Video processing status

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No longer relevant

I uploaded a video that I will be submitting to Sundance. It said that the video was successfully uploaded and that it is now processing, and that the processing is 69% complete. But every time I refresh the screen, it still says 69%, it's been at 69% for a while now. Is that normal, or should it be giving me more incremental updates when I refresh the screen (like 70% complete, 71% complete, etc) ?
Photo of Rachael Currie

Rachael Currie

  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Michelle

Michelle, Official Rep

  • 13286 Posts
  • 10763 Reply Likes
Hi Rachael -


The issue you are having could be browser related or your
internet connection. Here is a link to our video upload trouble shooting.page http://www.imdb.com/help/show_leaf?wabsostroubleshoot


Otherwise, if you continue to have trouble with your upload, please contact us directly at


http://www.imdb.com/helpdesk/wabsupport




This conversation is no longer open for comments or replies.