Restore date problems error message check that the file is accessible

  • Problem
  • Updated 3 years ago
  • Solved
When I try to restore a back up from my mem stick I get the message "Failed to restore data. Check that the file is accessible" If I restore on another computer to the InFlow program, this restores fine. I can't understand why the same back up restores ok on one computer but not on another. Would it be worth while exporting all my data to desktop on the computer which will not restore, then uninstalling the program and putting fresh InFlow on and trying to restore to that? Your early reply would be appreciated.
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bbromley2

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  • frustrated

Posted 3 years ago

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Siobhan, Official Rep

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Hi there,

I'm so sorry to hear that you're having problems but pleased that you at least have access to your data on the other computer. Yes, I think that a full clean up and re-install might indeed help with this issue. The instructions for how to do so can be found here: http://www.inflowinventory.com/Knowle...

Once you've done this please try restoring again and if you're still having trouble please do let us know!

Cheers.
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bbromley2

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Having problems uninstalling program as get to Step 1 )3) Add remove programs and will not uninstall when I click remove - says uninstalling and done and comes up with Ooop we have a problem installing inFlow???
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Siobhan, Official Rep

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Hey there,

I'm sorry to hear that! We've seen some difficulty on occasion which can be corrected by going to the following folder:

Win 7/Visa: C:\Program Data\Package Cache\
XP: C:\Documents and Settings\All users\Application Data\Package Cache\

Within that folder (whichever is applicable to you) there are a series of folders that begin with "{...". Each will have files from installations you've completed but within one you'll find a program called either "inFlow_setupx86.msi" (if you're on 32-bit) or "inFlow_setupx64.msi" (if you're on 64-bit). Please right click and choose "uninstall" from the resulting menu. Once you've done that you should be able to restart the control panel and continue on with your clean up.

If you run into any trouble please let us know!
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bbromley2

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Managed to get all uninstalled and reinstalled but still cannot restore from memory stick or desk top via restore facility only wy to do it is by export and import - any ideas?

Thanks
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Siobhan, Official Rep

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Hi there,

Glad to hear that you got things uninstalled! What sort of errors are you seeing when you try to restore? Is there any way that you could log into our live chat here: http://www.inflowinventory.com/softwa... to discuss this in real time and see if we can't get things sorted out for you?

(for those following the thread we will post an update once corrected).

Thanks in advance!
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bbromley2

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The same error as before

"Failed to restore data. Check that the file is accessible
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bbromley2

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Tried the live chat but at moment not open.

Will try again later

Thanks
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Siobhan, Official Rep

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Hi there,

I'm so sorry to hear that you're still having trouble! We're available in live chat between 10am and 6pm EDT Monday-Friday and are online currently so if you're available please do sign in and we'll take if from there!

Cheers.
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bbromley2

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Siobhan, I am wanting to get on live chat with you regarding above but not open as yet

Beverly Bromley
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Sunny, Official Rep

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Hi there!

Our live chat is opened from 10am from 6pm EST Monday to Fridays. I'm currently on and will continue to be on for a couple hours. If you're available, please come find us on live chat so that we can talk about this matter!

Cheers,
- Sunny
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bbromley2

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Hi tried to go on live chat but nobody available - I only work Tuesday to Thursday - if you could get back to me perhaps with a time on Thursday between 10am and say 3pm when Siobhan or Sunny will be available to chat this would be helpful.

Thanking you
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Sunny, Official Rep

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Hi there,

How about 11am EST on Thursday? It'd be great if you could provide us with a number to reach you.

- Sunny
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Stephen, Official Rep

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Hi Beverly,

FYI I have hidden the phone number you posted here to protect your privacy, but thank you for providing that information. We will call you tomorrow morning. Are you in the United Kingdom? Otherwise, please let us know which country code to dial when calling you. We are in Toronto, Canada, so we'll try to adjust the time depending on your timezone (within the constraints of our own hours).
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bbromley2

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In UK time here now is 9.30am
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bbromley2

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Sorry didn't realise you were in Toronto, Canada and find there is a 5 hour difference, UK being 5 hours in front of you - so if any help I could go on live chat with you this evening from my home (different phone number)

I will go on live chat at 7pm this evening which I believe is about 2pm in the afternoon at your end.

Is this ok? - Please let me know a.s.a.p
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Siobhan, Official Rep

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Hi there,

Absolutely! We are available anytime between 3pm and 11pm your local time so come on over whenever you're free!

Cheers.
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bbromley2

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Hi, its Beverly, help with the restore from memory stick problem
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Siobhan, Official Rep

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Hi Beverly, just wanted to thank you for stopping by the live chat. To those following the thread we will post the solution once it has been discovered however at the moment we're still troubleshooting the problem with Beverly.

Cheers.
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bbromley2

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I have sent the log from work but appears to be nothing on it - look forward to speaking with you tomorrow
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bbromley2

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sorry today Thursday
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Siobhan, Official Rep

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Hello all,

So we`ve figured out what was going on with Beverly`s system and in case there are others tracking this thread I wanted to provide further instruction.

It appears the problem was related to permissions in Windows XP and what ended up correcting the issue (both for the log file and the database restore) was locating the database folder (on XP C:\Documents and Settings\All Users\Application Data\inFlow Inventory\) and completing the following:

1. Locate folder and right click it, choose properties.
2. Click the "Security" tab and highlight your windows profile in the list.
3. Click the allow "full control" in the second table within this window.
4. Click Okay.

This should correct the problem and allow you to restore your database.

Cheers!
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bbromley2

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Fantastic assistance from Sibhan, I can have a happy face now
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Pete Bartram, Champion

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Hi

I've got a user who's having this problem on a W7 system; can I check that this solution applies, & if so which folder to apply the permissions to? There only seems to be one in his Users/username folder, which is in his Appdata/Local folder, but it only contains inFlow_patch.exe.

Thanks
Pete
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Stephen, Official Rep

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Hi Pete,

The corresponding directory in Windows 7 would be:
C:\ProgramData\inFlow Inventory

If that doesn't work, please take a look here:
http://www.inflowinventory.com/softwa...

Particularly the one with installing SQL SMO objects. Thanks!
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Pete Bartram, Champion

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Hi Stephen
Thanks for the advice. Unfortunately, none of the suggestions seem to have worked, and in fact he now finds he can't load a v2.4 database that he had been working on either; the error message appears before the usual warning that the database needs to be updated (our database is 2.5.1) - and this is happening now on two computers, one Vista (sorry - I thought it was 7) and XP.
I've asked him to send me his log file so I can forward it on to you if it's any use, and meanwhile he's going to uninstall, reinstall v2.4 and see if he can access his old database again.
All the best
Pete
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Siobhan, Official Rep

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Hey Pete,

Keeping copies of those databases is key and getting us a copy of the log file should help us troubleshoot with you. In terms of the Vista machine, the location is still the same place as the Win 7 machine so that shouldn't be a problem. Please do get in touch once you have more information. Email will be support@inflowinventory.com

Cheers!