Some buttons and images not functioning on website

  • 19
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

Some aspects of the IMDB website are currently not functioning correctly:
  1. The rating button doesn't work
  2. The "add to watchlist/list" button has disappeared
  3. The images of the six recommended movies (when I go to a movie's page) are missing, though the "selected" one shows up
  4. The toggles in a person's credits don't work.  eg If the credits under "Director - Movie" are hidden, I can't unhide them by hitting the toggle.
...to name but a few.

Seems to me there is something wrong with the scripts on your pages.

Please fix.

PS: If it helps, I'm using Google Chrome to access the site.
Photo of grantss

grantss

  • 33 Posts
  • 14 Reply Likes
  • irritated

Posted 3 years ago

  • 19
Photo of grantss

grantss

  • 33 Posts
  • 14 Reply Likes
Have tried Mozilla Firefox too - get the same problems.
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4816 Reply Likes
Sorry about that.  A global failure like this would result in many other reports and, as you can see, nobody else is reporting this.  It must therefore be a local problem.  Things to try:

1.  Please ensure all browser plugins are disabled, especially anything which interferes with the page layout such as ad blockers

2.  Clear your browser cache, logout of IMDb and restart your browser and login again. 

Please let us know if this works or not. 
Photo of Ben Ives

Ben Ives

  • 1 Post
  • 0 Reply Likes
I also experience this issue, the 'Rate this' button is dead. In Australia using Chrome 55.0.2883.87m on Windows 10. It works fine on the Android Tablet app.
Photo of Grahame Souths

Grahame Souths

  • 1 Post
  • 0 Reply Likes
In Sydney.
I tried all of that, still nothing
the toggle buttons are NOT working in the credits.
Photo of David Vanstone

David Vanstone

  • 2 Posts
  • 0 Reply Likes
I have the same problem with the voting button. Firefox and Chrome both have this issue. P.S. I'm in Australia too.
Photo of David Vanstone

David Vanstone

  • 2 Posts
  • 0 Reply Likes
Looks like its fixed now - yeah
Photo of Kaylie Collier

Kaylie Collier

  • 1 Post
  • 0 Reply Likes
Currently having the same issue! I cant add actors to my actors lists. theres no option.tried everything
Photo of Maria

Maria

  • 6 Posts
  • 1 Reply Like
I'm having the same problems too on both Firefox and Chrome.
Photo of Greg

Greg

  • 2 Posts
  • 0 Reply Likes
Exact same issue here since yesterday, so probably at least 12 hours ago.  
- Your standard form response to clear cache, etc. made no changes whatsoever.
- I normally use Chrome and saw the same behavior described.
- Tried the site in Firefox and the same result.  
- It even looks broken in IE although that's no surprise.
- Maybe unrelated, but my viewing history has been wiped as well (the list of previously viewed imdb pages) and it now only contains those pages I've viewed since the site had issues.

I think it would be foolish to hang onto the hope that it is a localized issue just because not many others have found this page to agree (it isn't easy to find).

There is a syntax error in the Javascript used to control the button actions on the page.  That's why you have a bunch of functionality that has been implemented in the same way from a technical perspective that is no longer working.
Photo of David

David

  • 7 Posts
  • 1 Reply Like
Same problems for me also, using Safari. First noticed about 24 hours ago (in Australia).
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4816 Reply Likes
Thanks for the additional reports.  This is clearly not a local problem, however, it is also not a global problem.  We are unable to reproduce it here and the report volumes would be higher if it was global. 

The usual explanation in these cases where only certain people are affected is that there is an issue with a specific ad placement on IMDb.  

In tracking this down it would be helpful to know whether all name and title pages are affected or only a few and is it consistently broken on these pages?  Is there any ad which always appears when a page is broken and which is never present when the page functions correctly? 

The only thing which has gone live recently is an "Around the Web" placement which may appear in the right hand side of name and title page and possibly on the home page depending upon your location and certain other factors.  Is this appearing on the broken pages?  An example is:




Also if you are affected please can you let us know in which country you are located. 
(Edited)
Photo of grantss

grantss

  • 33 Posts
  • 14 Reply Likes
Hi Col

Re your suggestion that it is an ad placement, I have Ad Blocker and Ad Blocker Plus activated, so don't see ads.  I did de-activate both blockers temporarily, thinking that they might be a factor, but nothing changed.

It is happening on all movie/series and person pages.

I am in Sydney, Australia.

The content under Around the Web is not showing up.  This is regardless of whether I have Ad Blocker on or off and regardless of which page I am on. See below for screen shot.

Photo of grantss

grantss

  • 33 Posts
  • 14 Reply Likes
By the way, the pic below shows two of the issues I was referring to:

  • "Add to watchlist/list" button missing, and
  • 6 recommended movies missing
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4816 Reply Likes
Thanks, it looks like this might be an issue local to Australia. 
Photo of David

David

  • 7 Posts
  • 1 Reply Like
For me (Sydney, Australia), the main page is broken for all movies but the ads and "Around the web" are always present.

Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4816 Reply Likes
Is everyone affected by this located in Australia? 
Photo of ROTHMANMAX

ROTHMANMAX

  • 10 Posts
  • 1 Reply Like
Yes, Sydney Australian here. Same issues.
The ads are displayed correctly. I have attached pics here to show my imdb screen. The effects are seen on all the movie titles I have tried with.
Photo of Damon

Damon

  • 3 Posts
  • 1 Reply Like
Perth, Australia. Same problem here.
Photo of Damon

Damon

  • 3 Posts
  • 1 Reply Like
Perth, Australia. Same problem here.
Photo of marco

marco

  • 7 Posts
  • 0 Reply Likes
Yes i am ..having the same problem as everyone else. I'm near Brisbane, Australia. 
Photo of Alex Dermer

Alex Dermer

  • 11 Posts
  • 4 Reply Likes
Perth, Australia. Same problem.
Photo of David

David

  • 7 Posts
  • 1 Reply Like
One minor piece of information: the watch list button is missing on the main page (as noted by others) but is present when you look at the page(s) of your watch list movies. (I feel a bit guilty complaining about IMDB, which is such a great web site and for free). (from Australia)
Photo of Dean

Dean

  • 1 Post
  • 0 Reply Likes
I'm from Brisbane, Australia and having these exact issues.
Photo of grantss

grantss

  • 33 Posts
  • 14 Reply Likes
Another defect I've noticed: the search function doesn't work in a movie page, but works on the profile page:

(Edited)
Photo of Ava

Ava, Employee

  • 809 Posts
  • 280 Reply Likes
Our technical team is currently working on resolving this issue. They've requested that you clear your cache and retry using your Firefox or Chrome browser with all plugins disabled and let us know if you're still experience the issue.
Photo of David

David

  • 7 Posts
  • 1 Reply Like
I tried Chrome with an Incognito Window and with all Extensions not enabled. The problem remained the same (Sydney, Australia)
Photo of Ava

Ava, Employee

  • 809 Posts
  • 280 Reply Likes
Thank you, David. I've let our technical team know.
Photo of William Simon

William Simon

  • 3 Posts
  • 0 Reply Likes
the same problem still persists for me too - i'm in Hobart, australia.
Photo of Ava

Ava, Employee

  • 809 Posts
  • 280 Reply Likes
Thanks for testing this William. I've let our technical team know.
Photo of Samantha Scott

Samantha Scott

  • 6 Posts
  • 0 Reply Likes
Same for me, Melbourne Australia
Photo of John Fenton

John Fenton

  • 4 Posts
  • 1 Reply Like
This reply was created from a merged topic originally titled People who liked this also liked.......

I use people who liked this also liked ..... a list of six similar TV series of movies as suggestions. Now there is ONE, 1 only and no ability to look at more.  I used this all the time and would like to know why it is no longer available. Thanks, John Fenton
Photo of ROTHMANMAX

ROTHMANMAX

  • 10 Posts
  • 1 Reply Like
This reply was created from a merged topic originally titled Unable to add movie to check-in list and also unable to rate the movie.

Rating and Check-in functionalities are not working on the movie page
Photo of John Fenton

John Fenton

  • 4 Posts
  • 1 Reply Like
Still happening to me
Photo of Frank C

Frank C

  • 3 Posts
  • 0 Reply Likes
I'm having all of the problems listed and also there is no image of actors next to their name. I'm also in Melbourne, Asutralia.
Photo of Court Knee Wooster

Court Knee Wooster

  • 6 Posts
  • 3 Reply Likes
still happening IMDB
Photo of Maria

Maria

  • 6 Posts
  • 1 Reply Like
Yes, still happening as of this morning. 
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4816 Reply Likes
Thanks, everyone, for your help so far. The good news is that the corrupted file in the Australian edge cache has been flushed so there should be no more new cases; do not worry if you do not know what that means exactly. 

This still leaves it broken for anyone with a locally cached copy.  We need further information so if you are still experiencing the problem, you have Chrome and you know how to do the following, please can you:

1) Open Chrome to troublesome page 
2) On Windows and Linux: Ctrl + Shift + J. On Mac: Cmd + Option + J 
3) reload page with console open. Console should report any script errors in RED. 
4) Cut and paste all log text into bug report (all text, not just red) 

Thanks
Photo of Samantha Scott

Samantha Scott

  • 6 Posts
  • 0 Reply Likes
Photo of David

David

  • 7 Posts
  • 1 Reply Like
Here's what I got when I went to IMDB site with console open in Chrome. Nothing appeared in console when I chose "Reload this page" when a problem page was open.

