Unclickable links on IMDB pages - Firefox, Chrome and Opera

  • 2
  • Problem
  • Updated 5 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

Is anyone else having problems with web page links on IMDB pages which are displayed as links (blue text) but which are not clickable: the mouse cursor does not change to a hand.

It happens both when searching for a title (when you are presented with a list of partial matches) and on a title page for a TV series when you click on a Series number.

It seems to affect the first few links on a page; those lower down the page are fine. Refreshing the page multiple times eventually restores sanity.

It happens with Firefox, Chrome and Opera on Windows 7. I've tried clearing the cache and that helps for a short time before the problem reappears.

I've examined the source of an affected page, and the link and its referred page appear to be correctly formed, so it's something which is preventing the browsers from presenting the links correctly.

A weird one! It's happened in the last two days - fine before that.
Photo of Martin

Martin

  • 268 Posts
  • 128 Reply Likes

Posted 5 months ago

  • 2
Photo of Will

Will, Official Rep

  • 2905 Posts
  • 2918 Reply Likes
Hi Martin,

I haven't seen any other reports of this so it is likely a localized issue, are you using any kind of pop-up blocker? I'd also suggest clearing your cookies and testing your account on a different device. If this doesn't work please attach a screenshot of the problem and one of my colleagues will be able to assist.

Regards,
Will
Photo of Col Needham

Col Needham, Official Rep

  • 6569 Posts
  • 4218 Reply Likes
Is there always an ad showing for The Grinch (2018) when this happens? I had the same problem last week, but nobody else could reproduce it so we assumed it was a local issue just affecting me; it could be the UK version of this ad (I am visiting the US at the moment so am not seeing the ad).  Does it still occur if you open a private browsing / incognito window and login from that window?  
Photo of Martin

Martin

  • 268 Posts
  • 128 Reply Likes
There is an advert for The Grinch on a lot of the pages, but I can't remember whether the fault has ever occurred when that advert hasn't been displayed. I hadn't really paid attention to it because I tend to mentally block out adverts as being the unfortunate and unwanted crap that pays your bills - a mental ad-blocker as opposed to a utility to do it :-)

It's happened in three different browsers, even after clearing caches and rebooting the PC. The symptom is very reproducable: it's always the first few hyperlinks on the page that are affected, with all the rest working fine. I've not experienced the problem on other other sites. It is fairly random as to whether it occurs and on which pages, and a refresh of the same page eventually clears the fault for that page (but it's very frustrating and time-consuming!).

I've opened a File | Private window in Firefox, and after about 20 minutes of usage (same sort of page searches as before) I've not had it go wrong. By now it would probably have happened without private browsing. But I wouldn't be surprised if the minute I post this reply it will happen again.
(Edited)
Photo of Jeorj Euler

Jeorj Euler

  • 6226 Posts
  • 7555 Reply Likes
Cascading Style Sheets...
Photo of Martin

Martin

  • 268 Posts
  • 128 Reply Likes
Jeorj Euler

Cascading Style Sheets...

You mean that maybe the advert is setting some styles which conflict with the ones that the underlying page uses?
Photo of Jeorj Euler

Jeorj Euler

  • 6226 Posts
  • 7555 Reply Likes
Maybe there is an invisible floating HTML "div" tag covering up the links.
Photo of Martin

Martin

  • 268 Posts
  • 128 Reply Likes
hehe. that would do it :-)

Those adverts on IMDB's pages are a real nuisance - they spread over the top of the proper page at times and have to be closed from a big X.
Photo of Claire

Claire, Official Rep

  • 1398 Posts
  • 855 Reply Likes
Thanks for confirming, Martin.

I've reported this to our technical team to investigate further. We'll follow up via this thread once we receive further information.

Thanks in advance for your patience.
Photo of Richard Fieldhouse

Richard Fieldhouse

  • 1 Post
  • 1 Reply Like
This reply was created from a merged topic originally titled Several dead links towards the top of the screen.


Several links have not been working for me today including, from this screen dump, "Review this title" and "Private Life" - the link back to the movie's home page.

I think it's possible that the advert for The Grinch is masking out the links - or perhaps another advert is there but invisible. Is this the case or am I doing something wrong. I've had these links working before. [Chrome browser on an Android Galaxy S3]
Photo of Claire

Claire, Official Rep

  • 1398 Posts
  • 855 Reply Likes
Hi Richard,

Thanks so much for reporting this!

