Why the annoying captcha and email request at login?

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This is simply a site to discuss movies and TV. It does not need an extra identity burden. It used to be quick and easy to sign in, now we must click to an additional page to enter our login info (should be on front page), enter our entire email address (why not simply username like before), and fill in the stupid captchas.

Several extra steps that are completely unnecessary for a site simply discussing movies and TV, it's not a bank, it's not medical, it's not government... the extra stuff is just an annoyance.

And then there's this stupid security feature on the Get Satisfaction board... too many rules for the password, for a chat site, WTF??? 8 letters, numbers, characters... this I understand for bank/health/government info... but is completely useless and annoying for regular chatty websites.
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tnt666

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Posted 4 years ago

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DavidAH_Ca, Champion

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It is not only to chat about movies, but also to submit information about them.

If you are the sole user of a computer (or a user account on a computer) you should not need to login to IMDb if  allow IMDb to set cookies on the machine.

As for the capcha, it was installed at a time when IMDb was being  pummeled  by spam.  Spammers often set up a number of accounts, and switch among them so they won't be seen to be flooding a site. It is easy to set up an automated system that will post a couple of  messages, then log out and log  in under another account automatically, The capcha  requires a human intervention at each login, which takes too much of the spammers time.
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tnt666

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First, are you IMDB staff... it does not appear so

My message is a complaint to IMDB, I'm not looking for plain commentary from miscellaneous people here.

I've been a member of IMDB since before the internet was a visual space. I was probably one of the first 100 or first 1000 users way back when... spam has never been an issue... so apparently it was always possible to deal with it before.
For logins from long time members, it would just be smarter to have kept the old system of username and password, and maybe require NEW members to go through that hassle...

I clear out cookies on a regular basis, so I relogin several times a week. It's media... it does not require heavy id protection.
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Nobody

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spam has never been an issue
False.
.
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tnt666

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Feels like you're calling me a liar... sigh.
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bluesmanSF, Champion

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He's not...your comment was simply completely wrong.

By the way, additional steps regarding chatting are to keep abusive language, like "WTF???" off the site too...So you'd be a good candidate for having privileges revoked anyway.

The "chat" areas are the lowest priority section of the site. So, don't expect change in anything designed to keep abuse off.
(Edited)
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tnt666

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I've been on IMDB since 1994-5, I have seen plenty of disruptive disdain-filled posts, but I have not seen spam, not once. And according to multiple articles, increasing "security" on sites does little to diminish the prevalence of fake accounts.
So I see such practices as annoyances rather than useful. They are pushed by web designers as tools to increase their stranglehold and profits.
It's the same with bank and creditcard security, a majority of swindling, in the big picture, is inside jobs, and increasing red-tape at the user end does little to change that.
It is a social fad.
What really scathes me is here I am as a huge client of this database, with over three decades of loyalty and good contributions to chats and to the database, and my concerns are just being flipped off as dumb.
That does not constitute good customer service... if that is what you are intending.

At least back in the day when the IMDB feedback section was run by IMDB, at least we got useful answers :(
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bluesmanSF, Champion

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Spam has been reported here on this board many dozens of times in just the past year two years it's been here. If you haven't seen it, it doesn't mean it's not there. It happens. Remember there are many millions of boards...I would bet you're not seeing them all. I've seen spam on the INTK board many, many times and have reported it and seen the posts deleted and the users suspended. So I can tell you from experience, the site gets a great deal of spam (or got?). This board has also seen some, though it gets deleted quite fast by the IMDb staff and mods here or the Get Satisfaction staffers.

Not meaning to give poor customer service..I am just a user like you...but the site has clearly had issues with spam.
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DavidAH_Ca, Champion

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No, I am not staff. 

However, I see that Col Needham, the founder of IMDb, 'liked' my previous reply and did not add a comment. I take that to mean that he substantially agrees with what I posted and did not feel any of it needed correcting.
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Nobody

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I've been on IMDB since 1994-5 ... I have not seen spam, not once.
Give me one minute to find a recently active spammer on the boards ...

Here's one:

http://www.imdb.com/user/ur61522095/boards/

Please have a look at that user's list of posts.
Does that look like spam to you?
It looks like spam to me.

Previously, we have found and reported many other spam accounts
(board-spammers and list-spammers), many of whom were advertising
pirate video sites, gambling, etc.  Many spammers' posts and accounts
have been removed by administrators in response to our reports.
(Edited)
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Nobody

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I have to wonder how an active user has "not once" seen any spam in ~20 years  -- whereas I required less than one minute to find a quick example of a recently active spammer on the boards.

Over the past year alone, many spam accounts have been removed by administrators in response to our reports.  While such measures as captchas, authentication, etc. presumably help to reduce spam, some will continue to get through.  We users will continue to report spam whenever and wherever we find it.

