Why the + button doesn't work anymore?

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Why + button to ad movie into my database doesn't work anymore?
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Marc Lagacé

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Posted 3 years ago

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3 years ago
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Col Needham, Official Rep

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Ordinarily this would be a local problem, however, with three reports now over two days, it appears there may be an issue affecting only certain locations more widely. 

Please can you let us know in which country you are located.  Also what happens if you open an incognito / private browsing tab in your browser, sign-in to IMDb there and try adding to your watchlist there?
(Edited)
3 years ago
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Chris Jackson

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This reply was created from a merged topic originally titled IMDb watchlist.

I am having the same problem. I cannot add any titles to my watchlist. I try to click on the + icon to add the title but nothing happens. My cursor doesn't even change to a hand. I have tried on different computers (both running WIN7). I have tried different browsers (Chrome, Firefox, and IE). Nothing works.

Note: This conversation was created from a reply on: broken button in "Sprectral" page.
3 years ago
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R.G.

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This reply was created from a merged topic originally titled broken button in "Sprectral" page.

the watchlist button is not working on the 'Spectral' page; http://www.imdb.com/title/tt2106651/?ref_=nv_sr_1, I cannot add this title to my lists(s)
3 years ago
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shiv sharma

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This reply was created from a merged topic originally titled add to watchlist button is not working.

cant seem to add anything to my watchlist.  the cursor does not even change when i mouse over the button and nothing happens when i click.

i was trying to add this title:   http://www.imdb.com/title/tt5071412/?ref_=rvi_tt

and i tested it with firefox and chrome to no avail. 
3 years ago
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Chris Jackson

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It works when I use the incognito option in Chrome. Thanks
3 years ago
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Michelle, Official Rep

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Hi Chris, Shiv, and R.G. -

To help our tech staff narrow down the issue,  can you confirm what countries you are located in?
(Edited)
3 years ago
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Marc Lagacé

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I live in Canada...but this morning the button is working normally.
2017-08-04T15:46:15+00:00
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Michelle, Official Rep

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Thanks Marc.  I'm glad to hear that the Watchlist button is working for you today, I am just waiting to hear back from the others on this thread to determine if this is still an issue for them.
2017-08-04T16:03:47+00:00
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Marc Lagacé

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But Michelle it doesn't work for all the titles, very strange
2017-08-04T16:06:44+00:00
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Michelle, Official Rep

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Can you post some examples of titles where  the Watchlist button currently doesn't work?
3 years ago
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R.G.

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I too live in Canada, Ottawa area, but as noted, the button worked the other day with no changes on my part, I'm using Firefox and Windows 7. 
It seems to be completely random titles that don't work
2017-08-04T15:58:13+00:00
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Michelle, Official Rep

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Thanks R.G., can you confirm if the Watchlist button is working for you today on all titles?  
3 years ago
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R.G.

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Not working (not checked) today:
http://www.imdb.com/title/tt1137450/?pf_rd_m=A2FGELUUNOQJNL&pf_rd_p=3160340042&pf_rd_r=0R27A...


Not working (checked) today;
http://www.imdb.com/title/tt0120591/?ref_=nm_knf_i1
http://www.imdb.com/title/tt0119654/?ref_=tt_rec_tti
http://www.imdb.com/title/tt0343818/?ref_=tt_rec_tti


Working (not checked)
http://www.imdb.com/title/tt0332452/?ref_=nv_sr_1
http://www.imdb.com/title/tt5117876/?ref_=nv_sr_1
http://www.imdb.com/title/tt2545440/?ref_=tt_rec_tti
http://www.imdb.com/title/tt3450958/?ref_=nv_sr_1


Working (checked);
http://www.imdb.com/title/tt0356910/?ref_=tt_rec_tti
http://www.imdb.com/title/tt1515091/?ref_=tt_rec_tti
http://www.imdb.com/title/tt0988045/?ref_=tt_rec_tti

 hope this helps
2017-08-04T19:30:59+00:00
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Michelle, Official Rep

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Thanks R.G.,  I will note these examples in the ticket for our tech staff.
2017-08-04T20:57:32+00:00
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Dan Dassow, Champion

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Michelle,

All of these worked for me. I live in the US, so my data point may not be relevant.

Is it possible that ads running on IMDb in Canada and other locations may be interfering with this functionality?
2017-08-11T12:59:21+00:00
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Michelle, Official Rep

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Thanks Dan - Yes, our tech staff suspect this is due to an ad issue.
3 years ago
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Michelle, Official Rep

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Hi Marc, Shiv, Chris, and R.G. -

Can you confirm if you are still experiencing problems with the Watchlist button?

If so, can you try taking a screen shot of your entire webpage (our tech staff suspect this is due to a localized ad issue, but without knowing the ad we can't pinpoint the problem)?
3 years ago
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R.G.

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I've gone back to all those I last listed and they work now, have tried random titles and everything seems to be working again.

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