Requirements for getting a photo header (hero image) ?

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I want to get a photo header/hero image on my clients imdbpage (as discussed here: https://getsatisfaction.com/imdb/topics/how_do_i_add_a_photo_header_on_my_imdb_page?topic_replies[filter]=company_promoted). 

We have an uploaded still from the production, in landscape and tagged the names of the actors but it didn't turn into a header image.

I contacted imdb support and they said:

Unfortunately we cannot comply with your request. Please note the feature that you are referring to is automated and we cannot manually override it. 

So i'd like to know what the requirements are for getting a header/hero image? And how long does it take before this automated proces displays this image?

It is also frustrating that getsatisfaction.com/imdb and imdbsupport are giving confliction information.

Can someone please help.

Thank you.

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True Detective

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Posted 5 years ago

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Michelle, Official Rep

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Hi True Detective -

Can you post the IMDb Photo URL for the image and confirm what actor's name you are wanting the hero image for?  Once we have these details our staff can take a look.

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True Detective

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Hi Michelle,

The photo URL is http://www.imdb.com/media/rm2618810112/tt3197834. The names in question are nm2894092 and nm2262497. Thank you for looking into this.

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Michelle, Official Rep

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Thanks, please wait 24-48 hours and then check the pages for Nina and Vincent to see if this image displays as the Hero image.  If 2 days pass and no hero image is displayed, let us know. Thanks!
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True Detective

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The hero images are up for both actors. Thank you very much for you help!

Do you know why the helpdesk via the imdb contactform can't do this themselves?

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Michelle, Official Rep

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Wonderful, I'm glad to hear that the Hero image is displayed for both actors! 
If you contacted HelpDesk previously and received a response that the Hero image could not be added, it's possible that there were no images at the time that were eligible for the Hero image, as there are certain requirements.  Hope this helps!

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