How to link Withoutabox videos to their IMDb title pages?

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Last two titles for which I've wanted to upload videos never get associated with the IMDb title page for some reason. Never had this problem until a few months ago, am doing everything the same (accounts linked, etc.) Yet months later, the WAB project displays this legend: "Your IMDb title page is pending setup. Upon approval, your title page will be available within 48 hours of it's creation," and it never is approved or gets associated with the IMDb page. Consequently the trailers, although uploaded and showing on the "My Videos" page, never associate with the title and therefore are unaccessable to visitors. Also this makes it impossible to associate the trailer with the actors in it, since the updates never seem to get made. Any suggestions appreciated, thanks!
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Lee Martin

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Posted 7 years ago

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Michelle, Official Rep

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Hi Lee -

I'm not certain why your Withoutabox Videos aren't linking automatically, if you provide me with the IMDb link to your Videos I can then link them to the title pages for you.
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Lee Martin

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Thanks so much, I really appreciate it!

Title #1:
IMDb page: http://www.imdb.com/title/tt2632128/
Video: http://www.imdb.com/video/wab/vi18785...

Title #2:
IMDb page: http://www.imdb.com/title/tt2705136/
Video: http://www.imdb.com/video/wab/vi52367...

Lee
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Michelle, Official Rep

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Hi Lee -

No problem! I linked the two videos to the title page, they should be displayed on the title page within the next 24 hours.
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Alex Haney

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Hi Michelle, could you extend the same service my way? I've got 5 videos up now and another demo reel I'd like to upload. Could use some serious help linking these. Thanks so much. Alex
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Emperor, Champion

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If you can supply the links, like Lee has, it'll make Michelle's job easier.
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Michelle, Official Rep

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Yes (thanks Emperor!), Alex can you please provide me with the IMDb link to your Videos and title pages, thanks!
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Alex Haney

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I can supply. I can indeed.

http://www.imdb.com/name/nm1889736/ - My Name page. The "related videos" on my page are hardly related at all. I have at least these 5 videos that I'd really prefer to see on my page instead of what is there currently.

Title 1
http://www.imdb.com/video/wab/vi39396... - video
http://www.imdb.com/title/tt1859470/ - Title Page

Title 2
http://www.imdb.com/video/wab/vi26002... - Video
http://www.imdb.com/title/tt2367074/ - TItle page

Titles 3 & 4 are awaiting title pages via an IMDB qualifier.
http://www.imdb.com/video/wab/vi47799... - Video
http://www.imdb.com/video/wab/vi96460... - Video

and Title 5 is connected to it's title page properly however still does not show up as a "related video" which is the most prominently featured video real estate on the page it seems.
http://www.imdb.com/video/wab/vi36711... - Video
http://www.imdb.com/title/tt1956663/ - Title Page

And it would be really great if this clip was no where near my name page without losing my credit on it's title page:
http://www.imdb.com/video/wab/vi30216... - Video

Thank you very much for your help Michelle!
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Michelle, Official Rep

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Hi Alex -

I was able to link the first 2 Videos to the title page (and your page), however, the 3 & 4 Videos won't be able to be linked until the title page is listed on the site, once they are listed, let me know and I can link the Videos then.

I also linked your name to the 5th Video, it should be displayed on your IMDb page shortly.

Lastly, with regard to removing the Video clip you referenced, I can't remove it as this clip is automatically derived from the titles in your filmography, as this video is automatically linked, I cannot remove or suppress it.
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Alex Haney

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Thank you Thank You Thank you!!! It looks great.
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Stefan Hajek

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Looks like this is a regular occurrence that could use a fix. Can I get some help on this as well?

http://www.imdb.com/video/wab/vi30422...
http://www.imdb.com/title/tt2799748
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Michelle, Official Rep

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Hi Stefan -

I went ahead and linked your Video to the title page.

Also, I discussed this issue with our staff and unfortunately, the way the system currently works, if the Video is uploaded prior to the title page, the system will not link the two.

As a workaround to this issue, you can link your Video directly via the site. Find the 'Frequently Asked Question' section located below the video and click on 'How to report video problems'. You'll see a link which you can use to "suggest corrections for IMDb title, series or names associated with this video" -- click on it and follow the on-screen instructions to associated the video to a title and/or to the names of people featured in it.
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Stefan Hajek

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I could see how that's a problem. However, not relevant in this case, as the IMDB title page has been up for over a month and the trailer (video) was just uploaded yesterday. So, the staff might want to re-visit and see what the deal is. Also, on the title page itself, the option to upload a video seems to be absent, a feature which might help also to rectify the situation. Regardless, thanks for the help and insight.
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Chelsea

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Hi Stefan. Thank you for bringing this to our attention. I checked your account and found the issue. Your Withoutabox project had not yet been associated to the live title page. I just went in and manually associated the two. Moving forward, your videos should automatically attach to the title page within 48 hours of the upload completing processing. Please let us know if you run into any further trouble.
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Stefan Hajek

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Thanks for that. Is that something that I should be doing manually through WAB, or is this an isolated issue on their side?
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Lee Martin

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Hi Chelsea,

Would be able to do this for my account as well? I have occassion to periodically upload videos to existing title pages and the problem persists on my account as well. Thanks so much!

Lee
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Chelsea

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Hi Stefan,

Sometimes there is a delay in associating the project to the title page. If you ever run into this again with any of your other projects, just get in touch with us via this link:http://www.imdb.com/helpdesk/wabsupport

Hi Lee,

I have matched your project to your Withoutabox project as well.
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Chelsea

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For anyone else having trouble getting your video to display on your title page, please contact us using this link: http://www.imdb.com/helpdesk/wabdispl... and we will help get it sorted for you.
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Lucas Pavetto

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Hi Michelle, could you extend the same service my way? I've got 1 trailer up now. Could use some serious help linking these. Thanks so much. Luc

trailer http://www.imdb.com/video/wab/vi971483929/
imdb title http://www.imdb.com/title/tt2820008/?ref_=ttfc_fc_tt


(Edited)
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Michelle, Official Rep

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Hi Lucas -

I linked the Video to the title page and it should be displayed on the title page shortly.  If you have this issue occur for other Videos in the future please contact us using this link: http://www.imdb.com/helpdesk/wabdisplayvideo  Thanks!

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