Unable to verify my account through Text, won't give credit card

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This conversation has been merged. Please reference the main conversation: why can't i verify my account via text message?

I'm not being allowed to verify my account through text messages. I have tried four or five times now and never receive anything back. I refuse to give my credit card information for something like this regardless if I'm going to be charged or not. I have a Sprint phone and would like this problem resolved if at all possible.

Carlo galante

2 Posts
1 Reply Like
angry

Posted 7 years ago

7 years ago

Emperor, Champion

6418 Posts
3021 Reply Likes

There have been other reports along these lines, with relevant replies:
https://getsatisfaction.com/imdb/topi...

7 years ago

olivia

3 Posts
1 Reply Like

Thank you to Emperor for the linked topic above.

Unfortunately, that thread indicates that it is resolved, but the resolution was, "we are not aware of any problems with authentication". As evidenced by these help pages, numerous users are reporting continued problems with the authentication process (over the course of the last several months), so now you are aware, IMDB :)

I figured I would post on this thread as well as the previous one, just in case the help employees no longer check "resolved" threads.

To reiterate, I am a Sprint user located in the southeastern US. My phone is sending/receiving texts normally (I tried from another cell phone immediately after struggling with the authentication process, and texts came through right away).

Thanks for any help.

7 years ago

Spanna2620

6 Posts
5 Reply Likes

Hallo all

I am wondering if Olivia and/or Carlo have found some sort of resolution to this issue, as is nearly a week later and I am having this same problem
I have made numerous attempts without ever receiving an SMS code. There are definitely no issues with my phone.

I am new to all this, but since IMDb seem to offer little to no direct support for their members, I really hope they utilize this website. One has to question, however, why they would look at this, if they will not offer any direct troubleshooting support?

IMDb please read this and take appropriate action!!

Cheers

7 years ago

Emperor, Champion

6418 Posts
3021 Reply Likes

It'd be an idea to post on the other thread too, it might be marked as resolved but if people keep reporting it (add as many details as you can) and +1ing the problem, as this will help force a re-evaluation.

7 years ago

Kris Everett

2 Posts
1 Reply Like

I'm having this same issue with authentication. A little help here?

7 years ago

Rebecca Hailey

34 Posts
1 Reply Like

I am with Cricket and have the same issue.

7 years ago

silverspoons

2 Posts
1 Reply Like

I'm with sprint same issue. No help or resolution. I have never had an account and my phone works fine.

7 years ago

Emperor, Champion

6418 Posts
3021 Reply Likes

Best advice from the other thread is to contact the help desk through this link:

http://imdb.com/helpdesk/contact_form...

7 years ago

Cheyeanne Sherrill

1 Post
0 Reply Likes

Just sent a message to the help desk.. Don't know if it will help or not... but +1 this thread... it's kind of annoying not to be able to have access to everything on the site.
Sprint carrier here too.

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Unable to verify my account through Text, won't give credit card

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