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Unable to export ratings

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Updated 5 years ago
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When on my "Your Ratings" page, clicking on "Export This List" takes me to an inane 404 page with a stupid movie quote.

IMDb has lost the plot. Movie quotes and use of GetSatisfaction to "report" problems are not helping. And what on earth is Withoutabox??? God knows.

Just fix my rating export problem please. Okay?

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annoyed

Posted 7 years ago

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Giancarlo Cairella, Official Rep

1108 Posts
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Thanks for reporting this. Our technical staff has been notified and will look into this issue asap.

3 people like this

6 Posts
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Thanks!

Sorry for being a bit stroppy, but I do think the 404 page quotations are unhelpful and patronising. Instead of a useless link to the Home page, a link to somewhere to report the problem would be of more use.

And I still have no idea what Withoutabox is. To me, it's looks like your help page has been hacked.

2013-05-03T13:40:15+00:00

Emperor, Champion

6418 Posts
3021 Reply Likes

Withoutabox is IMDB's sister site that allows people to upload videos which are then embedded into the relevant IMDB entry.

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Thanks again. Consider me enlightened. Still can't export ratings, though. I shall (im)patiently await a fix.

2013-05-03T18:21:46+00:00

Giancarlo Cairella, Official Rep

1108 Posts
1045 Reply Likes

We're working on it, but should be fixed soon. Thanks for your patience.

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I receive a 404 error message when trying to export by ratings. The list is public. http://www.imdb.com/list/export?list_...

This reply was created from a merged topic originally titled
404 Error - Unable to Export Public Ratings.

Dan Dassow, Champion

16662 Posts
18789 Reply Likes

I was able to export my ratings list about a week ago. So this must be recent bug

I get the 404 error no matter how I set my ratings list.

Fortunately, there is a workaround until the IMDb technical staff corrects the problem. Unfortunately, this will be tedious, and even more tedious if a user has rated more than 250 films.

1. Create a temporary list. For this example let's call it my_ratings.
2. Optional: make the temporary list private.
3. Save the temporary list.
4. Go to your ratings page.
5. Select the compact view by clicking on the third box adjacent to "view:"
6. Click on the box under the "Remove" button.
7. Make certain the first drop down box says "Copy to"
8. In the second drop down box select the temporary list. In our case that would be my_ratings.
9. Click the "Go" button.
10. If there is a next page, go to the next page and repeat steps 5 through 10.
11. Go to your temporary list, i.e. my_ratings.
12. Click "Export this list"
13. Optional: Delete the temporary list.

Certainly this is rather time consuming doing thirteen steps instead of only one.

3 people like this

2014-01-02T03:16:51+00:00

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If you've got multiple pages you could be in for as many as 300 clicks rather than the 1. now that's time consuming. Why not just fix the export list button so that it works for lists of all sizes.

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I have 2,142 titles. I'll wait for a fix. :)

2013-05-04T13:08:31+00:00

Dan Dassow, Champion

16662 Posts
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Agreed! I estimate that the workaround would take you around ten minutes to complete, compared to around 30 seconds for the broken ratings export. [smile]

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I too am unable to export my ratings anymore.

And while I totally agree that it would be helpful for the error page to also provide more details and/or help us get to this page or Support, I'd vote to keep the creative movie quotes/paraphrases. In spite of my frustration, when I got a Princess Bride "Inconceivable!" error it managed to bring a smile to my face.

Thanks for looking into this & the great site in general!

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I guess the an analogy would be like your Sat-Nav takes you to a dead end on top of a cliff and proceeds to give you an amusing quote by way of compensation.

Or maybe the garage mechanic says "I can't repair your car, but I heard this great joke the other day ..."

If I want an amusing movie quote, I'll click on "Amusing Movie Quotes". If something goes wrong I want a means of reporting or resolving the problem.

Sorry to be a grouch, but I really don't want humour when something has failed and there's no link to report a web site error to the web site manager.

Emperor, Champion

6418 Posts
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It does sound like it'd be helpful to try and catch 404s and add some contextual help (alongside the amusing quote, of course), which would probably include a link here to report problems - that way staff can evaluate the problem and make sure it gets sent to the right person.

Might be worth a suggestion thread.

Giancarlo Cairella, Official Rep

1108 Posts
1045 Reply Likes

Official Response

Ok, this is fixed now. Please try again now and let us know if you are still experiencing any problem (if so, please include the URL of the page where you get the error).

Thank you.

2 people like this

2013-12-12T04:11:17+00:00

209 Posts
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It is NOT fixed...read the comments...exporting any list over a few thousand long DOESN'T work

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2013-12-24T03:20:17+00:00

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What does it take to get people to tackle a problem here? Exporting lists is a big PROBLEM. Can't export one over about 4.000 items.

(Edited)

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Dan Dassow, Champion

16662 Posts
18789 Reply Likes

Thank you Giancarlo Cairella and the IMDb technical staff.

I am now able to export my ratings history again. [smile]

1 person likes this

6 Posts
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Yes, ratings export is working again. Ta.

49 Posts
16 Reply Likes

It's becoming increasingly harder to export comparatively huge ratings histories (20K+)

1 person likes this

2013-09-18T12:17:51+00:00

Dan Dassow, Champion

16662 Posts
18789 Reply Likes

Andru Xion, I'm surprised that you are able to export this list at all. Your best bet is to try exporting the list during times when IMDb typically has less processing, around 12:00 am to 2:00 am Pacific time.

