Problems with Facebook Friends & Publishing to Facebook

  • 32
  • Problem
  • Updated 8 years ago
  • Acknowledged
Every time I click on 'Find my Facebook friends', I immediately get an error that reads "Couldn't load users". I'm not even given the option to connect to Facebook so I don't even know how Instagram is trying to access that info.

Furthermore, I've had trouble publishing my photos to Facebook. I set the slider on the last step of sharing a photo to share on Facebook, but nothing ever published.

I dug around the settings of the app and never found a place to enable Facebook options. I don't remember if during the first time I fired up Instagram if I was given those options. I even tried uninstalling it from my iPhone and iTunes and starting from scratch.
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CampSteve

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  • frustrated

Posted 9 years ago

  • 32
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Josh Riedel

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Hey there,

If you've connected your account with Facebook to share your photos, that's why the app is trying to load users when you click "find my Facebook friends." As a first step, can you try logging out of Instagram and logging back in? That should log you out of Facebook as well. Once you log back in to Instagram, try connecting with Facebook through the friend finder tool first. Let me know if that helps.
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Rick

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I am also unable to connect to Facebook. Tried the above with no luck. After typing in my FB password and pressing the 'Login" button, my password disappears leaving the field blank. I'm stuck staring at the same "Welcome To Facebook" popup in Instagram :(
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papillon420

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I have the same issue as Rick!
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njoubert

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I also have the same issue as Rick, I enter my username/password and nothing happens when i click okay!
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sues19

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I've followed the steps: logout, login, click Find FB Friends, logon to FB is through IG, but my photos still aren't showing up on FB. What am I doing wrong? VERY frustrated.
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josh

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So it won't allow me to even connect with facebook directly. when i go to share with facebook I get the load scroll and then it never takes me to fb
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Ian Labardee

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I had the exact same problem, but I think I found a solution. Here's what I did (not sure if all of this was necessary, but it worked):

1.) Delete Instagram from iPhone
2.) Deactivate Instagram access in Facebook (Account > Privacy Settings > Apps. Games and Websites)
3.) Reinstall Instagram on iPhone
4.) Login to Instagram, Configure Facebook, Twitter, etc. again.
5.) Post (success)

Hope this helps!

P.S. Deleting Instagram from your iPhone doesn't kill your photos since they're on the server. Just FYI.
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C.J. Maziarz

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This is pretty frustrating! I have tried everything listed by other users and it just keeps erasing the password and hanging. Hope this gets fixed soon or I may lose interest fast.
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njoubert

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I have this exact issue
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starbull

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same here. =(
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Johannes Faigle

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Same problem. After entering my credentials nothing happens except password field is blank.
logout/reinstall doesn't work for me
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Alison Maloney

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I'm having the same issue as Rick and Johannes above. FB uploads are pretty much the biggest reason I want to use Instagram...
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Diego

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Same problem here.. I just read an article on NYTimes talking about this app, so I installed the app but it turned to be a very frustrating experience... I'm a heavy FB user and it does not work AT ALL =(

It is a shame, this app could gain several fans...
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Jesse Gardner

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Ditto.

Twitter reports bad username/pw even though I'm using the correct ones and Facebook returns me to the Connect to Facebook dialog box with an empty password field.
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sheepX

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I have the same problem as Rick. : (
I uninstalled and installed instagram again, but the problem still exists.
Hope that the problem will be solved soon!!
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bmenoza

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Experiencing the same problems as most other people here. I'm able to enter my Facebook credentials fine (i.e., no error is returned), but the login screen reappears.

Might it have to do with changes to how Facebook is authenticating users and machines (in Facebook Account Settings > Account Security)? After the first login attempt, I receive a SMS notification that '"a mobile device" was added to your Facebook devices.' Subsequent attempts "fail" as well.
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bmenoza

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For what it's worth, if you can log into touch.facebook.com through Mobile Safari, then you can connect with Instagram.

1) Switch from Instagram to Mobile Safari.
2) Log into touch.facebook.com.
3) Once logged in, return to Instagram.
4) Go to your profile and click on "Find my Facebook friends."
5) If prompted, log into Facebook again and authorize Instagram.

