Unauthorised Payment

  • 2
  • Question
  • Updated 1 week ago
  • Answered
Hello IMDb, My card was hacked  and used to make payment on your platform. I need the transaction reversed and my money returned.
Photo of Promise Ihemegbulam

Promise Ihemegbulam

  • 3 Posts
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Posted 3 weeks ago

  • 2
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Claire, Employee

  • 649 Posts
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Hello Promise,

So that we can offer further assistance, please contact our support staff privately via this form.

Thanks!
Photo of Promise Ihemegbulam

Promise Ihemegbulam

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Hello, I followed your instruction but have not gotten any positive response.
Photo of Claire

Claire, Employee

  • 649 Posts
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Hi Promise,

I've reviewed your correspondence with our team and can confirm that we were able to locate the membership and offer further assistance.

Please let us know if we can offer any further help.
Photo of Promise Ihemegbulam

Promise Ihemegbulam

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Hello Claire,

I have received the money. Thanks to you and thanks to your colleagues in the billing/payment department. I appreciate you all.