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Is there anything that can be done about trolls and abusive posters?
Over on the Haven (TV) forum, we have a serious issue with 2 troll/bullies who get every thread where an opinion that differs from theirs is posted. The forum has become a JOKE. There are serious fans of the show who wan to to have active, enlightened, intelligent discussions, and we cannot because of 2 people. We have reposted them, but in turn, they have reported every thread we differ in opinion from theirs. From what we can conclude, the deletions are automated. Nobody bothers to read the topics or the posts. Is there any way to get these 2 users permanently banned so that the forum can be a place for fans (not trolls) who actually wish to discuss the show?
Over on the Haven (TV) forum, we have a serious issue with 2 troll/bullies who get every thread where an opinion that differs from theirs is posted. The forum has become a JOKE. There are serious fans of the show who wan to to have active, enlightened, intelligent discussions, and we cannot because of 2 people. We have reposted them, but in turn, they have reported every thread we differ in opinion from theirs. From what we can conclude, the deletions are automated. Nobody bothers to read the topics or the posts. Is there any way to get these 2 users permanently banned so that the forum can be a place for fans (not trolls) who actually wish to discuss the show?
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Posted 7 years ago
Emperor, Champion
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Tricky one - although IMDB won't discuss their systems (to stop people gaming them), it does appear that the post reporting system is at least semi-automated, which is clearly open to abuse.
The system does have in-built checks and balances though - if they keep reporting the same people then sanctions will be applied to their accounts. I'd hope this would also mean that a human would cast an eye over their reports, but it is difficult especially if you are reposting deleted threads (as the assumption is they've been reported for a reason, so reposting is a violation of T&Cs).
Hopefully, staff can give more input into this, as there is no easy fix that I am aware of.
The system does have in-built checks and balances though - if they keep reporting the same people then sanctions will be applied to their accounts. I'd hope this would also mean that a human would cast an eye over their reports, but it is difficult especially if you are reposting deleted threads (as the assumption is they've been reported for a reason, so reposting is a violation of T&Cs).
Hopefully, staff can give more input into this, as there is no easy fix that I am aware of.
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As far as I can see, the system is broken. Why can't they recruit volunteer mods from within the forums themselves? People who have the "pulse" of what is really going on. I myself would be happy to volunteer a few hours a day to the forums I belong to.
bluesmanSF, Champion
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Probably because there are literally millions of boards. They'd need to have millions of volunteers and policing these volunteers would be extremely difficult.
It's not like anything is "broken." It's just difficult to babysit millions of idiots at once and the boards are a minor part of the site. Very few clicks on the site, relatively speaking, end up with message board visits. The site's recommendation is, sadly, that if you have problems on the boards, use the core features of the site, and skip the boards. But, there is, as Emperor mentioned, a system for dealing with abusive users. So,, just have patience and let it work. In the mean time, don't give them any power by posting things that could be deleted for just cause. It will empower their accounts and adversely affect yours.
It's not like anything is "broken." It's just difficult to babysit millions of idiots at once and the boards are a minor part of the site. Very few clicks on the site, relatively speaking, end up with message board visits. The site's recommendation is, sadly, that if you have problems on the boards, use the core features of the site, and skip the boards. But, there is, as Emperor mentioned, a system for dealing with abusive users. So,, just have patience and let it work. In the mean time, don't give them any power by posting things that could be deleted for just cause. It will empower their accounts and adversely affect yours.
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Here is something everyone on IMDB should know. When you have a complaint about trolls and get a response from BluesmanSF it's because he is one of the trolls and spends hours each day watching the complaint threads for new posts just waiting for an opportunity to defend and protect his fellow trolls.
Emperor, Champion
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Ironic that you are going through the forum spamming the same message - someone is a troll here, but it ain't BMSF.
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Except that he's already proven to be either a troll or a troll enabler. But tell yourself whatever makes you feel comfortable.
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Please return from under the rock from whence you came, 'Jim'
bluesmanSF, Champion
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I would, if I were you, post a couple threads that you think might be deleted, ensuring they are completely on topic and could not be offensive in any way possible, then bookmarking them. If they become deleted as a result of abusive reporting, you could then send a message to the Help Desk, with the links to those threads. staff won't discuss it with you, but would, theoretically, sanction their accounts by removing their ability to report abuse or removing their authentication.
Help Desk contact form is http://www.imdb.com/helpdesk/contact_...
Help Desk contact form is http://www.imdb.com/helpdesk/contact_...
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Allowing people to delete their own posts opens opportunities for a lot of hit-and-run trolling. I don't like seeing posts that are deleted by the user or even edited after someone has replied. Sockpuppet creation is also abetted by this liberal self-delete policy. If people want to delete their own posts they should have grounds for reporting their own abuse.
bluesmanSF, Champion
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I agree. This site is better, blocking editing or deleting once there is a reply.
At least, though, if a bookmark to the deleted posts or thread can be supplied, staff can still see deleted content (at least for a period of time) by which they can determine if abuse was committed.
At least, though, if a bookmark to the deleted posts or thread can be supplied, staff can still see deleted content (at least for a period of time) by which they can determine if abuse was committed.
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Even the ordinary user can see deleted posts when they have a bookmark. I have and it led to a troll deleting his own account.
bluesmanSF, Champion
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Nice. And, I hope he moved on to other hobbies!
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Thanks for all your help everyone. I went back in my history and found several deleted threads and pots which were reported out of nothing other than spite - I am going to contact the help desk now.
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