Why can't I see the video trailer at the top of the page.

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  • Updated 3 years ago
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  • (Edited)
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toni

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Posted 3 years ago

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Col Needham, Official Rep

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The problem is that two of your videos were tags as "Film Short" which takes priority over trailers in that spot, sorry.  We have re-tagged them as featurettes so the trailer should take priority when the page next rebuilds.  This should fix itself within the next couple of hours but please let us know if not. 
Photo of toni

toni

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Thank you... appreciated.
Photo of Col Needham

Col Needham, Official Rep

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Sorry for the delay on this.  There is an additional issue with the trailer which is preventing it from being selected for display in the main slot.  We are looking into it.
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Gideon, Employee

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To answer - we have a minimum slate pixel size of 640px in order for the trailer to appear at the top of the page and yours is 480px.  If you re-upload a the trailer at a higher resolution it will appear automatically.

Thanks!