Unable to correct cast entries

  • 1
  • Question
  • Updated 7 years ago
  • Answered
A few days after my film page was created automatically (via withoutabox) with eight cast entries, I added another twenty entries to the cast. Only about half a dozen of the new entries have appeared, and one of those has an error - it's somehow got linked to the wrong person. Now, if I go to the 'delete/correct' option for the cast, it only comes up with the original eight cast entries, and there is no way to access the newer entries.
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
As it has been newly added, it might be a bit before everything slots together - different credits arrive at different times and pages need rebuilding. It is often best to leave it alone for a couple of weeks for everything to shake out, as it can be confusing getting a glimpse behind the curtain (I've kept an eye on it for a few submissions of my own and there is really no clear patter to it).

If you copy and paste in the ID of your submission, staff can check on progress for you, but it sounds like you just need to wait until it has all gone through.

and one of those has an error - it's somehow got linked to the wrong person.


Yes, it can happen - I always check through submissions to make sure the links go to the right people. Again it'd be better to wait for all the changes to go through before getting stuck into another round of changes or additions, as it will ultimately save you time.
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
Okay, thanks - I was especially worried about the wrong attribution, as I don't want to ruffle anyone's feathers, but I will take a deep breath and sit it out. Thank you again.
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
Just point them over here if they are concerned. It happens (I've had the occasional submission mangled in that way - someone recently reported that nearly all their credits did that, but that is very unusual) and can be quite easily fixed, as it doesn't need evidence so should go through quickly.

If you give us the link to the film one of us can take a peek at it (in case something is wrong that needs staff intervention), but it should just need time.
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
I don't know the person wrongly attributed, why is which I was worried. It's 'Kelsey Cameron' (no doubt I misread or misunderstood one of the warnings when I was entering it) Here's the film, thanks: http://www.imdb.com/title/tt2963992/?...
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
It is odd, as she didn't have an acting credit so you'd have got some pretty clear warnings about it that you'd have to go out of your way to get the credit through. I assume, as it was set to create a new entry, the system decided that you really meant the existing person.

I have checked the film and it is possible to now edit that credit. It is easy enough to fix and I've requested a name split which should fix it (and might leave a record of the split to stop someone coming along later and merging the two).
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
Okay, thank you once again. Since none of the written details actually need changing in order to correct it, the system simply sent me in circles even after I'd provided an explanation for the 'correction' (it wouldn't let me get as far as the 'submit these updates'), so I opted to delete the entry and will try again once that's been processed. Apologies if that wasn't the best thing to do.
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
I'm not sure you can delete the entry for the film, or did you mean the credit? Deleting credits is difficult because staff assume it must be a credit for someone, even if it isn't the right person. So they'd be much happier if you switch the credit - which is what my submission will do. Deleting something should always be a last resort.

Presumably, my split request will go through and yours won't, but if staff could check that'd be handy. My submission ID is:

130624-150047-050000
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
I only meant the credit. Sorry, I didn't want to trouble you any more, as you've already spent so much energy on this. I'm assuming this will be monitored and the staff will see and check your submission (or am I supposed to do something with the ID information?)
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
Staff are around and check on threads, as time allows. That said I expect my change to go through and yours to be rejected, so it should all work out just fine. If it doesn't then it is an easy enough fix (although if you have to resubmit the credit it is possible you'll end up back here with exactly the same problem - another reason why a name split is preferable).

No worries about wasting my time, it was very quick and simple (I thought I might as well do it while I was there) - although you might have wasted yours trying to get the credit deleted ;)
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
Well, what I shall take away from this is that I shouldn't jump the gun! I am now sitting firmly on my hands (and typing with my feet, obviously). Thank you so much for all your help.
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
Having said all that, it looks like most of the genders are ok - I tried to fix them last time I went in, so perhaps it's taken!
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
(AND Caron is now on the cast list, and I've submitted an 'order' update, so fingers crossed that's it...)
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
And the joy continues...sometime in the interim following my last log in a couple of days back, one of my cast (Lana Harper) has now become linked to the wrong person. I have done nothing to Lana's entry, so this is clearly someone else not quite comprehending the warnings...advice?
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
I'm afraid that kind of thing can happen - just edit it back again (unless the system has created a new page just for that credit, so they basically have two entries, which can be merged).
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
Ok, deep breath. I don't understand what you're saying. If someone else has created a credit which has attached my actress' name to the wrong photos/film, how can I edit that back? This actress (the one I don't know) has a credit for a TV episode as Lana Harper (though she also goes by another name), so how can I remove that? (I mean how can I justify doing it, even assuming it's possible?) Surely what needs to happen is that separate identities have to be established for the two Lana Harpers? I could, I suppose go into the credits for my film and make my Lana number II, but after all the headaches I've had I'm loath to tamper more than I have to - and anyway, perhaps that will simply change the other Lana Harper's credit, since the system thinks they're the same person? Following on from that, I'm afraid I also don't understand your comment about merging, which seems to me the opposite of what should be done if I'm trying to separate them.

