unable to vote

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

I've voted for many films & TV shows in the past, but can't vote anymore after imdb changed their look & format. As soon as the cursor enters the voting area with the empty stars for clicking, the stars all disappear. There's no way for me to keep them visible long enough to click one. I'm using the latest Mac Operating System & the Latest version of Safari. How do I vote?

wrbt u

5 Posts
1 Reply Like

Posted 3 years ago

3 years ago

Col Needham, Official Rep

6866 Posts
4909 Reply Likes

We have not made any recent changes to voting from title pages, sorry. This sounds like a local problem, Please see https://help.imdb.com/article/imdb/general-information/why-is-imdb-displaying-differently-on-my-brow... and let us know what happens.

If the problem persists, please can you upload a screen-grab illustrating the problem.

1 person likes this

2017-11-22T18:30:42+00:00

Jimmie Dee

10 Posts
10 Reply Likes

The stars also disappear when my cursor enters the voting area on the rating page. I, too, am using a new mac desktop. I can only vote by clicking a numbered star on the main title page. Using a Safari browser.

(Edited)

2017-11-23T11:49:30+00:00

Col Needham, Official Rep

6866 Posts
4909 Reply Likes

Thanks for confirming so this is not a local problem after all. We will open a ticket to investigate further.

2017-11-23T12:03:34+00:00

Col Needham, Official Rep

6866 Posts
4909 Reply Likes

An extra clarification -- you can vote on the main title page, say, http://www.imdb.com/title/tt6225520/ but you cannot vote on http://www.imdb.com/title/tt6225520/ratings so it's only the new ratings sub-page which is the problem? What version of Safari and Mac OS do you have?

2017-11-25T03:15:39+00:00

Jimmie Dee

10 Posts
10 Reply Likes

Safari Version 11.0.1 and OS X El Capitan Version 10.11.6

2017-11-28T21:37:38+00:00

Jimmie Dee

10 Posts
10 Reply Likes

It's now working for me without any difficulty.

3 years ago

wrbt u

5 Posts
1 Reply Like

Col Needham- Thanks for your reply. I do have an Ad Blocker; I turned it off, then quit & restarted Safari, but it made no difference. After more careful study, I find that if I click the blue star to enter a rating & move the cursor straight to the right, the rating window closes immediately. However, if I click the blue star to enter a rating & move the cursor down below the blank stars & then to the right, & then up to the blank stars, I can enter a rating. This issue exists with the Safari browser using Mac OS 10.12.6 & OS 13.1, but the issue does not exist with my Chrome bowser (where I can move the cursor straight to the right & still be able to vote). So it would appear to be an issue with imdb & the Safari browser.

2017-11-21T10:28:12+00:00

Col Needham, Official Rep

6866 Posts
4909 Reply Likes

Thanks for confirming the details. We have been unable to reproduce the problem here on multiple Mac devices. It must be local to your system, sorry.

2017-11-23T11:50:00+00:00

Col Needham, Official Rep

6866 Posts
4909 Reply Likes

Please see our new reply above.

2017-11-23T12:07:50+00:00

Col Needham, Official Rep

6866 Posts
4909 Reply Likes

2017-11-23T15:06:13+00:00

wrbt u

5 Posts
1 Reply Like

Col Needham- (Re: "An extra clarification -- you can vote on the main title page")- that is correct. I can vote on the new ratings sub-page only if I go through the mouse contortions I mentioned in my prior post. But I can vote on the main title page as always, without a problem.