Unauthorised Payment

  • 2
  • Question
  • Updated 11 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

Hello IMDb, My card was hacked  and used to make payment on your platform. I need the transaction reversed and my money returned.
Photo of Promise Ihemegbulam

Promise Ihemegbulam

  • 3 Posts
  • 0 Reply Likes

Posted 12 months ago

  • 2
Photo of Claire

Claire, Official Rep

  • 1278 Posts
  • 677 Reply Likes
Hello Promise,

So that we can offer further assistance, please contact our support staff privately via this form.

Thanks!
Photo of Promise Ihemegbulam

Promise Ihemegbulam

  • 3 Posts
  • 0 Reply Likes
Hello, I followed your instruction but have not gotten any positive response.
Photo of Claire

Claire, Official Rep

  • 1278 Posts
  • 677 Reply Likes
Hi Promise,

I've reviewed your correspondence with our team and can confirm that we were able to locate the membership and offer further assistance.

Please let us know if we can offer any further help.
Photo of Promise Ihemegbulam

Promise Ihemegbulam

  • 3 Posts
  • 0 Reply Likes
Hello Claire,

I have received the money. Thanks to you and thanks to your colleagues in the billing/payment department. I appreciate you all. 

This conversation is no longer open for comments or replies.