Why can't I confirm my email.

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  • Updated 3 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old authentication

I have confirmed my email several times but it keeps saying my email hasn't been confirmed. I am trying to make my watchlist public but the confirmation of my email is getting in the way.
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Ray

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  • very frustrated

Posted 3 years ago

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Trevor, Employee

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Hello Ray,

I have reviewed your account and can confirm the email address is active; however, you can not yet taken the step to authenticate your account. I recommend doing this to ensure you have full access to all features of IMDb.com.

For more information regarding authentication, please visit our help page here:

http://www.imdb.com/help/show_leaf?authenticationtopfaq

The link to authenticate your account is located here:

https://www.imdb.com/registration/sa/sms?si=m&u=/

-Trevor
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Ray

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I am still getting the same message. When I try to make my watchlist public it says sorry we require a confirmed email address. I have gone through the verification process several times and each time it said that my email was confirmed.
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Ray

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Can anybody help me out with this issue? I keep trying to make my watchlist public but it keeps telling me I can only do that with a confirmed email address which I have done multiple times
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Trevor, Employee

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Hi Ray,

Can you provide a screenshot of the error along with the URL. I see your email has been validated so the error should not continue to happen.

-Trevor
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Ray

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Sure. See it says I need to confirm my email to make my list public but I have done those steps several times. It send me a link to my email and when I click the link it tells me my email has been confirmed. But I am still unable to make my watchlist public.

Here's the link
http://www.imdb.com/user/ur68037735/w...

(Edited)
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Ray

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Can anyone provide a solution to my issue? I've attached a photo of what I am talking about. I'm still having the same problem.
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Ray

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Hi Trevor the issue is still there. I've taken another screenshot of it. All I am trying to do is make my watchlist public. And it isn't letting me.
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Trevor, Employee

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Thanks Ray.

I've asked our technical team to review this. Can you please confirm your IMDb username?

-Trevor
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Ray

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I believe it's raymondmendoza- 76289. Thats what is says on my profile.
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Trevor, Employee

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Thanks Ray. I will update this thread once more information is received.

-Trevor
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Ray

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Thank you so much for your help.

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