The images in the first demo reel I uploaded are very narrow. How can I fix this? Thank you.

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The first demo reel I uploaded had images which were narrow/skinny.  My other two reels uploaded with correctly-sized images.  I'm not sure what I'm doing wrong.  Thank you for your help.
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Joshua Maddox

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Posted 4 years ago

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Claire, Official Rep

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Thank you for reaching out to us, James.

Can you please provide us with the URL of the demo reel that you referenced in your message, so that we can research further?

Thank you in advance. We look forward to assisting you further.
(Edited)
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Joshua Maddox

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Yes, the URL from the IMDb demo reel website is http://www.imdb.com/videoplayer/vi1019852313?ref_=nm_rvd_vi_2 .  The URL from my IMDb Pro demo reel website is http://pro.imdb.com/video/imdb/vi1019852313 .  They're the same demo reel but from different websites.  Thank you.
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Claire, Official Rep

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Thank you for your reply, Joshua.

I've reviewed your demo reel, and it appears that this may be due to the resolution of your video file or the source video.

We recommend using these Resolution settings when uploading a demo reel: 640 x 480 for SD, 1280 x 720 for HD.

Please let us know if we can offer any further assistance.

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