Our technical team is working to investigate this issue, and we'll reply on this thread as soon as we receive any further information.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 8348 Posts
  • 9334 Reply Likes
I have noticed that when the daily ad (HTML "div" tag) covers the screen it interferes with highlighted links. This will happen just prior to the display of the ad, during display, and as it fades away. If they have a blocker, it will block the ad itself, but not the disabling effect that goes in place prior, during, and on the fade-out. If you happen to be on a system that has overtaxed bandwidth issues, it can be a very long time before you get back full function of the page.
(Edited)
Photo of Martin

Martin

  • 268 Posts
  • 128 Reply Likes
If the advert is having that effect, then it sounds as if it is not fit for purpose and should be binned. Adverts are fine (I suppose) but the moment they stop the primary function of the site from working is the moment when they have crossed the line and have become intrusive.

If I want to see The Grinch, I will go see it. But the more the advert intrudes into my use of IMDB, the stronger will be my resolve to avoid it like the plague. That's how advertising works with me: if the advert annoys me, I will not buy the product. I have a pathological loathing of being force-fed adverts in such a way that I cannot avoid them.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 8348 Posts
  • 9334 Reply Likes
I am the same way. If any ad annoys me....I don't buy that product. If an ad annoys me and it is something I have been purchasing, I stop buying it. It is having the reverse effect that the company wants. Put that in Your Funk and Wagonals and smoke it!
Photo of Martin

Martin

  • 268 Posts
  • 128 Reply Likes
I also have a terrible memory for which advert goes with which brand. If I see an advert for frozen chips (for example), I have no idea what brand it's for. At best, I might buy the product that is being advertised - or I might buy a competitor's. Gone are the memorable "clever" adverts like "Then they bash them with their little forks - For Mash Get Smash" (Smash instant mashed potato with the alien beings), "Graded Grains Make Finer Flour" (BeRo flour)and the squeaky-earrings advert for the VW Golf and the "Fly Fishing by J R Hartley" and "I were right about that saddle, though" Yellow Pages adverts. Now it's all sizzle and no sausage. If I can't see the product and the brand name, and am told only how my life will (supposedly!) be changed by using it, then I lose interest very quickly.

Those adverts on IMDB which fill the whole screen with an image promoting a film are fine the first couple of times you see them. But when you use the site frequently to contribute data, it gets very annoying to be held up while the same advert takes over the screen yet again. A fine balance is needed between informing and infuriating.
Photo of Andy Bryan

Andy Bryan

  • 4 Posts
  • 3 Reply Likes
I've noticed this problem as well. It seems the advert's (The Grinch) iframe comes down too far, further than the actual height of the ad, and overlays some of the upper links, making them un-clickable. PS. I'm using Chrome on Windows 10.  
Photo of Claire

Claire, Official Rep

  • 1398 Posts
  • 855 Reply Likes
Official Response
Our technical team has confirmed that the issue with the ad for The Grinch (2018) has now been resolved.

Please let us know if you encounter any further issues.

Thanks again for your reports and for your patience!
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 8348 Posts
  • 9334 Reply Likes
It is not just the Grinch ad it is several. Also, if a page you are viewing is a simple data page without a photo it uses less header space. That moves the links up. They are under the ad and therefor unaccessable.
(Edited)
Photo of Claire

Claire, Official Rep

  • 1398 Posts
  • 855 Reply Likes
Hi CliffJ,

It sounds like you may be referring to the ad type which expands briefly across the page, then collapses back to the ad space. If so, these ads always present the option to close manually prior to the automatic collapse. For example, this ad for Beautiful Boy (2018):


If you're encountering this same issue where a different banner ad (like the one pictured above for The Grinch (2018)) is causing the top of the page to become inoperable, please provide us with a screenshot of the ad causing the issue while you're experiencing this, so that our technical team can investigate further.

Thanks!
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 8348 Posts
  • 9334 Reply Likes
Thanks Claire I already know how to collapse an ad, on a PC. For some using an android it is a pain! I use a PC, but the time before the close box or the ad actually displays can be some times on ALL ads around 10 seconds. Thanks for the help though,
Cheers

This conversation is no longer open for comments or replies.