Photo of Jorja Goodey

Jorja Goodey

  • 6 Posts
  • 1 Reply Like
GET http://pubads.g.doubleclick.net/gampad/ads?gdfp_req=1&correlator=3811419990...2140479%26mh%3DR%26i... net::ERR_BLOCKED_BY_CLIENTsend @ ?ref_=fn_al_tt_1:91
(anonymous) @ ?ref_=fn_al_tt_1:122
s.media-imdb.com/twilight/?PageType=title.java&Geo=AU&tw_ord=ddd915ab7ec528...m_rhs_cornerstone_request.none&OperationTiming.25=0&ord=9805740893746364:1 GET https://s.media-imdb.com/twilight/?PageType=title.java&Geo=AU&tw_ord=ddd915...csm_rhs_cornerst... net::ERR_BLOCKED_BY_CLIENT
tarnhelm-961929605._CB521467565_.js:1 GET https://images-na.ssl-images-amazon.com/images/G/01/da/adchoices/ac-topright-sprite.png net::ERR_BLOCKED_BY_CLIENT
a @ tarnhelm-961929605._CB521467565_.js:1
inject_slot @ tarnhelm-961929605._CB521467565_.js:1
inject_serverside_ad @ tarnhelm-961929605._CB521467565_.js:1
(anonymous) @ ?ref_=fn_al_tt_1:1844
doWithAds @ ?ref_=fn_al_tt_1:135
(anonymous) @ ?ref_=fn_al_tt_1:1843
aax-us-east.amazon-adsystem.com/e/loi/imp?b=IBfbfNkF4ECgl15dxg6aRSoAAAFZUodTrwEAAADK2upw1g:1 GET http://aax-us-east.amazon-adsystem.com/e/loi/imp?b=IBfbfNkF4ECgl15dxg6aRSoAAAFZUodTrwEAAADK2upw1g net::ERR_BLOCKED_BY_CLIENT
g-ecx.images-amazon.com/images/G/01/shazam/300x250-coats-intl-xWWhv._V524069285_.jpg:1 GET http://g-ecx.images-amazon.com/images/G/01/shazam/300x250-coats-intl-xWWhv._V524069285_.jpg net::ERR_BLOCKED_BY_CLIENT
zergnet-2975767399._CB522861833_.html?widgetId=46653:32 GET http://www.zergnet.com/zerg.js?id=46653 net::ERR_BLOCKED_BY_CLIENT
(anonymous) @ zergnet-2975767399._CB522861833_.html?widgetId=46653:32
(anonymous) @ zergnet-2975767399._CB522861833_.html?widgetId=46653:33
tarnhelm-961929605._CB521467565_.js:1 GET https://images-na.ssl-images-amazon.com/images/G/01/da/adchoices/ac-topright-sprite.png net::ERR_BLOCKED_BY_CLIENT
a @ tarnhelm-961929605._CB521467565_.js:1
inject_slot @ tarnhelm-961929605._CB521467565_.js:1
inject_serverside_ad @ tarnhelm-961929605._CB521467565_.js:1
(anonymous) @ ?ref_=fn_al_tt_1:4831
doWithAds @ ?ref_=fn_al_tt_1:135
(anonymous) @ ?ref_=fn_al_tt_1:4830
aax-us-east.amazon-adsystem.com/e/loi/imp?b=IL_Y0ow4qEo4pJdeP30rmI4AAAFZUodTmgEAAADK9l4MPQ:1 GET http://aax-us-east.amazon-adsystem.com/e/loi/imp?b=IL_Y0ow4qEo4pJdeP30rmI4AAAFZUodTmgEAAADK9l4MPQ net::ERR_BLOCKED_BY_CLIENT
g-ecx.images-amazon.com/images/G/01/shazam/OffDuty-728x90-hKPCg._V522871160_.jpg:1 GET http://g-ecx.images-amazon.com/images/G/01/shazam/OffDuty-728x90-hKPCg._V522871160_.jpg net::ERR_BLOCKED_BY_CLIENT
s.media-imdb.com/twilight/?PageType=title.java&Geo=AU&tw_ord=ddd915ab7ec528...ing.18=1921&Counter.19=dfp_slot&Counter.20=dfp_slot&ord=9805740893746364:1 GET https://s.media-imdb.com/twilight/?PageType=title.java&Geo=AU&tw_ord=ddd915...iming.18=1921&am... net::ERR_BLOCKED_BY_CLIENT
?ref_=fn_al_tt_1:5131 GET https://s.amazon-adsystem.com/iu3?d=imdb.com&a1=0101f742b656e78dcb873569ab3...=1.0;c=IMDB;p=tt2140... net::ERR_BLOCKED_BY_CLIENT
(anonymous) @ ?ref_=fn_al_tt_1:5131
Photo of John Fenton

John Fenton

  • 4 Posts
  • 1 Reply Like
What does this mean? It is mostly gibberish to me.... Is it good?

This conversation is no longer open for comments or replies.