Site constantly loading yet fully loaded

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Whenever I view a page, for example an episode listing for any TV series or any movies, the "site loading activity" icon on my browser is constantly loading and my bandwidth meter is constantly at 70-80 kb/sec yet the page is fully loaded.  The new design has animated IMDb icons that never stop and animated background images and all sorts of other stuff that gobbles bandwidth.  I have unlimited bandwidth on fibre optic 250 Mb, but not everyone is as lucky.  The site needs to be simplified again to reduce bandwidth load.  I'm viewing on Windows 7 in Comodo Dragon Browser.
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Jennifer Stickney

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Posted 1 year ago

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Claire, Official Rep

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Hi Jennifer,

Thank you for providing this feedback. Please know that we've forwarded this report to our technical team.

Please let us know if we can offer any further assistance.
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bderoes, Champion

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I've seen this too. A couple of days ago the title page for Coco never stopped "loading", even overnight. That was in Chrome 63 on Windows 10.

One of the worst pages for loading slowly is Edit for a custom list. And it really is just slow to load, not loading despite being done. The thumbnails are what fills in last. Fortunately you can do all your editing without waiting for them. But the thumbnails really aren't the size they are displayed. When I open one in its own tab, the actual dimensions exceed my 15.6" screen size by about 4-fold. When I save that version to my computer, the file size is ~153Kb, but it must take more time to determine how to display such a large image in a small space.

Contrast that with displaying 250 thumbnails on a Compact search results, which is much faster. And here, when I open a thumbnail in its own tab, it really is a small blurry version of the poster, bigger than the thumbnail, but much much smaller than my screen.

Or contrast the slowness of Edit mode with the loading of Standard view of the same 100 titles. Showing a bigger image is much faster in Standard view. But again, opening the image in its own tab shows an image smaller than my screen, and saves as about 15Kb.

So Edit is pulling the wrong version of the poster for its thumbnails. It should use what Compact search results uses.

If I don't get an acknowledgement from IMDb staff, I'll post this on a separate thread about List Edit being slow to load.

I just loaded an Edit page in reasonable time, so let me add the url of a list that consistently loads slowly: http://www.imdb.com/list/ls020839949/edit?sort=list_order,desc
(Edited)
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Trevor, Employee

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Hi bderoes,

Our team believes the issue with lists pages loading slowly has been resolved. Please do let us know if the issue persists.

-Trevor
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bderoes, Champion

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Hi  Trevor, Official Rep

I see that you have indeed selected a smaller file size to load in List Edit (both people and title lists), but not the smallest. And a page of 250 loads more quickly now, much better than before. I'll have to work with it for a day or so to see how keeping that tab open behaves (it consumed a lot of system resource with the large image files).

Here's what I mean by "not the smallest". I have the title http://www.imdb.com/title/tt0030213/ on both a Compact View from ATS (search), and on a custom list open in Edit mode.
For Compact ATS, this is the image for the thumbnail:
https://images-na.ssl-images-amazon.com/images/M/MV5BMTQ0MDkxNDExMV5BMl5BanBnXkFtZTgwMTE2MzI2MzE@._V...
For Edit Mode, this is the image:
https://images-na.ssl-images-amazon.com/images/M/MV5BMTQ0MDkxNDExMV5BMl5BanBnXkFtZTgwMTE2MzI2MzE@._V...
(The difference in links is hidden by GS message editor, but they're there.)
The Compact ATS image file is slightly smaller. The thumbnails displayed look the same size to me.

The refresh time looks to be slightly longer for Edit Mode. Both are displaying 250 titles from within custom lists; the ATS list is longer: 299 for Edit Mode, 472 for Compact ATS, and the ATS is sorted by release year, while Edit merely needs to reverse list order. So for Compact ATS to be competitive, and even look faster, means those small image sizes might add up. I believe these lists are public, so I'll give you the urls, although you'd have to make a duplicate of the one I'm editing:
http://www.imdb.com/list/ls020839949/edit?sort=list_order,desc
http://www.imdb.com/search/title?count=250&view=simple&sort=release_date,asc&lists=ls020...

I argued against forcing us to have 250 titles on a page (thought an option would be nice) when a user first proposed it back here:
https://getsatisfaction.com/imdb/topics/update-to-list-pages?topic-reply-list[settings][filter_by]=a...

My habit has been to keep 2 lists open in edit mode; one (over the 299-title list above) I add-to several times a day. The other (under 100 titles) only about 1/3rd as often. I also have at least 3 other lists open in View mode (I wish there were an option for a smaller image), and various other tabs open all the time. It's a trade-off between the tab reloading every time I access it, versus finding the bookmark and opening it fresh when I need it. Hopefully the smaller images in Edit mode will allow me to keep enough tabs open to satisfy my needs. If not, I'll report back with more specifics.
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Trevor, Employee

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Thanks for the additional info. We've added this correspondence to the ticket we've filed.

-Trevor
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Jennifer Stickney

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Thanks for looking into this Trevor.  I'm still getting it  where even though the page is fully loaded, it still gets the "page loading" activity.  I noticed it all started with the addition of the extra videos on the page, for example the current Sundance video along the bottom of any page as well as the videos on the right column.  I've had to use an ad blocker just to keep animated banners and stuff from driving me crazy.  The K.I.S.S. theory works wonders for websites, keep it simple, silly.
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Claire, Official Rep

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Thanks, Jennifer. I've passed along this additional info to our team.
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Claire, Official Rep

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Hi Jennifer,

Our technical team has reported that the issue causing the constant loading should now be resolved.

