Text Message Received Time Doesn't Match Actual Time?

  • 5
  • Question
  • Updated 7 years ago

One more question:
My time is clearly set on the right timezone (-03:30 GMT) as it matches the time on every other clock in my house (Now 11:08). However, I receive text messages that I know were JUST sent, and the time displayed on them is an hour and a half earlier (i.e. I just received a text message that said it was 9:30 AM, when it was really 11:00 AM).

How do I fix this?
Photo of Michael Lee

Michael Lee

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 5
Photo of Martin


  • 554 Posts
  • 78 Reply Likes
Hi Michael
Based on your timezone I'd guess you're somewhere in the extreme east of Canada (Newfoundland maybe?). The hour and a half difference *may* be due to a timestamp being applied by your network operator: if you are in E Canada and your phone is on either Telus or Koodo (both of whom are based in Toronto which is GMT -5:00), the 1:30 discrepancy is at least consistent. We have noted some instances of text messages sent by customers in Canada having an incorrect time stamp (an issue which Telus/Koodo themselves are in the process of rectifying).

If all my guesswork is hopelessly wide of the mark, please let me know. If it's right, the problem should resolve itself shortly.

Photo of janelleklettke


  • 7 Posts
  • 0 Reply Likes
I've had this problem too and over a month ago on this very site an employee said "telus is aware of this problem and it is being looked at to be fixed and will hopefully be fixed within a month or so..." How true can this be, obviously. How frustrating.
Photo of Danielle Heppell

Danielle Heppell

  • 1 Post
  • 0 Reply Likes
mine does it too except my text messages are 3 hours ahead lol support lady said it was the stupid phone, what can you do??
Photo of Richard


  • 996 Posts
  • 75 Reply Likes
blame the support lady for stupid advice ;) seriously I wouldn't worry about the time error just be grateful you're receiving text messages.
Photo of Julia VanLaar

Julia VanLaar

  • 1 Post
  • 0 Reply Likes
Mine has the same thing ... my text messages are 3 hours ahead.