Video audio will keep playing after app close

  • 3
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

Videos continue to keep playing when the app is closed. This happens when switching from horizontal to vertical view.
Photo of Mark Rossi

Mark Rossi

  • 12 Posts
  • 1 Reply Like

Posted 3 years ago

  • 3
Photo of Trevor

Trevor, Employee

  • 1566 Posts
  • 318 Reply Likes
Hi Mark,

I'm unable to reproduce this issue on my Android device (a Galaxy Tablet). Can you confirm if you're using the most recent app, the device you're on, and if it occurs every time you switch the video to vertical view?

-Trevor

Photo of Mark Rossi

Mark Rossi

  • 12 Posts
  • 1 Reply Like
I can't reproduce this issue EVERY time, but it's happened several times using version 6.3.2.106320100.  My device is the Samsung Galaxy Note 4 running OS version 6.0.1.  Thanks Trevor!
Photo of Claire

Claire, Official Rep

  • 1578 Posts
  • 1058 Reply Likes
Thank you for your reply, Mark.

Our most recent app release for Android is version 6.3.3.

Please update your application via the Google Play store, and let us know if this issue still occurs.

Thank you in advance. 
Photo of Mark Rossi

Mark Rossi

  • 12 Posts
  • 1 Reply Like
Version 6.3.3 is not showing up in my Google Play store.  I'd love to download and assess if this issue is still present.
Photo of Trevor

Trevor, Employee

  • 1566 Posts
  • 318 Reply Likes
Hi Mark,

The new version shows in my Google Play store. Have you updated your phone recently?

-Trevor
Photo of Mark Rossi

Mark Rossi

  • 12 Posts
  • 1 Reply Like
I'm not sure what you mean by "Have you updated your phone recently?", but I still don't see any update in my Play store.
Photo of Mark Rossi

Mark Rossi

  • 12 Posts
  • 1 Reply Like
Any new advice?  Still showing 6.3.2 in the Play Store.
Photo of Claire

Claire, Official Rep

  • 1578 Posts
  • 1058 Reply Likes
Thank you for your reply, Mark.

Please try deleting the IMDb application from your device, then re-downloading the latest version available in the Google Play Store.

Let us know if you're still experiencing the issue after doing so.
Photo of patrick.gill

patrick.gill

  • 1 Post
  • 0 Reply Likes
I am still experiencing this issue on a fully up to date Oneplus 3 and app version 7.0.2.107020100. It's not on changing orientation though, it's when a video is buffering and I press the phone's back button. The video continues to load and then plays with no way to stop it. If I load another video when this is happening, the other audio still continues to play. Exiting the app doesn't stop it. I have to force close the app.

Pressing the back button once the video has started to play does stop it correctly. Perhaps the back button action isn't captured during buffering?
(Edited)

This conversation is no longer open for comments or replies.