Sorry if anything in my original message was unclear, and you've responded to misleading information. Sorry also if what you're saying is perfectly straightforward and I'm just not getting it!
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
I'm just breaking out of the comment threads, as they can get a little difficult to follow when it gets too lengthy. I'll also break it down so I know we are on the same page.

Soooooo this is your film?:

http://www.imdb.com/title/tt2963992/

This is the Lana Harper who currently has the credit for the role of Peanut:

http://www.imdb.com/name/nm4433186/

It seems this isn't your Lana Harper, right?

I also see no other people of the same name:

http://www.imdb.com/find?q=lana harper&s=nm&exact=true

So it looks to me like you need to create an entry for her. If so, as you say, you need to edit your film, select to correct a member of the cast and then edit her so her name is:

Lana Harper (II)

This will create a new entry for your Lana Harper in a few days and then link everything in over the course of a week or so. I'd also recommend linking to this thread in the explanation field, although this happens quite a bit (it is why it is always important to check through a submission after it has all gone live, to ensure the system has done exactly what you told it to), so isn't a controversial move and doesn't really need any backup, but it can't hurt.

I could, I suppose go into the credits for my film and make my Lana number II, but after all the headaches I've had I'm loath to tamper more than I have to - and anyway, perhaps that will simply change the other Lana Harper's credit, since the system thinks they're the same person?


No need to worry, this is a pretty standard procedure and will work just fine.
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
Ok, I have submitted Lana as a new person - but I now also need to remove the wrong Lana from the All Heart credits, yes? (Perhaps best wait until the right Lana appears!) This wrong Lana (also known under the name Jennifer Harper) must be a very new addition (at least under THIS name), since I have been regularly checking for the updates on my page as I've been tweaking, and she wasn't there two or three days ago.

Related query: am I right in thinking there's no way to provide photos for performers except by joining IMDB Pro?

Thanks once again for your patient advice.
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
No worries.

but I now also need to remove the wrong Lana from the All Heart credits, yes?


Nope, if you changed the name then this will create a new entry and link the credits to that. The system will make everything join up properly, without your further intervention.

Related query: am I right in thinking there's no way to provide photos for performers except by joining IMDB Pro?


With IMDB Pro you'd need a separate subscription for each actor and then you'd need to claim each of their entries (one per subscription) and keep paying the subscription (as the photos disappear after you stop). So it is possible but could get disproportionately expensive - your call (it might depend on your promotional budget). A better option might be pointing them to their IMDB entries and suggest that if they want photos they themselves (or their representative) could sign up an IMDB Pro account.

You can also use the poster service to add production stills (as well as a poster):

https://secure.imdb.com/store/photos/

It is theoretically possible to upload production stills that would meet the criteria for being used as a headshot, but you can't rely on this and when we discussed this the only example of this happening resulted in some awful headshots that have, hopefully, been removed by now. It is an idea to throw some in, as it fancies up the film page and the actor's entries. Again your call.

There was a suggestion to allow people to pay a one-off fee for a headshot, and (if you like the sound of that) you can +1 it and it is worth noting that it is "Under Consideration" (although that gives no indication of if it'll ever be implemented and, even if it was in the pipeline, no indication of when this might happen). Questions like this do suggestion it is an idea that IMDB might want to pursue as it'd create another revenue stream without parasiting IMDBPro subs:

https://getsatisfaction.com/imdb/topi...
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
The entire film cost £150 to make, so that'll give you an idea of the promotional budget...

The production stills suggestion is good, I hadn't noticed that (although even that is currently/temporarily beyond my financial reach), and from what you say about the actor's entries I assume there's a way to link them to the actors in question?
Photo of Emperor

Emperor, Champion

  • 6418 Posts
  • 3007 Reply Likes
The entire film cost £150 to make, so that'll give you an idea of the promotional budget...


Yes, there aren't many short films that have the promotional budget to buy all their actors IMDB Pro subs and no reason they should, other than it'd make the entry look prettier. If they are pursuing an acting career it is possible they'll eventually sign up, so they'll fill up. The important one for fancying up your entry is a poster, then some production stills, but even that'd almost double your budget and if you can make a short for that amount of money, you might be better off putting the money towards another one ;)

I assume there's a way to link them to the actors in question?


Yes, you can add captions that link to the actors, so also become (automagically) linked to their pages too. If there is a problem with this report it here and staff can fix it.
Photo of Tim Pieraccini

Tim Pieraccini

  • 19 Posts
  • 0 Reply Likes
There is a poster already, and it looks like the stills only cost $10 each, so I should be able to put up a few in due course.

But this wasn't a short - running time is 99 minutes. My shorts usually cost zero. I get the actors free with good scripts, and I do almost everything else myself.

Thanks once again for the help.