The captcha doesn't bother me too much.  I don't mind letting IMDb set the cookie to keep me logged-in so that I don't have to fuss with the captcha too frequently.

(However, to note another related issue, I recall a complaint from a visually-impaired user who reported having some difficulty with the captcha.  IMO, IMDb should take note of that issue and seek to implement a login procedure that does not present a roadblock to visually-impaired users.  IMO, "accessibility" is not optional; it is necessary and required.)
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tnt666

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Still no reply from the up there on this...
-Why is the log-in (id and password) not directly accessible on the front page?
-And please, can we get rid of the captcha. Even at my bank account, captchas only come up for multiple failed attempts, not as the basic login. ... At least for those of us who have confirmed accounts, or who have been active on IMDB for many years.
Save the captchas for the new accounts.
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Nobody

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Even at my bank account, captchas only come up for multiple failed attempts, not as the basic login.
My bank is more careful than yours.  They require a somewhat complicated authentication process every time I log in.  But it doesn't bother me at all.
(Edited)
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tnt666

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Most bank breaches are inside jobs... so all that superficial security is just for show.
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bluesmanSF, Champion

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re:

First, are you IMDB staff... it does not appear so

My message is a complaint to IMDB, I'm not looking for plain commentary from miscellaneous people here.
Then why would you post here? This forum is for contact, but offers two ways. Post to the community (as you've done) or:

Note: this is a public forum: anything posted here will be visible to everyone.

For billing/payment issues, visit http://www.imdb.com/bill

For issues regarding accounts or questions involving non-public information, please log into your IMDb.com account and contact our support staff privately via this form.
I don't know why you're discussing banks. Banks don't get spam or flooding of votes. IMDb has had problems (different from what a bank would have) and have reacted by adding CAPTCHA. If it doesn't help, I am sure it will be removed. If it does, it'll probably remain.

To compare it to banks is a useless waste of time.
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Kip Droidi

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Defending Captch for the way IMDb uses them is a useless waste of time as well.
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Nobody

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... And then there's this ... security feature on the Get Satisfaction board...
But I suppose GetSat's security features are their responsibility, not IMDb's.
If you want to submit your thoughts to GetSat, here is their support board:
http://getsatisfaction.com/getsatisfaction
(Edited)
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tnt666

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OK, so I had a gripe with an IMDB feature, which I wish I could have communicated directly to IMDB, as I have done maybe a dozen times in two decades. But on IMDB helppages, there is no longer any link to a Contact_us form, we are funnelled instead to GetSatisfaction.
This is the only reason I posted this here, against all hopes actually.

Had I known, had it been obviously communicated, that there still existed a Contact-us form hidden in the GetSatisfaction border, I would have gone directly to that.
So it's lack of transparency on IMDB, and it's lack of transparency on GS.

As for GS login complexities, yes, that is a GS issue, separate issue entirely, but which was not obvious from the outset, as the transparency is not all there between IMDB and GS.

So at this point, I have now sent my message directly to IMDB. Further to this, I will send another message to IMDB regarding reinstating at least a small print direct link to the Contact-us form.
If users really want to have "debates" about issues, sure they can come here... but I've always found my answers were as needed by contacting IMDB directly.

I have, against my own favoured practices, bookmarked the Contact-us form... hoping that the URL won't end up changed once more.

Now is a better time to close the thread, as I feel we have fully dealt with the issue at hand.

Thank you
(Edited)
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uvbogden

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IMDb achieves highest web safety rating with use of its new CAPTCHA which prevents machine readers/writers and hackers from entering username and password-secured pages within IMDb. These high marks for website safety can be attributed to the fact that both legitimate and illegitimate site users are prevented from logging in to the site. Unfortunately for IMDb, their new CAPTCHA system is so bad, it deserves the award for the worst CAPTCHA of the year. In addition, it will prevent “hits” on the website, and prevent users from interacting with the site, contributing to it, etc.

 

CAPTCHAs generally consist of chains of broken or unbroken and often misaligned alphanumerics which are frequently composed of different fonts and font sizes. The general idea is to make it difficult for machines to read, but to also make it easily read by any literate warm body; it’s a way of filtering out machines and machine-like programs that are used for hacking and spamming websites. The IMDb CAPTCHAs often have a line of letters, and just below the letters is a mirror image of the letters. How do you type into the answer box a duplicate of letters with their mirror image? The letters also have dark lines running through them such that a letter may appear as a “c” without the dark line and an “e” with the dark line, or an “i” might appear to be a “t”.

 

Companies, like IMDb, that use CAPTCHA systems that are difficult for both machines and humans to read and duplicate, will have people leaving their site in droves when they can’t log in. Less hits on the website and less user interaction mean less ad revenue for the company in a downward “death spiral” that ultimately results in the demise of the company. I would hate to see this happen to IMDb.

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