Photos not saving to Camera Roll

  • 58
  • Problem
  • Updated 8 years ago
  • Solved
I'm having trouble with photos not saving to my camera roll - it's driving me crazy as I can't seem to get/download the originals anywhere else. :(

Anyone else having this issue?
Photo of Kimberly Yau-Maltese

Kimberly Yau-Maltese

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  • frustrated

Posted 9 years ago

  • 58
Photo of Kevin Systrom

Kevin Systrom

  • 56 Posts
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I think we have an issue when the phone runs out of memory it doesn't save to the roll. We'll fix this in the next version. We sincerely apologize for the inconvenience right now.

Good news is that our web interface will allow you to fetch your photos soon -- so don't worry, they haven't been lost forever.

If you want to keep originals, go into your settings app on the iphone and click instagram. You'll see the option to save originals there -- that should work, though they won't be the filtered versions.

Again, sorry for the inconvenience, we're working on it! Thanks for hanging with us!
Photo of likgo.lai


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woww~~~that's a super good news!!!! But how can we know the website is ready to give us fetch the photos??