Weird problem adding cast to Animal Kingdom (TV series)

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The last two episodes of Animal Kingdom have featured Laura San Giacomo. She plays Smurf's Lawyer, Morgan Wilson. She is listed in the credits. And despite, processing all of my other changes for these episodes, Laura doesn't appear, even as uncredited (I've never had this happen where someone I added just doesn't appear at all!)

Episode 11 changes: 170816-030049-297000  and 170823-031812-786000 

Episode 12 changes: 170823-032701-620000

Why is this one cast member not being added?
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Adrian, Champion

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Posted 3 years ago

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Eboy

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You say that she is listed in the credits and then that she doesn't appear, "even as uncredited"?
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Adrian, Champion

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Sorry. I guess that was clear in my mind when I wrote it. What I mean is she is definitely credited on screen for these episodes but she does not appear in the IMDb credits anywhere (though I had her correctly credited in the right order) even in the unsorted cast.

I have seen it before where sometimes, despite the order number, a cast member ends up in the unordered part of a cast. I have never seen where someone doesn't show up at all in the cast after being added.
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Michelle, Official Rep

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Hi Adrian -

If "Laura San Giacomo" was credited on-screen for her role on both episodes you referenced, can you take a screen grab of the credit and post the image here for our staff to review?
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Adrian, Champion

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I've deleted them off the dvr. I'll have to see if they are on demand where I can get them. Is there any reason, out of tens of thousands of edits I've made, that this one isn't going through?
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Adrian, Champion

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Here is a picture from episode 11. Unfortunately, episode 12 will not fast forward and all of the guest credits are at the end of the episode.
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Adrian, Champion

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A couple hours later, it allowed me to fast forward. Here is episode 12. (BTW, the 2 MB limit for photos is annoying!)
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Adrian, Champion

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I watched episode 11 twice to catch her character's name of "Morgan Wilson". The updates above have the correct character name and position order.
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Adrian, Champion

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Hey Michelle,

Any progress on adding these credits? Or why they were denied to begin with?