When IMDb Staff Marks a Question Answered

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  • Updated 7 years ago
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When an IMDb staff member marks a question answered, do IMDb staff members continue to monitor the thread? The reason why I am asking this question is that I've seen a few threads where discussion continues after an IMDb staff member answers the question and marks the question answered. An example of which is
https://getsatisfaction.com/imdb/topi...
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Dan Dassow, Champion

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Posted 7 years ago

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7 years ago
Photo of Giancarlo Cairella

Giancarlo Cairella, Official Rep

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Honestly it depends -- once a thread has been marked as answered it's more difficult to keep tabs on it so if there is a new question or topic, it's a good idea to create a new topic -- this makes it easier to find for everyone.

We also have the option to 'fork' or spit a topic into a new one when it becomes clear that the new comments are asking about a different issue but obviously this is possible only when we become aware that it needs to happen..
7 years ago
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Peter, Champion

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I wondered about this too with regard to this topic:

https://getsatisfaction.com/imdb/topi...

I don't think it's reasonable to ask that we start new threads when we are just posting follow-ups to issues already raised.

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