What happened to uploading images?

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  • Problem
  • Updated 4 years ago
  • Solved
Apart from them now taking over 2 weeks to get approved, I can't seem to upload them anymore at all.
In IMDbPro I get this message:
'We had a problem processing that request. Go to the IMDb contribution homepage'
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Christian van Beers

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Posted 4 years ago

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Col Needham, Official Rep

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Sorry to hear.  Everything seems to be okay with the system on our side.  Some tips on what to try:

1.  Please try another image just in case there is an issue with the size or encoding of the first image you are trying to add; watch for excessively long file names, characters outside A-Za-z0-9 and extremely large files (can you shrink the poster but keep it above our minimum size)

2.  Please try another browser just in case there is an incompatibility between your usual browser and our upload software.  In particular you may need to disable any browser plug-ins, particularly ad blockers. 

3. If you have access to another machine or can ask a friend to upload on your behalf, try that 

If it still does not work, please provide details of the system and browser you are trying, the title to which you are adding and attach a screen-grab of the error message and the poster you are trying to upload as a reply to this post. 

Thanks and good luck.  Let us know how it goes. 
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Christian van Beers

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Col Needham, Official Rep

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We need to improve the error message on IMDbPro in this case but, from https://contribute.imdb.com/help/201989690
Can I upload images for any title?
We do not allow images to be uploaded to adult titles.
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Christian van Beers

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Why this sudden change? I've already uploaded a few.
What's the benefit of having less info than before?
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Col Needham, Official Rep

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This is not a sudden change.  The rules have been the same since the this was first available for beta testing last year. 
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Christian van Beers

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No, I just told you I've been uploading them since january and now I get this error.
What's the problem with Adult titles having images?