I can't upload any images

  • 35
  • Problem
  • Updated 7 years ago
So, Instagram looks great. I love the idea of it. But every time I try to post an image, it simply says, "Failed" and gives me a retry icon and an x button to remove the image. At first I thought this was because I was posting to some other services, but setting to only send to Instagram failed too.

Known issue? Timeline for a fix?
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Jamie Phelps

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  • disappointed

Posted 9 years ago

  • 35
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Kevin Systrom

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We're so sorry. We think it should work again!
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Kevin Systrom

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If people are having this issue still, please email us support@instagr.am
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tnkgrl (Myriam)

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Still not working.
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Mara Angeliine

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my instagram only lets me upload one..
and doesn't translate de emoji icons even though i have the keyboard properly installed..
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Martin Janiczek

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I have this problem when I'm on EDGE / 3G. When I connect to WiFi, it's all OK and I can upload.
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Kevin Systrom

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Hi Martin, where do you live (Country)?
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Martin Janiczek

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Hi Kevin, I live in Czech Republic. I don't know about any limitations by ISP (like disabling image uploads etc.), everything works fine except for this one thing.
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Kevin Systrom

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Can you confirm that other websites load quickly over edge in safari? (something like youtube.com or nyt.com) Let me know how long those take
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Martin Janiczek

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I should have noted that I have a FUP in effect. YouTube loads for ~50 seconds, NYTimes ~140s. Maybe the Instagram has a time limit for the upload (like "if the client doesn't send it in 30 seconds, drop the connection") ?
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jen_naulls

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Same problem - it worked fine until yesterday & now I can't share any images although my feed is updating fine & I can see my friends images & can like/comment ok. Incredibly frustrating.
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Josh Riedel

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hey there, sorry to hear you're having trouble. can you please email us at support@instagr.am so we can take a closer look? thanks!
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María Eugenia

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I have the same problem, instagram just let me pick my picture and then it shut down.... I recently downloaded the app so it only work for a few days.. and I am using wifi because it's an iPod not an iPhone... Pleas help :(
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yon.bcps

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I feel if I type in the location manually, possibility of upload fail is much higher than without location.
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Buck Bullet

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I have the aforementioned issue when not using wifi - it invariably fails, whereas it almost always works with wifi.
Works fine for me otherwise!
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jlq822

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For me, I can only upload photos when I'm on 3G but it fails when I'm connected to WiFi which is most of the time. Someone from the Instagram team advised me to log out then log back but it didn't solve the problem for me. :(
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haklaojp

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I have a same problem. I can't upload image with WIFI, but can with 3G.
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Jean Pierre Michaud

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HI I CANT UPLOAD ANY PHOTOS IN MY HOME WIFI, I HAVE TO DO SOMETHING TO MY ROUTER? PLEASE TELL ME
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Joanne Tiong

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i want to upload photos on the go. there wont be wifi everywehre.
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Martin Janiczek

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I just want to say that the problem seems to be solved for me. No more "Failed" - even with the EDGE it uploads without problems. Thanks, guys!
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Tina

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I really love instragram. But every time I try to upload an image or to refresh my Feed, it fails. I ́m from Germany and it doesn ́t matter if I ́m on Edge, 3G or Wifi - it just doesn ́t work. To log out and log back won ́t help either. So frustrating. :(

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Godpipo

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I have the same problem as Tina, although I don't live in Germany but in the Netherlands. Nothing works, not on WiFi, 3G or anything else. Sometimes the timeline refreshes so I can look at the pictures of the people I follow, but I can't post any pictures of myself (to be precise, it worked just two days)

I'm very frustrated with Instagram right now!
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Kodi

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The same thing happened to me. The app worked initially and has failed to finish a single photo since. :(
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mariebisquits

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same thing to me!
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bsholtojones

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i have the same issue...works on wifi, fails to upload on 3g...i'm in Australia, and it worked fine initially...
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Caryn Cheah

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i cant upload pictures as well!!! It works when i just got my iphone and since last week i couldnt upload anything at all!! pls help!!

or at least tell me what should i do..i did reinstall it again..tried on 3G or wifi..on & off phone but none is working...

i am sad..
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castle

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Me too. Tried with a lot of different pictures.
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sue.scrappy

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i've uploaded just fine, but tonight i took the same photo 3 times and it's on my instagram photo roll, but failed to show up on fb, although i didn't get a fail msg
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Awood

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I'm having this problem with my wifi network at home. The image just never seems to finish uploading, it just says 'processing' and the wheel is spinning in the corner.
Restarting my phone solved it last night.
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Bruno Bloch

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same problem here - ever since the last 2 versions most uploads fail ... before it was working just fine. could it be that your are using some ports that might be disabled by some phone carriers ? can ́t you use a http modus ??
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MaïlisD

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Hi, when I want to make or modify a photo it leave ! I can't upload photos anymore :( Sorry if my english isn't good... :/
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teresa

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. I am having issues uploading pics.
I downloaded the instagram app to my iphone 3g recently and I am not able to
download pictures. I think when i first started using the app I was able to
download 1 or 2 pics but now everytime i try, it allows me to select a picture,
but then the app closes on me before completing the download. I don't get
warning or failed message signs that I read from other readers. Also, this
morning, I deleted the app and reloaded it as some people suggested but that did
not work. I also connected to wifi rather than my 3g that still did not solve
the problem.
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Thiencharas W.

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Same problem here in Thailand, I couldn't load anything while using edge/3G but it works perfectly on wifi. I already delete the program and reload it and it is still not working. Please help
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ICEPIN

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Me2. 3G, WiFi, Germany. But only problems with pics from my Archive. My Internet is fast enough and other pages load fast...
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kpaulino17

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I have the same problem!! But I tried logging out and logging back in and now it wont even let me log in. I have internet because I checked it and I have full signal at the top of my ipod!... I emailed you guys a couple minutes ago so i hope this can be fixed!!
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María Eugenia

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I have the same problem, instagram just let me pick my picture and then it shut down.... I recently downloaded the app so it only work for a few days.. and I am using wifi because it's an iPod not an iPhone... Pleas help :(
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chokladelefant

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I have the same problem; I can't upload any photos. I get the fail-message. But I researched some on, surprise surprise, Google:

http://instagram.zendesk.com/entries/...

That should help.
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Tazx Bruno

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My Instagram nothing works in WiFi, 3G or anything.
The timeline refreshes so I can look at the pictures of the people I follow, but I can't post any pictures.
I have sent an email to support and so far NOTHING answer or solution ...

I'm very frustrated with Instagram, Just the most used application on my iPhone...