderoes, Champion

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I don't see that selection:


until I select Title page images:

and then the email button is properly clickable.

No idea how you don't have the middle step.
Maybe they made a software change right when you visited?
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MikeTheWhistle

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Wow how different. What link do you go to? I'm going to: https://help.imdb.com/contact



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bderoes, Champion

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Yup, same link. I even clicked on yours to be sure.
I'm on Chrome 76 on Windows 10.

Ah, but on Firefox 68 (and now 69) I see your dialog, and the email button is not lit:
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MikeTheWhistle

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Wow VERY interesting. I checked and I see the same thing (that is email option greyed out) using both chrome76 and msie.
I've got the latest updates for java and adobe, so really makes me ponder what would cause different options.
I never did much web programming, so I haven't a clue.
(Edited)
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Michelle, Official Rep

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Hi MikeTheWhistle -

I can see that the path in the Contact Form has recently changed to:
IMDb Fan/Contributor questions > Images & video > Title page images > Image deletions/tag updates
with the E-mail button available (not grayed out).

Can you try accessing again and confirm if you can now follow this path in the Contact Form, or are you still seeing the display you initially reported?
(Edited)
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MikeTheWhistle

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Hi Michelle,
I'm still seeing the exact same thing as when I first posted.
Thx.
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Will, Official Rep

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Hi MikeTheWhistle,

This is very odd, please can you try clearing your cookies and opening in a private browsing window and see if you are still experiencing the issue?

Thanks,
Will
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bderoes, Champion

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I get the same thing as Mike, but only on Firefox, just as I posted above.

Even after clearing cookies & cache, and using a private window where I have to sign in again.
(Edited)
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MikeTheWhistle

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I've tried in other browsers (msie, ms edge, chrome, opera) as well as cleaning cookies and same result. Strange.
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Michelle, Official Rep

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Hi MikeTheWhistle and bderoes -

Thanks for confirming, I have filed a ticket for the applicable team to investigate further, as soon as we have any updates on the status I will let you know here.
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MikeTheWhistle

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I'm not sure if it's related, but since this problem I don't think I'm getting all the messages from contact us. I don't use a spam filter so that shouldn't be the problem. I didn't realize that the two might be related until typing a response about having a bad reject.
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bderoes, Champion

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I only have recent experience with 2 brands of email, but wouldn't characterize a Spam folder as something I "use". It's a system feature, which automatically filters messages that the _system_ finds suspicious, and I have to go in and check periodically to see if anything got trapped there which does not belong.

I cannot imagine that this particular failure of the input form has any bearing on your receiving replies from the Contact Desk on emails that appear to have been sent successfully. Unless, of course, they have NOT really been sent. Wow, we really need this: need a copy of what I send to Contact us

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Joel, Employee

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Hi MikeTheWhistle, 

Strange to hear about possibility missing messages back from our support team - this may simply be the result of how we handle contacts.

For example...if you send 5 contacts about the same thing (eg removing image tags) even if the submission references are different, our team will reply to all issues in a single response, as opposed to 5 duplicate messages to you.

If you send 3 messages about different things (eg image , credit and title update) these will be handled individually. 

That might make it seem like you are missing certain responses. 

I would always recommend you submit all requests about the same issue in a single message, this ensures it gives the support staff the full picture before responding.

Cheers, 

Joel
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Joel, Employee

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Hey all,

This path should be working okay now, appreciate your patience!

Joel 
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Taylor, Official Rep

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Hi bderoes,

I can confirm that selections are consistent across different browsers but believe what you are experiencing may be a result of being logged in, with two separate accounts.
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bderoes, Champion

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Taylor - Why would 2 different accounts yield different dialogs on the Contact Us page? 
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MikeTheWhistle

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I only have 1 account. regular not extra crispy.

I think it more likely that how one logs in would make a difference. I have an imdb account and don't login using facebook or any other 3rd party.
(Edited)
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Taylor, Official Rep

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Hi bderoes,

That's a great question! You may be seeing different selections across different accounts due to content and suggestions which are tailored differently for IMDb accounts vs. IMDbPro members. 
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bderoes, Champion

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I am not a Pro member.