Why is Credit not being added after 3 tries, even after multiple Data Verification proofs sent including screen-shot of credit on-screen!

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Why is my credit not being added? We have a credit in a film, it's on-screen in the end credits. We've supplied three different proofs through the Data Verification link that it is in the credits including a screenshot of the actual credit. Yet for some reason we have submitted it now 3 times with the data verification and the credit is still not appearing on our page after almost 2 months of trying!

First attempt - 130803-011226-628000
Second Attempt - 130819-222205-787000
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Paul Hazen

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Posted 7 years ago

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Giancarlo Cairella, Official Rep

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Mr. Hazen:

The most recent update that was submitted is being processed. There was a bit of delay while we determined whether this should be listed as an individual or company credit, due to the way the entry is listed in the film's end titles.

Based on what I've seen, I think that our editors will add both your name and the company credit to the film's page.

Please allow about a week for the changes to appear on the site.
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Paul Hazen

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Perfect, that's what we were hoping for as we wanted to at least get it listed on the personal page and then later add it to the company page once the personal one showed up on the site. Thanks for your help.

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