Can't link to Facebook. Please help!

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  • Problem
  • Updated 8 years ago
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I'm unable to link to my Facebook account. After I enter my FB username and password, Instagram processes it for a bit, then the password section goes blank. I've double and triple checked to make sure I'm using the correct username/password combination, so it's not me. Help!
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raferrell3

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  • frustrated

Posted 9 years ago

  • 19
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Josh Riedel

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Official Response
Unfortunately, in V1.0, we have a bug that causes Instagram to crash when trying to connect to third-party services such as Facebook if the password you're using contains an ampersand (&). For now, if you're using an ampersand in your password, you'll need to change your password on that service before you can connect with it through Instagram.

If that issue doesn't seem to be the problem, there have been some temporary issues with the Facebook API (which is how Instagram is able to "talk" with Facebook) that we hope will be resolved shortly. Thanks for understanding.
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coneybeare

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My password does not contain an ampersand. I dont think this should have been merged with the can't link facebook problem. The problem I am seeing is that when using facebook connect, I get the standard login page for a normal mobile site, then after the password is entered, the login page shows again with no error message or confirmation of anything. This appears to be a different issue.
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raferrell3

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Yes! coneybeare described my problem more elegantly (and informatively) than I could
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Mike Krieger

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@coneybeare: hey man! Long time no talk :) I've been trying to track down this FB without much success so far. Would you mind sending me your UDID at mikeyk@instagr.am and I'll cook up a build that has some extra debugging we can use? Thanks!
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pointbypointuk

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my password also doesn't have ampersand and get exact problem... password is 11 chars long, no non-alphanums
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lacykatherine

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Same here! no ampersand or unusual characters in my pwd (7 letters and 1 number) Login page comes up, and as soon as I enter my password and hit submit, the password field goes blank.
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Kyle Cherry

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Is there any way you could make it so we could connect with facebook on a PC on the instagram website and the connection would carry over to the app?
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puznbootz

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Trouble linking my account to Facebook. =( Typed in the correct login and password under configure but it just won't sync

This reply was created from a merged topic originally titled
Can't link with Facebook.
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sunline.liu

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I can't upload images in Facebook,
but sometimes can upload...

My Twitter、Flickr can upload,
Facebook always can't upload.

This reply was created from a merged topic originally titled
I can't upload images in Facebook.
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Daryl

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For me Tumblr and Twitter work. My Facebook problem is exactly the same as 'coneybeare's.
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dave

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updated to 1.03 and still the same problem...
HOWEVER - went onto Facebook, changed password to simple 6 chars and 1 number at end, went back onto Instagram and IT WORKED...

am not going to change pwd back, as can't be bothered and it needed changing anyway....

REALLY hope this helps other people....
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coneybeare

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I can confirm a password change on the facebook side made this work. Mike, I did a little debugging for you. Resetting the password to something simpler made it work, but then changing it back to the original, failing, password also worked. Perhaps a server side bug on facebook is preventing login from some accounts, but a simple change password to something else, maybe a login with the new one first, and back might be a good workaround to tell customers.
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Graham Speed

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Hi, having the same problem but it's definitely on Facebooks side, just tried logging into the Facebook site on my iPhone, the mobile version, and it did exactly the same thing. Password field went blank.
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enzeru21

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Its still having this problem on mine, tried to change the password, but its not working still!