This should work when you configure Facebook for photo posting.

I just tried it now and I'm able to find friends and post pictures just fine.
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Kyle Cherry

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I have tried this and it did not work.
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Tee Taylor

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Me too! No FB is no fun.
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Alf Brand

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Another me too on the facebook issue. I enter my creds. but it doesn't connect.
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Diego

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Hi all,
I wonder if this is an issue related to IOS version? I'm using an iPhone 4.. what about you?
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Rick

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Just tried bmenoza's solution up above and actually found out that I can't log into touch.facebook.com (via iPhone4 Safari) but I am able to login into m.facebook.com. Hopefully this means a fix is possible!!!
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Johannes Faigle

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Wasn't able to login to touch.facebook.com first, but were able to login to m.facebook.com and full site (www.facebook.com). after my login at full site, i could login to touch.facebook.com and now find my facebook friends and post to facebook work in instagram!

quite a pain in the ass but at least it works ;)
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Alf Brand

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Ugh - followed your steps, still no luck for me :(
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Kyle Cherry

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Also tried this and did not work.
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Rick

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No luck here as well. Although I was able to log into touch.facebook.com after logging into the full site.
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Johannes Faigle

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hm.. after my first successful login to touch.facebook.com I launched facebook iphone app and opened facebook on my laptop. I didn't mentioned this because i thought (and still think) that these steps didn't matter. but maybe you want to give it a shot
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Diego

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I had enough of this crappy app.. Customer Support is really bad, I was expecting a more proactive response and prompt fix. Well. anyway, you can search the top-ten 2010 iphone apps on google, and you can find plenty of nice apps... Good luck!
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Josh Riedel

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Sorry to hear that, Diego. Just to be clear, this is an issue with the Facebook API, not Instagram.
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Alf Brand

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Got it working!

This issue not on Instagram, turns out I was having the same issue with other apps that connect to facebook. Here is how I got it to work.

- Go to facebook - Account Settings > linked accounts
- Set it to auto log you in when also logged into gmail (the email associated with my fb account)
- Restart Instagram
- Connect

Good Luck
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Kyle Cherry

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tried this and it did not work.
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Josh Riedel

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Hi everyone,

Unfortunately, this is an issue with the Facebook API, not Instagram. It looks like a couple of you have managed to work around this problem, and I recommend that others who are still having issues read through this thread and see if other users' solutions work for them.

If you're still unable to connect, please contact Facebook's support team. Sorry we can't provide more direct support with this issue.
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neil Walsh

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Another me too... enter correct password and get blank box in return... app is useless to me until we can get a fix on this...
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zennia.barahona

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I had the same issue but was finally able to get Facebook Connect to work with this app as well as a couple others on my iPhone that had the same trouble. What worked for me:

1. Make sure you can connect to all three of the following via iPhone Safari-
www.facebook.com (full site)
m.facebook.com
touch.facebook.com

If you can't connect, use the above tips to connect.

2. Go back to Instagram and try to connect to FB. Click on the 'forget your password?' link. It will then send you an email and/or txt code to change your password. You DO NOT have to actually change it at all. Once you receive the code restart Instagram and enter your password.

Then I was in! Let me know if this works for anyone else :)

I only had to do this once via Instagram and all the other apps on my iPhone automatically connected via FB after that!
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Rick

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This finally worked for me. I had tried all tips listed above and nothing worked. 2 days ago I just decided to try logging in (expecting it not to work again) and I was connected to FB. Weird. I would recommend trying to log in every couple of days. It seems to be a FB issue.
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starbull

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booo. FAIL.
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Geoff Rose

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This is a weird issue. Mine was working perfectly, but accidently pushed the 'Reset sharing settings' button. Big mistake. Now I can log into facebook via the configuration, but it shows me the Facebook mobile page...

I've tried all sort's of the above combo's including deleting the app and unchecking / re checking sharing privelages... still no joy!
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jancervinka

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I have exactly the same problem. Facebook logs in without any problem but instead of authorizing instagram it just displays the FB mobile site.