Trailers no longer play.

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Trailers no longer play. Ads will play before watching a trailer, but trailers never start. I've tried uninstalling and reinstalling but still have the same problem. LG V20
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James Wrye

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Posted 2 years ago

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Steve, Official Rep

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Hi James,

I wasn't able to reproduce this issue. Please write us back with the following so we can investigate this further:

- What is your Android OS version? Is this the latest version available for your device?
- What is your IMDb app version?
- Have you noticed this problem on both a Wifi and cellular data connection? Please test both types of connections and let us know if the problem persists
- Have you tried to view these trailers using a mobile browser on the same device, as opposed to via the IMDb app? Please test a trailer on the mobile browser version of IMDb and let us know what happens


Thanks in advance!

- Steve

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