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209 Posts
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I have 2 lists (4800 and 8000 titles) that I've been unable to export for a few weeks now.

209 Posts
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Still can't export a list of about 4000 items or larger. I've tried all times of the day and night, different ISP, different browser, even direct to my server in Florida through a php script I wrote. NOTHING WORKS.

IMDB is gonna become useless to me if I can't export and keep an offline copy of my lists.

Smaller lists would be no good unless somebody can tell me how to have more than 1 rating or watchlist lists.

6 Posts
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@Keester- I have a list of about 4000 items as well, and exporting works for me. Perhaps it is something specifically with your list. Is it public? If so, please consider sharing the link, and I will try to export it. That could at least help isolate the problem for IMDb technical support to help resolve. -A Fellow Movie Lover

209 Posts
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Thanks for your offer to help. Here are my un-exportable lists:

http://www.imdb.com/user/ur21010397/w...

http://www.imdb.com/list/SOZz0sUzT4I/

http://www.imdb.com/user/ur21010397/r...

209 Posts
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Still can't export.

Firefox gives:

The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

My Florida server gives zero length files on 3 links in previous post. I.E. the lists over 4000 items long.

IMDBs server seems incapable of handling anything of that size.

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@Keester: I just tried Chrome, Firefox, and Safari, and was able to successfully export the lists using the links above. It did take about thirty seconds to a minute for each link, but they all worked.

Just for the sake of argument, I just tried wget on the first link. wget is a command-line Web client. It worked too. http://www.gnu.org/software/wget/

$ wget http://www.imdb.com/user/ur21010397/w...
--2013-10-26 16:08:38-- http://www.imdb.com/user/ur21010397/w...
Resolving www.imdb.com... 72.21.203.211
Connecting to www.imdb.com|72.21.203.211|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: `watchlist'

[ ] 90,786 541K/s in 0.2s

2013-10-26 16:08:47 (541 KB/s) - `watchlist' saved [90786]

I'm sure you've tried some on the basics already like clearing your browser's cache? You might also try to download the Watchlist while a program like Wireshark is running? It might give you some insights as to where the problem is. http://www.wireshark.org/

I wish you great success, and if none of these works, perhaps an official IMDb rep can help get some more support engaged.

1 person likes this

2014-01-02T03:19:54+00:00

209 Posts
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If an official IMDB rep could be bothered which it seems like their not.

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6 Posts
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Sorry, it should have been this wget command.

$ wget http://www.imdb.com/list/export?list_...
--2013-10-26 16:14:00-- http://www.imdb.com/list/export?list_...
Resolving www.imdb.com... 207.171.162.180
Connecting to www.imdb.com|207.171.162.180|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/csv]
Saving to: `export?list_id=JRuQ3sRRRpU&author_id=ur21010397'

[ ] 936,879 723K/s in 1.3s

2013-10-26 16:14:58 (723 KB/s) - `export?list_id=JRuQ3sRRRpU&author_id=ur21010397' saved [936879]

1 person likes this

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Thanks for your assistance. I was still unable to get any of the larger (over 4000 items) lists using either browser or a php on my Florida server. So I thought I'd try wget. Please note all small list export easily and quickly.

Took me a while to understand it but I got there. That will export the csv files but ONLY after MANY retries. That's where wget beats the other methods I'd tried as it automatically retries until it succeeds. The other methods only try once per click and I give up after 2 or 3 clicks/tries. wget seem to take 8, 10, 20 or more retries before it succeeds. I can only put that down to imdb's server timeout not being long enough for large(er) exports.

I also noticed the imdb IP changed back and forth a few times from 72.21.202.149 to 207.171.162.180. There may be others. If I knew which was the best server I'd use the IP rather than the URL.

In conclusion I think I can say with some certainty that the problem in exporting large lists is IMDBs and not mine.

Again thank you for your time. Well done.

1 person likes this

209 Posts
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And even then it doesn't always work. Here is the log for the 20th try on my ratings:

--2013-10-27 11:16:17-- (try:20) http://www.imdb.com/list/export?list_...
Found www.imdb.com in host_name_addresses_map (009B6BA8)
Connecting to www.imdb.com|72.21.203.211|:80... seconds 0.00, connected.
Created socket 1852.
Releasing 0x009b6ba8 (new refcount 1).

---request begin---
GET /list/export?list_id=ratings&author_id=ur21010397 HTTP/1.0
User-Agent: Wget/1.11.4
Accept: */*
Host: www.imdb.com
Connection: Keep-Alive

---request end---
HTTP request sent, awaiting response... No data received.
Closed fd 1852
Giving up.

1 person likes this

209 Posts
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And the problem still persists. User created list sizes are limited to 10,000 items but it is impossible to download a list of more than 4,000 items. Ratings and watchlists are unlimited size. Many of us have those lists at well over 4,000 and find it impossible to download.

Daily I download from servers all over the world file sizes of >1GB. IMDB however fails to be able to deliver much more than 1MB however. Hopeless.

209 Posts
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And it's STILL NOT WORKING and nobody is listening to fix it.

209 Posts
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2 more weeks gone by and I still cannot export any list of mine with over 4,000 items.

And IMDB continues to ignore this problem.

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