IG Appears to Not Load At All - Mar 25th - Official Thread

  • Problem
  • Updated 3 years ago
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Ah Google what a fickle relationship we have. =p For those now having issues (I don't have them yet, must be a rolling update) do you even see the "Integrated Gmail" link in the top right corner? FYI, work will keep me away from my computer post of the day but when I am able I will investigate.
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Posted 4 years ago

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Official Response
Hey Everyone,

Here is an update...

1) Gmail updated the gChat interface in Google.

2) This is used as a root element for the creation of the other elements such as Mail, Calender, Reader, etc...

3) The change has resulted in a new structure of that element and new classes assigned to them.

4) Now that I know the problem and its cause, I am working on a fix.

5) I hope to have a beta of this fix out tomorrow (Sunday, Mar 26)

Thanks for you help and patience.

Michael
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Okay making some progress but this is not a complete fix but need some feedback related to:

1) Does it load at all?

2) Are you using an app or regular account?

3) Are you using multiple inboxes?

4) Are you using right side chat?

I have disabled drag & drop sidebars temporarily and a few other features. I have to go to work now but wanted to post something...

Here is the beta link: http://bit.ly/IG2616b1
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Here is beta 2, I believe this fixes all that is broken. One important note is that it will break support for older app accounts that haven't been updated yet (old chat box and link bar at the top). I will work on that next but since they comprise < 2% of users so I will aim to get this released by Mozilla first. Here is the beta link: http://bit.ly/IG2616b2 and questions to answer if it doesn't work properly.

1) What does not work?

2) Are you using an app or regular account?

3) Are you using multiple inboxes?

4) Are you using right side chat?
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Thanks everyone for the feedback...

I am going to push one more beta tomorrow with the app accounts fix. I will need to make sure it didn't break anything in regular gmail. If all goes well I will see if I can't get Mozilla to fast track its release.

Like I have said before without your help, IG wouldn't be what it is today.

Michael
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Alright so I lied, turned out the apps fix was pretty easy. =) Here is beta 3. If this gets IG's google apps users up and running again I will release it tomorrow to Mozilla.

http://bit.ly/IG216b3

Enjoy!
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Hey All,

Thanks for all the help! Here is IG 2.6.16 Final (few minor bugs left but I will get to them soon). It should be good to go. Please confirm it works for you.

Thanks!
Michael

http://bit.ly/IG2616Final
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Mozilla has approved 2.6.16, it should be rolling out soon. Thanks for everyone who provided feedback. Please consider making a review on the Mozilla addon site.