Please let us know if you experience this issue further, and we'd be happy to investigate.

Thanks!
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Jennifer Stickney

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Thanks Claire. I'll keep an eye on things.  Sometimes I'll watch an episode or movie with full cast/crew open to see who's who and it loves to show page activity when fully loaded.  I'll see if anything happens this afternoon and let you know if it continues.

One suggestion, turn off auto-play for videos.  I opened a page on my new laptop and the page was insane with everything loading at once.  There should be an option on what you want to see for videos, Sundance/Oscars,etc videos and more.  The original page was far better to work with, now it seems to be a giant ad grab and resource hog.  12 GB of ram and my laptop hates all the extras on the page.
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bderoes, Champion

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The title page for Coco still loads and loads. I tried it on Chrome both on Chromebook and on Windows 10.

Actually, on the Chromebook I had 3 results: first it froze the Chromebook completely. Then after forcing a reboot, it "finished" loading once, but when I hit refresh, it keeps going.
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Trevor, Employee

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Hi there,

I'm not able to reproduce this using a PC, Windows 10 on Chrome. I've tested in all scenarios provided (except for a chromebook) and see the page completely loads within a few seconds. I recommend checking your software to ensure its most up to date. Do let us know if it is and if this continues.

-Trevor
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Jennifer Stickney

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Could it be related to the ad blocker blocking all the ads, animated banners and other annoyances added in the last year?
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bderoes, Champion

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Trevor, Official Rep

Yes, all my software is the latest (Chrome 64 on Windows 10, 63 on Chromebook), including Windows and Java.

This happens whether I have Ad Blocker enabled or not.
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Jennifer Stickney

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https://www.comodo.com/home/browsers-toolbars/browser.php Is what I use on Windows 7 and Firefox on Windows 10, same results.  It's confusing. lol
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Claire, Official Rep

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Thanks, bderoes & Jennifer.

I've passed along the additional info to our technical team to investigate further.
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Claire, Official Rep

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Thank you both for your patience.

Our technical team is working hard to investigate this issue, but still hasn't been able to reproduce.

Can you please provide us with further information regarding the bandwidth of the internet connection where you've experienced this issue?
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Jennifer Stickney

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I mentioned in my original post I'm on 250 Mb fibre optic, currently getting 270 Mb.  I have a feeling it maybe related to my Comodo Dragon browser, it uses a site scanner to keep phishing links out.  I never had a problem before, but all the new animation added has come up with this constant site loading garbage.  It's not constant, but it loves to load the page for a solid minute sometimes yet the page is fully loaded.
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Jennifer Stickney

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I just noticed along the bottom of my screen something that may clue in why I'm getting problems. It says "Waiting for fls-na.amazon.com" constantly.
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Claire, Official Rep

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Thanks for the additional info, Jennifer. Our team is looking into this further.
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Jennifer Stickney

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Another is "Waiting for www.google-analytics.com";
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Claire, Official Rep

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Thanks, Jennifer. We've passed this along to our technical team as well.
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bderoes, Champion

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This reply was created from a merged topic originally titled Coco (2017) title page freezes my chromebook.

This is true when I have a few other tabs open, and regardless of whether I have AdBlock and an extension either on or off.

It will run the splash ad for Coco, but then hang. My cursor won't move, ctrl-W doesn't close the tab, nothing. I either have to reboot, or wait for the Chromebook to reboot itself.

This was true under Chrome 63, and now also with 64. I reported this here on Feb 1.

Once I saw an error message that WebGL had a problem. But usually I don't get any message.

Granted, my chromebook has only 2GB RAM, and frequently when I have too many tabs open it will Aw, Snap-ishly blank out some of the pages until I reload them. 

But the standard view title page for Coco is the only site I've accessed that freezes the system.

Are you planning to dial back all the hefty graphics once Coco is out of theatres? Can you improve its performance sooner?
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bderoes, Champion

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I don't think this should have been merged here.

I mis-spoke when I said I'd reported this same problem on this thread Feb 1. This page was problematic back then, doing the constantly-loading thing. Now it's crashing my computer. That's different and more severe.

According to the email I received, I need to resubmit it with clarifications. 
Or can a staffer save me the trouble by forking it out again, or commenting somehow?
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bderoes, Champion

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So far as the symptom described in the title of this thread:
I seem to experience it mostly on Fridays.
This morning, before 7 am Pacific, it's doing it again, with a couple of tabs that just refreshed an edit list command, and the lists are modest-sized (42 and 161 titles respectively).

None of the other tabs open have dumped their contents (Aw, Snap kind of message when memory has been exceeded).



Chrome 64 on a Chromebook.
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bderoes, Champion

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It's Friday, and the endless spinning icon is showing up regularly (but not always) on IMDb pages today again, starting this morning. Does IMDb run some sort of batch processing/backup on Fridays? Or is it just a big traffic surge worldwide for people looking at their weekend entertainment options? Maybe you need more bandwidth on your end?

Right now the message at the bottom of my screen (on that tab) says "Waiting for imdb.com..."

Chrome 65 on Chromebook.
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Lina, Official Rep

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Hello.
Coming back with the update on this from our engineering team.

This appears to be a caching issue with the browser. We were able to reproduce and then able to fix the problem by emptying the browser cache and hard reloading (hold down Ctrl +hit F5).
We also recommend updating the browser to the latest version and disabling any ad blockers or other extensions as those can interfere with the page as well. 

I am marking this now as solve - but please let us know if you experience any more issues after the above steps are taken

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