Unable to exit trailer

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
When watching a trailer, tapping the screen does not bring up the controls so can’t exit trailer until it finishes
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Jim Kelley

  • 13 Posts
  • 1 Reply Like

Posted 4 months ago

  • 1
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Ed Jones (XLIX)

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Sounds like the basis for a Stephen King Novel! LOL
Can you post your phone model and its current software version
And the same for your IMDb App.
Thanks
Watch out for possessed Trailers!
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Jim Kelley

  • 13 Posts
  • 1 Reply Like
lol, true! :)
iPhone Xr. iOS 12.1.2
and iPad 6th gen, iOS 12.1.2.
iMDB 9.4.1
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Steve, Official Rep

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Hi Jim,
I was not able to reproduce this issue with the same device and app version. I would recommend deleting the app and downloading it again from the appstore, then attempting to view the trailer again.
Please let us know if you have tried this and are still noticing the same issue.

Thanks in advance!
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Jim Kelley

  • 13 Posts
  • 1 Reply Like
Yes, that seems to have fixed it. Should’ve tried that first off. Thanks!