IG Appears to Not Load At All - Mar 25th - Official Thread

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  • Updated 3 years ago
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Ah Google what a fickle relationship we have. =p For those now having issues (I don't have them yet, must be a rolling update) do you even see the "Integrated Gmail" link in the top right corner? FYI, work will keep me away from my computer post of the day but when I am able I will investigate.
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  • fickle

Posted 4 years ago

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CP

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NO LINK. Could have solved a ton of confusion if you guys had posted anywhere in docs that we were supposed to look for a link.... i.e.
Instructions:
1: Install Update
2: Open your regular Gmail page
3: Look for an IG link in the upper right and click on it.

This does not appear to exist anywhere....

plus I don't have the link... :)
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ReadingTub

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No link @ the top for my @gmail account, even after refreshing, confirming settings (MI off); link @ top for my Google Apps acct.

When there ...

boxes are at the bottom. See "usual" gmail at the top and even have a "mail" tab in IG format, but it is empty when I open.

Cannot maneuver any boxes (move gmail down, calendar up).
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Yep, me too. No IG link at top of my gmail...usual Gmail option visible in IG window...MI OFF in account settings.
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Yeah, the change (whatever it is) hit me today, too, as IG was working until this morning. No link at the top and nothing IG loading, apparently, as drag and drop is again dead.
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mrjsaul

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I really love Integrated GMail so pleeease fix this. Did Google do something to prevent us from using this feature?! That pisses me off! Fix us please!
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Carl Franzon

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No link to IG. Using google apps. Here is the url after gmail loads: https://mail.google.com/a/covchurchch...
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ryaninprocess

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Yup, no link here. :-(
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erkme73

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Noticed right away that the Integrated Gmail icon at the top right was missing the morning. Was working fine last night. Both my laptop and desktop changed overnight.

I haven't updated FF or IG at all. Looks like google pulled a fast one on ya...
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Official Response
Hey Everyone,

Here is an update...

1) Gmail updated the gChat interface in Google.

2) This is used as a root element for the creation of the other elements such as Mail, Calender, Reader, etc...

3) The change has resulted in a new structure of that element and new classes assigned to them.

4) Now that I know the problem and its cause, I am working on a fix.

5) I hope to have a beta of this fix out tomorrow (Sunday, Mar 26)

Thanks for you help and patience.

Michael
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erkme73

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Michael - just a big thank you for your efforts, your knowledge, and your willingness to share. I am completely envious of your capabilities and understanding. What I lack in capability, I'll make up for in gratitude and patience.

Thanks a bunch for the excellent communication too!
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Thanks for the nice comment!

The best thing you all can do is to post a nice review on the addon site to counter the people who post bug reports there without checking the status first.

Thanks again,
Michael
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Official Response
Okay making some progress but this is not a complete fix but need some feedback related to:

1) Does it load at all?

2) Are you using an app or regular account?

3) Are you using multiple inboxes?

4) Are you using right side chat?

I have disabled drag & drop sidebars temporarily and a few other features. I have to go to work now but wanted to post something...

Here is the beta link: http://bit.ly/IG2616b1
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IG now loads for me (though I miss the drag and drop :P at the moment).

Thanks!

1) Yes
2) Regular account
3) No
4) Yes
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ReadingTub

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Now IG doesn't load at all

2. regular gmail account
3. MI is off
4. I wasn't using RSC and then tried turning it on ... no difference.
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Okay, so the bandwidth limit issue is b/c I have had too much traffic to my webserver. =p IG has gotten to popular. I will have to upgrade my account with them so this is not an IG problem per se.
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pdxmike

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I still have no drop down tabs for calender and reader.

1) I can check my email, and the reader and calender in separate tabs.

2) I have no idea if I am using an app or regular account. I am using google. I am using IG/Google Redesigned.

3) I am not using multiple inboxes

4) I am using right side chat

Help!

Thanks!

~m
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santagu

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ok, it works. Thanks
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Excellent, can you answer the four questions I posted? It will help.

Thanks,
Michael
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k.norisz

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It works for me now!

1) yes
2) regular account
3) no
4) no

Thank you Michael!!!
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erkme73

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It's working! However, the new item (IG) shows: Bandwidth Limit Exceeded
The server is temporarily unable to service your request due to the site owner reaching his/her bandwidth limit. Please try again later. when expanded...
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Can you send a screenshot of this? =)
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I got the same thing, but assumed you already knew. If I can figure out how to send a screen shot here, I will.
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Okay, here....
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Andy Clemenko

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Other than the bandwidth limit exceeded message. looks good.
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tomas.strelkauskas

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IG now loads, but green arrows on right top and left bottom for minimising gmail panes does not work.
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ok, can you answer the four questions above?

Thanks!
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ReadingTub

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Here is a screenshot. I hadn't read backward enough in time to load the update. It is now working except for bandwith comment. Get the same remark when I click "IG" in the top row, too.
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Now IG loads but header buttons are centered, not on left side (see image). IG does load...regular account...no multiple mailboxes...no right side chat. Hope this helps.
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Help @ Integrated Inbox, Official Rep

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Can you confirm it loads not centered w/o google redesigned. Thanks!
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IG loads with headers and left side buttons.w/o Google Redesigned. Reapplying GR moves buttons to center.
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Carl Franzon

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1. IG does not load
2. app account (same with regular gmail)
3. yes, multiple inboxes
4. no to RSC

Using Firefox 4.0
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1d9d5k6

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It seems to be working. I like it.
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chgoguy7

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1. Yes, with Bandwidth Limit Exceeded message the first time the page loads but this message goes away upon reloading.
2. Regular account
3. No
4. No

The top navigation bar from the calendar page displays in the calendar section. This has been occurring since the new navigation bar was introduced by Google a few weeks ago. I don't recall that displaying before.
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ryaninprocess

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Works for me....

1) Yes

2) Regular account

3) No

4) Yes

However, now I have the vertical scroll-bar. I tried to see if it was something else causing it, but I seem to have a bunch of "blank space" underneath everything now. See my screenshot.. (you can see that I have the same amount of blank space beneath my scroll bar)



Thanks for all you do, Michael.
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andrew.hill16

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1) Yes
2) Regular
3) No
4) No

Everything works exactly like I'd hoped it would at work, hopefully it'll do the same when I get home.