Submissions Declined for "Could Not Verify" when all requisite evidence, links, and screen shots were provided with the submission.

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  • Problem
  • Updated 8 months ago
  • Solved
I volunteered to help IMDB straighten out factual errors years ago after coming across too many of them for my taste.

For the first several years, my submissions were accepted and integrated into an incrementally improved Internet Movie Database.

Recently, however, IMDB has rewarded my hard work with a rash of "Declined" messages, often with the following canned answer:  "We have been unable to verify your contribution. Unfortunately we were unable to accept your submission as we were unable to verify the information provided."

This despite the fact that I am rather meticulous about providing multiple examples of easily verified evidence which the review need only actually review in order for the need for the correction becomes glaringly apparent.

Apparently, IMDB values the shoddy, attention-deficit opinions of reviewers quick to punch the "Declined" button over the submissions of people like myself with advanced degrees and careers chock full of highly detailed endeavors.

You're not paying me, yet I'm the one doing all the work required to get the details right.

If I receive one more brain-dead "Declined," I will find better uses for my time than wasting it on a service whose managers appears to no longer value either accuracy, attention to detail or hard work.
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David

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  • Disappointed

Posted 9 months ago

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Elizabeth, Employee

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Hi David,

thanks for flagging this to us, do you have specific contribution reference numbers you could provide so we can take a better look in to this for you? 
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Jon Tomlinson

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Correcting things on the site is some of the hardest things to get accepted, so I definitely respect your years of hard work David, I've been in that boat too, it's frustrating and nonsensical especially when evidence takes time to find or process into a message as proof.
If I have a problem now, I just resubmit it a 2nd time (being sure to check any links are working fine), if it still gets declined, i ask Customer Service to take a look and usually they seem more conscientious at looking at the submission evidence and accepting it as correct.
You'll forget this annoyance before long and have a good run, it's just a speed bump. Good luck in getting your contribution sorted.


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David

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Hi, Elizabeth.

Here are the contribution numbers you requested:

#191021-073921-742000:  Declined

#191021-074054-449000:  Approved

As you can see, both were for precisely the same thing, with the only difference being that one applied to one actor's bio whereas the other applied to another actor's bio.

A quick review of both actor's bios, as well as my contributions, should be sufficient to substantiate my earlier post, as well as the need to approve #191021-073921-742000.

Thank you for your time.

@Jon - Thanks for your suggestion.  I might try that.  However, I'd prefer solid, verifiable contributions are approved.  Saves everyone time.  :)

Also, to confirm, this login on "getsatisfaction" is an alias, using a secondary e-mail.

Feel free to contact me either here or there.  Just so you know, I'm on IMDB near-daily.  Here, not so much.
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Will, Official Rep

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Hi David,

Thanks for the report, I've now removed the duplicated and incorrect bio trivia item now. I can see why this wasn't immediately clear though from the submission comment, though your comment does make sense with the full context. Something along the lines of "This bio trivia item is an incorrect badly formatted duplicate of an existing bio trivia item" with the listed details would help staff more and help us make the right decision first time.

I hope this helps.

Thanks,
Will  
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David

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Thank you for taking care of this.  I was trying to be clear, but concise.  From now on, I'll be abundantly clear.