Updates to User Reviews

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  • Announcement
  • Updated 36 minutes ago
  • (Edited)
Today we are announcing changes to User Reviews as part of the broader site update announcement (https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0). After in-depth discussion and examination, we have decided to simplify the features and functionality for reviews as follows:

  • “Your Reviews” are now ordered by Date and reviews on each Title sub page are ordered by Helpfulness.We will continue to update functionality in the new year, starting by bringing back the ability to sort reviews from newest to oldest/oldest to newest. We appreciate your patience as we continue to improve the overall experience.
  • We have removed the Index view. 
  • We updated the way that reviews with spoilers are displayed.
Additionally, on our iOS and Android apps, you can now browse all reviews for a movie or show, as well as see which reviews were voted most helpful. In the next few days we’ll be updating the Review contribution experience, which will be the foundation to enabling mobile users to write and post reviews in the near future. For more information about Reviews, see the IMDbHelp Center.

Updated Jan 12: We've now increased the number of reviews that appear on each page (before clicking Load More) to 20.



Karen
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Karen, Official Rep

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Posted 1 month ago

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Photo of Col Needham

Col Needham, Official Rep

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Official Response
Thanks for the feedback so far.  The team is monitoring this thread, although focused on launching the new review contribution experience right now, so detailed follow-ups may be delayed.  Some quick follow-ups now ...

  • As explained on https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0 this is part of an essential technology migration -- there is no option to go back.  We appreciate that changes to familiar interfaces are always difficult, and there are some painful casualties in terms of feature / sorting / filtering losses.  However, we need to start with a common review platform across the main web site, the mobile site and the iOS and Android apps.  Once we have this, we can build a better review experience for everyone more quickly than ever, providing review features consistently and everywhere instead of only on the web interface. 
  • One change already live in the latest app versions (updates to these are rolling out now) is that all customer reviews are now available on the popular IMDb iOS and Android apps as well as the IMDb mobile site. Until this change, only a subset of reviews were available on mobile.  Far from limiting the audience of your reviews, we have more than doubled the audience with this single change.  This also clears the way for reviews to be written and submitted on mobile which is also a popular customer request. 
  • For those people who think reviews have been removed from the main title pages, this is probably because you are using the old, unsupported (7+ years out of date) version of IMDb.  Please go to your site settings at https://secure.imdb.com/register-imdb/siteprefs and ensure both "Always display full cast and crew credits" and "Show reference view (old title/name page layout)" are unchecked.  We will shortly be making changes to the "Always display full cast and crew credits" view which will move it onto the new technology platform and will restore more direct access to the reviews. 
Please continue to provide feedback as this will guide us on where next to take the new system.
(Edited)
Photo of Col Needham

Col Needham, Official Rep

  • 5065 Posts
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Official Response
Thank you for the on-going feedback on user reviews (and a reminder to see https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0 for the wider context).  This is an update for 12 January outlining the progress so far: 

Already implemented:
  • Make all user reviews available across all IMDb platforms (web, mobile web, iOS, Android)  [DONE]
  • Allow voting for reviews from user/reviews pages  [DONE] 
  • No longer display reviews with spoilers on the main title page [DONE]
  • Integrate reviews into main IMDb database to improve management and processing [DONE]
  • Add reviews and “Report This” to the “Track My Contribution” feature for better feedback on processing [DONE]
  • On the iOS app, add sort orders: chronological, by rating given to title by reviewer, by helpfulness (all in both directions) [DONE]
  • Fix “Load more” functionality on Internet Explorer [DONE]
  • Allow IMDb mark-up in review text to link name/title pages from inside reviews [DONE]

In progress across Q1:
  • Increase default view of reviews shown before “Load more” from 10 to 25 [IN PROGRESS, CURRENTLY 20]
  • On the web site & mobile web, add sort orders to the title/reviews page,  ideas under review include: chronological, by vote volume, by rating given to title by reviewer, love/hate view, by volume of reviews by reviewer, by helpfulness (all in both directions)
  • On the web site, add sort orders to the user/reviews page, ideas under review include: alphabetical by title, chronological, by vote volume, by rating given to title by reviewer, by helpfulness (all in both directions)
  • On the Android app, add sort orders: chronological, by rating given to title by reviewer, by helpfulness (all in both directions)
  • Allow review contribution from mobile devices (mobile web, iOS, Android)
  • Fix known issues posting new reviews with certain browser / system combinations 

Ideas for the longer term:
  • Allow helpfulness voting on mobile devices (mobile web, iOS, Android)
  • Improve the algorithm used to determine default helpfulness sorting

Please bear with us while we work through the above list (and equivalent lists for other impacted features).  Our aim remains to make IMDb the best place to read, write and discover reviews of movies, shows (and other title types) ... both on the web and on mobile.

Finally a reminder from the above list: the IMDb iOS app already supports sorting of reviews by three options if you have access to an iPhone or iPad.
(Edited)